Human Services Program Representative 1 - Norristown State Hospital

Commonwealth of Pennsylvania; Norristown (Montgomery County); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Free parking

Travel as needed

Job summary

Commonwealth of Pennsylvania seeks a Human Services Program Representative 1 to connect Norristown State Hospital with partner agencies, review services, and share updates. You will support care within legal and mental health systems, fostering collaboration across hospital teams, counties, and judicial partners.

This full-time role includes on-site work, meetings, and coordination with external partners. The position emphasizes reviewing information, coordinating communications, and producing

Qualifications

• Three years of professional experience developing, implementing, or evaluating a human service program.
• Bachelor’s degree required; equivalent experience may be considered.

Responsibilities

• Provide Consultation: Offer guidance to hospital staff, counties, and service providers on rules, regulations, and mental health services
• Review Information: Collect, analyze, and interpret data to assess compliance with legal, contractual, and departmental standards
• Communicate Findings: Share reports, recommendations, and corrective actions with hospital teams, counties, and legal partners
• External Coordination: Attend meetings and participate with community committees, advisory boards, and advocacy organizations to support information sharing
• Conduct Visits: Complete on-site visits with judicial and community partners to review reports and follow up on issues
• Prepare Reports: Write clear, timely reports for review by hospital leadership, committees, and oversight groups

Education

Bachelor’s degree

Job description

As a Human Services Program Representative 1 with the Department of Human Services (DHS), you take on a key role in connecting Norristown State Hospital with partner agencies across the region. You help review services, share important updates, and support effective care within the legal and mental health systems. Your work fosters strong collaboration among hospital teams, counties, and judicial partners. This is an exciting opportunity to apply your expertise, support vital services, and make a positive difference for the community.

This position supports Norristown State Hospital by reviewing information, participating in meetings, and helping coordinate communication with partners in the legal and mental health systems. The role helps monitor services, share guidance, and ensure that important information is accurate and timely. As a Human Services Program Representative 1, you will perform the following duties:

• Provide Consultation: Offer guidance to hospital staff, counties, and service providers on rules, regulations, and mental health services
• Review Information: Collect, analyze, and interpret data to assess compliance with legal, contractual, and departmental standards
• Communicate Findings: Share reports, recommendations, and corrective actions with hospital teams, counties, and legal partners
• External Coordination: Attend meetings and participate with community committees, advisory boards, and advocacy organizations to support information sharing
• Conduct Visits: Complete on-site visits with judicial and community partners to review reports and follow up on issues
• Prepare Reports: Write clear, timely reports for review by hospital leadership, committees, and oversight groups

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Your schedule may change based on operational needs.
• Travel as needed
• Free parking
• Telework:You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require a medical examination.
• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.