Human Service Worker

Goodwill Northern Michigan; Garfield Township (MI); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Free virtual healthcare

Paid time off and paid holidays

Retirement plan with employer contribution

Employee Assistance Program (EAP)

Training and professional development opportunities

Job summary

A local nonprofit organization in Garfield Township is looking for a Human Service Worker (HSW) to assist with daily operations at a 24/7 low-barrier emergency shelter. The role involves supporting shelter guests, maintaining records, and ensuring safety. Candidates should have a high school diploma or GED, strong communication skills, and be comfortable working with diverse populations. The position pays $20/hr with additional shift differentials and offers benefits like medical insurance and paid time off.

Qualifications

• Experience or knowledge related to homelessness or human services preferred.
• Typing at least 30 words per minute.

Responsibilities

• Support day-to-day shelter operations and guest services.
• Monitor and assist guests and visitors.
• Maintain accurate records including HMIS data entry.
• Respond to medical or safety incidents within certification guidelines.

Skills

Strong verbal and written communication skills

Ability to work respectfully with diverse populations

Basic computer skills

Ability to multitask

Attention to confidentiality and safety

Education

High school diploma or GED

Post-secondary education in human services

Job description

Overview

Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.

This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.

Shifts & Schedule

• Shifts Available:
• 1st Shift: 5:45am - 2pm
• 2nd Shift: 1:45pm - 12am
• 3rd Shift: 9:45am - 6am

• Positions may include day, evening, overnight, weekend, and holiday shifts
• Flexible scheduling required based on shelter operations and coverage needs
• Part-time opportunities may be available

Benefits

• Medical, dental, and vision insurance
• Free virtual healthcare
• Paid time off and paid holidays
• Retirement plan with employer contribution
• Employee Assistance Program (EAP)
• Training and professional development opportunities

Key Responsibilities

• Support day-to-day shelter operations and guest services
• Welcome, monitor, and assist guests and visitors; manage intake and exits
• Provide information, referrals, and community resource support
• Maintain accurate records, including HMIS data entry and daily event logs
• Ensure guest sign-in accuracy and compliance with shelter expectations
• Monitor facility safety, cleanliness, and emergency procedures
• Answer phones, respond to emails, and prepare basic documentation
• Accept and document community donations, issuing receipts as required
• Coordinate with partner agencies when emergency lodging is needed due to capacity
• Respond to medical or safety incidents within certification guidelines and complete required documentation
• Attend required trainings and staff meetings

Qualifications & Expectations

• Commitment to Goodwill’s mission and values
• Ability to work respectfully with individuals experiencing homelessness and diverse populations
• Strong attention to confidentiality, safety, and professionalism
• Ability to follow policies, procedures, and emergency protocols
• Comfortable working in a fast-paced, people-centered environment

Requirements

• High school diploma or GED required; post-secondary education in human services preferred.
• Experience or knowledge related to homelessness or human services preferred.
• Strong verbal and written communication skills.
• Basic computer skills; typing at least 30 wpm.
• Ability to multitask and manage competing priorities.

Physical & Schedule Requirements

• Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
• Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
• Availability for on-call rotation, including 24/7 coverage as needed.