Human Service Worker

Goodwill Northern Michigan; Traverse City (MI); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Retirement plan with employer contribution

Employee Assistance Program (EAP)

Job summary

A community-based organization in Traverse City is seeking a Human Service Worker to assist with daily operations at an emergency shelter. The role involves guest support, maintaining safety, and ensuring compliance with shelter expectations. Candidates should have a high school diploma, strong communication skills, and a commitment to serving diverse populations. The position offers flexible scheduling and various benefits including medical insurance and paid time off.

Qualifications

• Commitment to Goodwill’s mission and values.
• Experience or knowledge related to homelessness or human services preferred.
• Basic computer skills with typing speed of at least 30 wpm.

Responsibilities

• Support day-to-day shelter operations and guest services.
• Ensure guest sign-in accuracy and compliance with shelter expectations.
• Respond to medical or safety incidents within certification guidelines.

Skills

Attention to confidentiality

Strong communication skills

Ability to multitask

Education

High school diploma or GED

Post-secondary education in human services

Job description

Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.

This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10 pm and 6 am.

Shifts Available

• 1st Shift: 5:45 am – 2 pm
• 2nd Shift: 1:45 pm – 12 am
• 3rd Shift: 9:45 am – 6 am
• Positions may include day, evening, overnight, weekend, and holiday shifts
• Flexible scheduling required based on shelter operations and coverage needs
• Part‑time opportunities may be available

Benefits Include

• Medical, dental, and vision insurance
• Free virtual healthcare
• Paid time off and paid holidays
• Retirement plan with employer contribution
• Employee Assistance Program (EAP)
• Training and professional development opportunities

Key Responsibilities

• Support day-to-day shelter operations and guest services
• Welcome, monitor, and assist guests and visitors; manage intake and exits
• Provide information, referrals, and community resource support
• Maintain accurate records, including HMIS data entry and daily event logs
• Ensure guest sign‑in accuracy and compliance with shelter expectations
• Monitor facility safety, cleanliness, and emergency procedures
• Answer phones, respond to emails, and prepare basic documentation
• Accept and document community donations, issuing receipts as required
• Coordinate with partner agencies when emergency lodging is needed due to capacity
• Respond to medical or safety incidents within certification guidelines and complete required documentation
• Attend required trainings and staff meetings

Qualifications & Expectations

• Commitment to Goodwill’s mission and values
• Ability to work respectfully with individuals experiencing homelessness and diverse populations
• Strong attention to confidentiality, safety, and professionalism
• Ability to follow policies, procedures, and emergency protocols
• Comfortable working in a fast-paced, people‑centered environment

Requirements

• High school diploma or GED required; post‑secondary education in human services preferred.
• Experience or knowledge related to homelessness or human services preferred.
• Strong verbal and written communication skills.
• Basic computer skills; typing at least 30 wpm.
• Ability to multitask and manage competing priorities.

Physical & Schedule Requirements

• Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
• Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
• Availability for on‑call rotation, including 24/7 coverage as needed.