Human Services Assistant - Non-Merit

Baltimore County; Towson (MD); On-site; USD 32,000 - 42,000; Part time

Job summary

Baltimore County is seeking a results-oriented entry-level health services associate to assist in determining eligibility for public health programs and to help clients navigate care and community resources.

Under supervision, you will interview clients, review applications, explain policies, collect required documents, and maintain precise case records to support program operations and reporting.

Qualifications

• Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.
• (Experience in individual, group, or family counseling or intake and reference work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Responsibilities

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other health-related services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Assists in providing client navigation and linkage to care.
• Assists in providing outreach and community engagement services.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

Skills

Interviewing techniques

Customer service

Client navigation & linkage to care

Basic math

Writing skills

Information gathering

Oral & written communication

Regulatory understanding

Record keeping

Computer literacy

Education

Associate of Arts in social or behavioral science

Job description

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Bureau of Community Health Services, Department of Health and Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application.

Applicants must include the dates of the promotions and reclassifications.

Note

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.

You can attach your transcript(s) or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered.

Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management and/or client navigation and linkage to care.

Examples Of Essential Dutes

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other health-related services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Assists in providing client navigation and linkage to care.
• Assists in providing outreach and community engagement services.
• Computes dollar amounts of grants for clients based on established guidelines. Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

Examples Of Other Duties

• Assists walk-in clients and answers telephone inquiries.
• May conduct home visits to obtain or verify information.
• Assists with telephonic public inquires related to health-related preventative and diagnostic services.
• Provides guidance to clients regarding community resources and public benefits.
• Performs other related duties as assigned.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Qualifications

Required Qualifications

Graduation from an accredited college or university with an associate of arts degree in a social or behavioral science.

(Experience in individual, group, or family counseling or in intake and reference work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

Knowledge, Skills, And Abilities (Entry Level)

• Basic knowledge of interviewing techniques.
• Knowledge of customer services skills.
• Knowledge of principles of client navigation, linkage to care and community engagement.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skills necessary to complete simple application forms and reports.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.

Knowledge, Skills, And Abilities (Full Performance)