Human Services Investigator - Adult Protective Services (APS)

Multnomah County; United States; On-site; USD 52,000 - 64,000; Full time

Job summary

Multnomah County is seeking dedicated Human Services Investigators for the Aging, Disability and Veteran Services Division. You will screen for APS eligibility, triage reports of abuse and self-neglect, and connect adults to vital health and human services.

Investigations cover physical, verbal, financial abuse and related concerns. The role supports safety for vulnerable individuals in facilities and the community, with a focus on education and resources to prevent abuse.

Qualifications

• Bachelor's degree or equivalent training and practical experience may substitute for education
• Three years of increasingly responsible case management experience
• Valid driver's license by time of hire

Responsibilities

• Provide Adult Protective Services screenings to determine eligibility for APS services
• Investigate reports of abuse, neglect, exploitation, and self-neglect
• Link vulnerable adults to health and human services and education resources

Skills

Case management

Investigation

Interviewing techniques

Communication

Driving

Education

Bachelor's degree in social science or related field

Job description

Pay Range: $38.03 - $46.77 Hourly

Department: Department of County Human Services (DCHS)

Job Type: Regular Represented

Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): November 24, 2026

The Opportunity:

This recruitment will be used to create an eligibility list that can be used for future vacancies.

Please note: This recruitment will remain open until the close date listed or until 150 applications are received - whichever event occurs first.

Do you easily adapt to change and seek a position where no two days are the same? If you have a passion and drive to serve others and are seeking a real opportunity to have a positive impact on the community, we need you on our team!

The Aging, Disability and Veteran Services Division (ADVSD) is currently seeking dedicated and compassionate individuals to provide services as a Human Services Investigator. The eligible list created from this recruitment may be used to fill future regular, limited duration, or temporary positions.

Adult Protective Services (APS) staff complete screenings to determine eligibility for APS services and to triage reports of abuse and self neglect. APS staff conduct investigations related to physical abuse, verbal abuse, financial exploitation, sexual abuse, abandonment, involuntary seclusion, wrongful restraint, self-neglect and neglect. Adult Protective Services staff link adults who are vulnerable to vital health and human services. The program aims to ensure the safety of vulnerable people in both facility and community settings and provides education and training about abuse prevention and community resources.

• East Branch located at 600 NE 8th St, Gresham, OR 97030
• Mid Branch located at 11982 NE Glisan St, Portland, OR 97220
• N/NE Branch located at Walnut Park Complex, 5329 NE MLK Jr Blvd, Portland, OR 97211
• Southeast Branch located at 4610 SE Belmont St, 2nd floor Portland, OR 97215
• West Branch located at 209 SW 4th Ave, 1st floor Portland, OR 97204

To Qualify:

Multnomah County is committed to the diversity of our workforce and our strength lies in the perspectives our employees bring to their work. We encourage applications from members of historically underrepresented racial/ethnic groups, women and individuals with disabilities, veterans and LGBTQIA+ community members. Multnomah County promotes inclusion, equity and fairness where everyone is treated with respect and dignity.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

• Equivalent to a Bachelor's degree from an accredited college or university with major course work in social science, social service or a related field (Equivalent training and practical experience may substitute for the educational requirement)
• Three (3) years of increasingly responsible case management experience, with at least two (2) years beyond entry level work
• Driving is an essential duty of the job, must have a valid driver's license by the time of hire
• Must pass a criminal background check

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills as we may consider some or all of the following when identifying the most qualified candidates.

• Knowledge of principles and practices of investigation and research, including critical interviewing techniques and conflict management
• Knowledge of and ability to appropriately apply pertinent federal, state, and local laws
• Ability to accurately assess individual situations carefully and make discretionary judgments and recommendations
• Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as a member of a team using good judgment, excellent verbal/written communications, and decision making skills
• Ability to research, compile, analyze, and summarize material into understandable formal reports in a timely manner
• Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
• Understanding and sensitivity to diverse cultures and individuals. Knowledge of cultures, customs and social experiences of communitie