Human Services Office Manager

(WCA) Wisconsin Counties Association; Waupaca (WI); On-site; Full time

Job summary

An established industry player is seeking a highly organized Human Services Office Manager to oversee vital administrative operations. This role is essential for ensuring smooth daily functions and providing direct support to department leadership. You will supervise staff, manage technology, and serve as a liaison with the State of Wisconsin. Join a collaborative team dedicated to making a meaningful impact in the community. This is a fantastic opportunity to grow professionally while contributing to programs that serve the public. If you have a passion for human services and a commitment to excellence, apply today!

Qualifications

• Bachelor’s degree required, preferably in Human Services or a related field.
• Minimum three years of related experience preferred.

Responsibilities

• Provide direct, confidential administrative support to the DHS Director.
• Supervise reception and program assistant staff; oversee training.
• Act as liaison to the State of Wisconsin for security and training.

Skills

Administrative Support

Supervisory Skills

Communication Skills

Organizational Skills

Problem-Solving

Technology Proficiency

Education

Bachelor’s degree in Human Services or related field

Tools

Client Data Systems

Various Software Programs

Job description

Human Services Office Manager
Waupaca County Department of Human Services
Location: Waupaca, WI
Full-Time | On-Site | Entry-Level to Mid-Level
Grade 9 $28.98-$34.09

The Waupaca County Department of Human Services is seeking a highly organized and motivated Human Services Office Manager to oversee key administrative operations and provide direct support to department leadership. This role is vital in ensuring smooth day-to-day functions while also serving as a liaison with the State of Wisconsin and acting in several compliance and oversight capacities.

Key Responsibilities:
Provide direct, confidential administrative support to the DHS Director and Deputy Director.

Supervise reception and program assistant staff; oversee training and performance evaluation.

Serve as the department’s Client Rights Specialist, HIPAA Compliance Officer, Civil Rights Officer, and County Security Officer for DHS and Child Support.

Act as liaison to the State of Wisconsin for security, client data systems, staff training, and reporting.

Manage department technology and communications (cell phones, printers, copiers) and DHS vehicle fleet coordination.

Conduct background checks and maintain agency records on the county network.

Participate in department committees and provide back-up coverage to administrative staff as needed.

Qualifications:
Bachelor’s degree required, preferably in Human Services or a related field.

Minimum three (3) years of related experience preferred.

Excellent written and verbal communication skills.

Strong supervisory, organizational, and problem-solving abilities.

Comfortable with technology and learning various software programs.

Understanding of Trauma-Informed Care and Adverse Childhood Experiences (ACEs) is a plus.

Committed to maintaining confidentiality and providing excellent customer service.

Why Waupaca County?
Join a collaborative, service-oriented team where your skills will directly support meaningful programs that serve the community. You’ll have the chance to grow professionally while making a difference in people’s lives every day.

Apply Today:
https://www.governmentjobs.com/careers/cowaupacawi

Deadline Note: Please include a cover letter with your application.