CHILD PROTECTIVE SERVICE WORKER I-IV

The State of New Hampshire; Manchester (NH); On-site; USD 30,000 - 58,000; Full time

Benefits offered by this job

Dental Plan at minimal cost

Flexible Spending healthcare &/or育

State defined retirement plan

Wellness program

Life insurance

Job summary

The State of New Hampshire is hiring Child Protective Service Workers I–IV in Manchester. The role involves assessing safety, interviewing families, coordinating services, and documenting cases across multiple levels of responsibility.

Positions are full-time with a competitive hourly wage, extensive on-the-job training, and a clear career ladder through CPSW levels. This role requires flexible hours and strong collaboration with community partners.

Qualifications

• Minimum qualifications set for CPSW I-IV levels as described in the posting.
• Education/experience combinations vary by level.
• Must have a valid driver's license or access to transportation.
• Must be available for non-traditional work hours.

Responsibilities

• Establishes relationships with children and families to assess safety.
• Conducts interviews at varying levels and coordinates with agencies.
• Develops case records, safety plans, and court-related documentation.
• Facilitates placements and visits, and coordinates services.
• Remains compliant with policy and advancement criteria.

Education

CPSW I: 2.5 years education/experience

CPSW II: Associate's degree + 2 yrs exp OR 4 yrs education/exp

CPSW III: Bachelor's + 1.5 yrs exp OR 5.5 yrs education/exp

CPSW IV: Bachelor's + 3 yrs exp OR 7 yrs education/exp

Job description

Child Protective Service Worker I-IV (Job ID: 53888)

For assistance, contact the State of New Hampshire - Division of Personnel.

Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

State of New Hampshire Job Posting

Department of Health and Human Services

Division for Children, Youth, & Families

Manchester District Office

Assessment & Family Services

Child Protective Service Worker I- $22.50-$30.02

Child Protective Service Worker II $25.40- $34.14

Child Protective Service Worker III $28.74-$38.85

Child Protective Service Worker IV $31.33-$42.60

Salary USD 22.500-42.600

Employment Type FULL-TIME

Post Date 10/19/2026

Close Date 11/18/2026

Location US:NH:MANCHESTER

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Responsibilities

• I-IV - Establishes and develops relationships with children and their families to assess and secure immediate safety of the child and prevent further abuse/neglect.
• I-IV - Conducts basic interviews of the victim and perpetrator in the report within prescribed time frames according to the risk to the child and validity of the report. Evaluates the risk to the child to remain in the home and recommends course of action. Level I, basic interviews with supervisory direction. Level II, may conduct forensic interviews with supervisory direction. Level III, conducts forensic interviews with minimal supervisory direction. Level IV, conducts forensic interviews and demonstrates advanced skills in professional interviewing techniques.
• I-IV - Works collaboratively with community agencies including law enforcement, school and medical personnel as it relates to the investigation, provision of services and in accordance with the current AG protocols.
• I-IV - Makes reasonable efforts to maintain the child in the family by preparing a safety plan with the family to remedy the abusive/neglectful situation.
• I-IV - Arranges for in-home services to families when it is determined the abuse or neglect allegations are founded and the child can remain safely in the home with agreement by the family that they will cooperate with a case plan. Documents evidence to substantiate reports of child abuse and neglect in order to support the court petition.
• I-IV - Locates suitable alternative placement to meet specific child/children’s needs and in conjunction with policy and practice guidelines and prepares the child and family for the child/children’s placement. Facilitates placement and coordinates visitations with the family and transports children and client families to necessary appointments.
• I-IV - Develops a case record and completes all required documentation which includes the safety plan, court reports and all necessary Bridges documentation of case related activities. Level I, works under the direction of and review by the supervisor. II, has supervisory oversight, III has minimal review by the supervisor and IV is independent of the supervisor.
• I-III – Works under direct and close supervisor and receives regularly scheduled weekly supervision. Level II, May serve as a mentor for newly hired staff or supervise an intern. Level III, May serve as a mentor for newly hired staff or supervise a student intern. May provide supervision to other staff at the request of the supervisor.
• IV - Demonstrates independent decision-making ability and in the absence of the supervisor may assume responsibility for administration of daily business operations. Also demonstrates and can articulate leadership skills and ability and is a positive influence to other employees. Receives regularly scheduled supervision at a minimum of every two weeks. Serves as a mentor and may supervise interns. Exercises authority over subordinate staff and provides supervision at the request of the supervisor
• I-IV - Completes training requirements according to policy including individual training plan and 30 hours of in-service training annually after completion of Child Protective Service Worker (CPSW) Academy.
• I-IV - May provide outside education and information sessions with various agencies in the community in collaboration with the DCYF Speakers Bureau.
• I-IV - Possesses basic knowledge of the principles of case management in order to manage a caseload, prepares and develops Solution Based case plans in conjunction with the family to ensure that objectives and tasks are being achieved, that court orders are being complied with, when applicable, in accordance with State and Federal Statute. Level II possesses fundamental knowledge. Level III possesses advanced knowledge. Level IV possesses advanced knowledge and manages an increasingly complex caseload.
• I-IV - Establishes and develops relationships with children and their families in home; arranges and provides services to prevent further abuse/neglect and to enable the child to remain safely in his/her home and maintains contact according to policy. Levels I&II are under the direction of the supervisor.
• I-IV - Establishes and maintains relationships with children in placement and their families and arranges and provides services to enable children to return home, and makes other alternative permanent plans if appropriate under the direction of the supervisor. Maintains contact with these children and families according to policy including transporting children and families as necessary.
• I-IV - Develops, recommends, implements, monitors, and evaluates family treatment and case plans in collaboration with other community stakeholders. Also responds to crisis situations in regards to a variety of case management situations, under the guidance and direction of the supervisor. Level III, requires maintaining control in intense and controversial situations and able to independently prioritize work demands under minimal direction of the supervisor. Level IV requires that they also independently prioritize work demands.
• I-IV - Completes all required documentation, including case plans, court reports and all necessary Bridges documentation of case related activities.
• I-IV - Facilitates effective and timely permanency through concurrent planning that supports children, families and caregivers, and assures that connections are maintained and that children do not leave care without a viable permanent connection.
• I-IV - Ensures that children and youth in placement obtain the preparation, resources and positive youth development they need to establish connections with caring adults and become healthy, self sufficient and successful adults.
• III-IV - May provide outside education and information sessions with various agencies in the community in collaboration with the DCYF Speakers Bureau.

