Human Services Program Consultant II (QA)

State of North Carolina; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

The State of North Carolina's Department of Health and Human Services, Social Services Division, seeks a Human Services Program Consultant II (S) to participate in formal county reviews across all 100 counties. You will analyze outcome data, evaluate staffing and caseload patterns, interpret state law and policy, and provide feedback to improve social work practices.

Join a team that responds to technical assistance requests, leads reviews, and supports continuous quality improvement through

Qualifications

• Master's degree in a discipline relative to the program with three years of related experience.
• Bachelor’s degree in a discipline relative to the program area with five years of related experience.
• Equivalent education/experience combination allowed.

Responsibilities

• Lead qualitative case reviews of all 100 counties to ensure compliance with state law and policy, review case records and policies, interview staff, and provide feedback.
• Support Continuous Quality Improvement by participating in policy development and training, and collaborate in workgroups and committees.
• Screen TA GATEWAY requests and provide technical assistance regarding the GATEWAY.

Skills

Child Welfare

Case Review

Lead Reviewer

Data Analysis

Policy Interpretation

Coaching

Team Collaboration

Communication

Education

Master's degree

Bachelor's degree

Job description

Agency Dept of Health and Human Services

Division Social Services

Job Classification Title

Human Services Program Consultant II (S)

Position Number

60041827

Grade

NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The purpose of this position is to participate as a reviewer in formal reviews of local Children’s Services program administration in all 100 counties. Reviews conducted by this position are expected to identify strengths and areas needing improvement in the Children’s Services program that enables Division staff to more accurately focus consultative and training efforts.

This consultant is required to evaluate and analyze outcome data and information that includes staffing and caseload patterns, as well as children’s services case specific information. When leading a county review, this consultant is expected to access, understand and be able to discuss data analysis of the county’s performance. This position is responsible for staying abreast of law, rule and policy and being able to apply it during case reviews.

This position also participates frequently as part of a team responding to a variety of technical assistance requests, as well as other duties as assigned.

Knowledge Skills and Abilities/Management Preferences

• 75% Child Welfare Qualitative Case Review Lead Reviewer and Reviewer Conduct qualitative case reviews of all 100 counties to ensure that counties are meeting the mandates and intent of state law and policy to ensure good social work practice. This activity requires reviewing case records and agency policies and procedures, interpreting state law and policy, interviewing staff, and providing feedback to county and community stakeholders. The Division protocol is followed with program review and interview activities. Detailed written and oral feedback is provided by the consultant with recommendations for program improvement. This task includes assuming the principal role of lead reviewer or participation in all program reviews.
• 15% Miscellaneous duties to support Continuous Quality Improvement of the Section and the Department. Participate in the development and interpretation of Child Welfare policy. This position is frequently assigned to serve as a team member to achieve child welfare outcomes by participating in technical assistance provided to counties. Position requires use of coaching and training techniques, and serving on workgroups and committees.
• 10% Screen TA GATEWAY requests and provide technical assistance regarding the GATEWAY.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.