Human Services Dispatcher (Part Time)

South Dakota AG; Yankton (SD); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Health insurance option

Eleven paid holidays

Vacation and sick leave accrual

Retirement benefits (SDRS)

Job summary

Department of Social Services / Human Services Center in Yankton, SD seeks a part-time communications assistant to monitor switchboard, relay information, and assist staff. Shifts are primarily evenings and weekends, with holidays included.

You will handle phones, radios, and paging, maintain logs, and support safety and customer service for patients, visitors, and staff; background check required; Veterans’ Preference applies.

Qualifications

• Role requires handling multiple communication devices and strict security protocol awareness.
• Ability to work pm hours, including holidays and weekends as needed.
• Background checks and eligibility verification required.

Responsibilities

• Monitor and relay information via switchboard, radio, and paging systems.
• Provide prompt, accurate information to staff and security teams.
• Maintain visitor logs and shift hand-down records; manage workload.
• Support safety and customer service for patients, visitors, and staff.

Skills

Switchboard operation

Two-way radio

Radio codes & etiquette

Emergency notification system

MS software

Stress management

Time management

Customer service

Tools

Microsoft Office

Job description

Job ID: 38246

Agency: Department of Social Services / Human Services Center

Location: Yankton, SD

Salary: $18.00 Hourly, depending on qualifications

Pay Grade: D

Closing Date: Open Until Filled

This is a Part-Time >= 20 Hours Weekly position with the Human Services Center. For more information on the Human Services Center, please visit https://dss.sd.gov .

Summary

This position monitors, relays, and disseminates information received through the communication network (telephones, radios, and paging system) of the Human Services Center by providing prompt and accurate information to maintain communications with medical/clinical staff, security staff, and other staff and to facilitate the safety and security of and customer service to patients, visitors, and staff.

This is a part-time position and primarily works pm hours, including holidays and weekends, but may vary according to needs of facility.

Knowledge Of

• telephone switchboard console operation;
• two-way radio communications systems;
• radio codes, procedures, and etiquette;
• emergency and fire notification system;
• basic computer operations, including Microsoft software;
• stress and conflict management techniques.

Ability To

• answer telephones, operate radio and paging equipment and computers;
• type quickly and accurately;
• initiate appropriate protocols based on different situations;
• determine appropriateness of unlocking magnetic locked security doors throughout the facility;
• multitask;
• organize and prioritize workload;
• manage time effectively;
• locate and use reference sources;
• follow instructions;
• listen and be patient with callers;
• speak using good clarity, tone, volume, syntax, grammar, and inflection/modulation;
• read multiple computer terminals and printouts quickly and accurately;
• accurately remember oral and written information;
• maintain various visitor logs, code books, and a shift pass down book;
• deal tactfully and establish and maintain effective working relationships with coworkers, agency employees, and the general public;
• remain calm in tense or emergency situations;
• make logical decisions and exercise good judgment;
• work independently;
• work irregular hours including holidays and weekends.

This position is eligible for Veterans’ Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E‑Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration

Telephone: [phone] Email: [e-mail]

http://bhr.sd.gov/workforus

"An Equal Opportunity Employer"