HUMAN SERVICES PROGRAM ANALYST - SES - 64029242

My Florida CFO; Clearwater (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Florida Department of Health in Clearwater seeks a Human Services Program Analyst - SES to support Mobile Medical Unit and Street Medicine initiatives. You will lead policy implementation, monitor engagement, and supervise staff to ensure high-quality care and compliant documentation.

The role requires coordinating clinic flow, data analysis, and cross-functional collaboration with funders and partners. Strong leadership and telemedicine familiarity are essential for success in this public

Qualifications

• Experience with telemedicine systems and health data collection.
• Ability to learn and apply EHR and performance metrics.
• Strong communication and leadership capabilities for staff supervision.
• Proven ability to coordinate cross-functional teams and training.
• Experience with data quality and medical record review is a plus.

Responsibilities

• Lead policy implementation and operational procedures for Mobile Medical Unit and Street Medicine.
• Monitor engagement efforts, clinic flow, and performance metrics.
• Coordinate staff supervision, training, and performance reviews.
• Ensure documentation accuracy in the EHR and reporting systems.
• Prepare reports, oversee scheduling, and manage supply inventories.
• Foster customer service excellence and maintain confidentiality.

Skills

Telemedicine system

Data analysis

Independent work

Communication skills

Team leadership

Training staff

Time management

Documentation

Tools

HMS

Athena

Appian

Job description

HUMAN SERVICES PROGRAM ANALYST - SES - 64029242

Date: Oct 2, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:882081

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM ANALYST - SES - 64029242

The incumbent works in the Clinical Health Services Division within the scope of Agency protocols and State and Federal guidelines. This position is responsible for supporting supervisor in managing the health program as well as helping with overseeing outreach efforts of the Mobile Medical Unit and Street Medicine programs and staff. As such, the incumbent is expected to perform functions requiring independent judgment. The incumbent will perform duties under the direction of the Public Health Services Manager B - SES.

Human Services Program Analyst - SES:

• Leads the implementation of agency and funder policies and establishes operational procedures as needed on the Mobile Medical Unit and Street Medicine teams to carry out program activities, achieve goals and objectives, and resolve problems.
• Assists the program manager with monitoring Street Medicine engagement efforts, nursing, and provider visits to ensure quality measurements and other performance metrics are met.
• Assists the program manager with monitoring program customer service, efficiency, effectiveness on the Street Medicine and Mobile Medical Unit.
• Assists the program manager with monitoring clinic flow of the Mobile Medical Unit and Street Medicine and makes all required adjustments to maintain efficiency, the highest quality of care and appropriate documentation in the electronic health record.
• Assists the program manager with monitoring the capacity and demand of the Mobile Medical Unit and Street Medicine team and evaluates productivity.
• Works with supervisor in implementing a strategy to help meet client needs and ensuring clients are taken care of and services are met.
• Leads supervisory meetings with Mobile Medical Unit & Street Medicine teams
• Coordinates the implementation and evaluation of strategic initiatives for the Mobile Medical Unit and Street Medicine teams.
• Prepares and maintains clinic service areas, equipment, supplies and supporting inventories.
• Assists with reports, meetings and special projects as assigned.
• Provides excellent customer service and ensures staff do the same.
• Monitors daily clinic schedule and communicates with clinic staff to minimize the non-value time for the client waiting for services.
• Assesses needs and provides support to clinic areas as needed
• Maintains client confidentiality in accordance with Florida statutes.
• Keeps updated on current resources to provide information to clients and funders as requested.
• Distributes agency, funder, and program information to staff and ensures implementation of new policies and procedures.
• Keeps supervisor, clinic team, funders, and partners informed as applicable.
• Uses multiple computer applications to perform duties and keeps technical skills current, including athenaOne, HMS, Frontrunner, and Appian.
• Participates in quality assurance and quality improvement activities, including medical record review, and attends in-service programs, supervision meetings, and staff meetings.

Duties and responsibilities include but are not limited to:

• Communicates with recruits, hires, trains, motivates, evaluates, counsels, and disciplines
• Guides, motivates, and directs the performance of others; holds them accountable for their actions.
• Evaluates staff performance through observation, review of records, team meetings, and individual conferences
• Obtains input from staff, reinforces team building, and gives opportunity for expressing concerns
• Provides and/or coordinates ongoing training for staff
• Fosters the learning and development of others through coaching, managing performance, and mentoring in order to fulfill the current and future requirements of both individuals and the Health Department.
• Distributes program information to staff and ensures implementation of new procedures and policies
• Approves leave requests and coordinates leave schedule with other supervisory staff to ensure continuation of service delivery
• Monitors staff data entry for completion and quality management including EARS, timesheets, leave and attendance, incident reports, FMLA, & clinic statistics.
• Maintains 24-hour availability for emergency duty and provides after-hours, weekend and holiday coverage as required.

Required Knowledge, Skills, and Abilities:

• Computer skills and an ability to learn and understand the general technical requirements for the telemedicine system.
• With training, ability to provide basic technical support and to triage more difficult problems to appropriate staff.
• Skill in operating a personal computer utilizing word processing, data processing and graphic programs.
• Knowledge of methods of data collection.
• Ability to positively represent telemedicine to external organizations and participants.
• Ability to collect and analyze data.
• Ability to plan, organize and coordinate work assignments.
• Ability able to handle multiple tasks simultaneously.
• Ability to work independently and be self-motivated and self-directed.
• Knowledge of principles and techniques of effective communication.
• Knowledge of the principle and practices of health education.
• Ability to design and produce health promotion and public health materials.
• Ability to establish and maintain effective working relationships with others, previous experience with community organizations and the public.
• Ability to apply rules, regulations policies and procedures.

Qualifications:

Minimum

• 3+ years of professional experience in program coordination, public health, human services, or a closely related field.
• 4+ years of experience in supervising, leading, training, or directing staff.
• 2+ years of experience collecting, maintaining, analyzing, or reporting program data.
• 2+ years of experience using multiple computer applications to perform administrative or program related duties, including HMS and Athena.
• Ability to effectively communicate and to establish and maintain effective working relationships with employees, clients, and others.

Preferred

• Experience with EHR's and/or telemedicine programs.
• Experience with quality assurance and quality improvement activities, including medical record review.
• Experience working in a public health or clinical setting.
• Experience in preparing reports, maintaining records, or documenting program activities.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Clearwater Location:

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.