Minimum Qualifications

CPSW I Equivalent combination of 2.5 years of education and experience after completion of high school. Education and experience must be in social work, professional case management, psychology, social psychology, sociology, human services, criminal justice, behavioral science, cultural anthropology, counseling, pastoral counseling, divinity, education, or a related field.

CPSW II Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in social work, professional case management, psychology, social psychology, sociology, human services, criminal justice, behavioral science, cultural anthropology, counseling, pastoral counseling, divinity, education, or a related field.

CPSW III Bachelor's degree and 1.5 years of experience OR equivalent combination of 5.5 years of education and experience after completion of high school. Education and experience must be in social work, professional case management, psychology, social psychology, sociology, human services, criminal justice, behavioral science, cultural anthropology, counseling, pastoral counseling, divinity, education, or related field.

CPSW IV Bachelor's degree and 3 years of experience OR equivalent combination of 7 years of education and experience after completion of high school. Education and experience must be in social work, professional case management, psychology, social psychology, sociology, human services, criminal justice, behavioral science, cultural anthropology, counseling, pastoral counseling, divinity, education, or related field

License/Certification

Valid driver’s license or access to transportation

Other Requirements

Must be available for non-traditional work hours to meet the needs of client families and children in their homes and other public locations.

Preferred Qualifications

Experience in human services or education field working with children and/or families.

After-Hire Requirements

Must successfully complete the CPSW Academy within 12 months of hire

Career Advancement Opportunities

In-Band Advancement Available: No Criteria:

Broad Group Level Advancement Available: Yes

Criteria: 21102002BGA01 (CPSW to Level 3)

For promotion from the 21-1020 Social Workers-2 job title to the 21-1020 Social Workers-3 job title, and use of the “Child Protective Service Worker II” working title, the eligibility requirements in Personnel Rule 303.08 Broad Group Level Advancement must be satisfied, as well as the following criteria:

Must have successfully completed the CPSW Academy

Must receive a satisfactory performance evaluation and be free of discipline, pursuant to Personnel Rule 1003.01, for one (1) year immediately prior to promotion

Must receive a performance-based recommendation from the Supervisor and approval from the CPS Field Administrator

Criteria: 21102003BGA02 (CPSW to Level 4)

For promotion from the 21-1020 Social Workers-3 job title to the 21-1020 Social Workers-4 job title, and use of the “Child Protective Service Worker III” working title, the eligibility requirements in Personnel Rule 303.08 Broad Group Level Advancement must be satisfied, as well as the following criteria:

Must have successfully completed the CPSW Academy

Must receive a satisfactory performance evaluation and be free of discipline, pursuant to Personnel Rule 1003.01, for one (1) year immediately prior to promotion

Must receive a performance-based recommendation from the Supervisor and approval from the CPS Field Administrator

Criteria: 21102004BGA02 (CPSW to Level 5)

For promotion from the 21-1020 Social Workers-4 job title to the 21-1020 Social Workers-5 job title, and use of the “Child Protective Service Worker IV” working title, the eligibility requirements in Personnel Rule 303.08 Broad Group Level Advancement must be satisfied, as well as the following criteria:

Must have successfully completed the CPSW Academy and the formal mentoring program

Must receive a satisfactory performance evaluation and be free of discipline, pursuant to Personnel Rule 1003.01, for one (1) year immediately prior to promotion

Must be up to date with all case records

Must receive a performance-based recommendation from the Supervisor and approval from the CPS Field Administrator

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Total Compensation Information

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

• *Dental Plan at minimal cost for employees and their families ($500-$1800 value)
• * Flexible Spending healthcare and childcare reimbursement accounts
• *State defined benefit retirement plan and Deferred Compensation 457(b) plan
• *Work/life balance flexible schedules, paid holidays and generous leave plan
• *$50,000 state-paid life insurance plus additional low-cost group life insurance
• *Incentive-based Wellness Program (ability to earn up to $500)

Value of State's share of Employee's Retirement: 12.87% of pay

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits: https://www.das.nh.gov/hr/benefits.aspx

Total Compensation Statement Worksheet: https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website: https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

Employer Information

Jessica Surgento, Supervisor VI, [e-mail] , 603-234-1752

EOE

TDD Access: Relay NH1-800-735-2964