Human Resources Technician

JCI; Smithfield (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Johnston County seeks an HR Technician to provide essential administrative support and front-desk services. The role includes answering questions, auditing records, processing payroll changes, and assisting with onboarding and orientation.

The position requires accuracy, discretion, and strong communication with employees and applicants; on-site work is required, with regular in-person attendance to support daily operations.

Qualifications

• Experience handling employee and applicant questions with professionalism.
• Ability to audit scanned records and maintain accurate HR files.
• Proven ability to protect confidential information.
• Strong arithmetic and data-entry skills.

Responsibilities

• Greet visitors and answer questions at front desk.
• Review and organize personnel information for reports.
• Prepare PAFs and memos for status changes; update HRIS.
• Enter payroll/benefits changes and coordinate with Finance.
• Assist with onboarding and new-hire orientation.

Skills

Customer service

Written communication

Attention to detail

Conflict resolution

Education

Associate degree in accounting, business, or technical field

Tools

HRIS

Job description

Johnston County is an Equal Opportunity Employer.

Description

The Human Resources Department is seeking a detail-oriented and customer-focused Human Resources Technician to provide essential administrative and front-desk support. An employee in this class provides a variety of administrative support tasks for the department. Work includes serving as front-desk receptionist, answering employee and applicant questions, auditing scanned records, processing payroll changes and departmental expenses, and assisting with new hire orientation and reporting. Work involves extensive contact with employees and applicants to provide assistance and requires knowledge of assigned areas of personnel administration with a high degree of accuracy. Employees must exercise sound judgment, tact, and initiative in all contacts. Work is performed under the general supervision of the Human Resources Deputy Director and is evaluated through conferences, observations, reports, and feedback. This is an on-site position and is not eligible for remote or hybrid work arrangements. Regular in-person attendance is required to support daily office operations and provide front-desk assistance to employees and the public.

Duties and Responsibilities

• Serves as initial contact for the department; interacts with the public in person, via email and by telephone and provides appropriate information.
• Gathers, organizes, and reviews personnel information to prepare reports and documents used in administrative decision-making.
• Prepares and responds to employment verification requests.
• Prepares personnel action forms (PAFs) and employee memos for status changes; enters information into the HRIS, prints, and distributes forms.
• Enters payroll and benefits status changes in appropriate databases, coordinates transactions with Finance.
• Maintains county employee personnel files; responsible for filing, auditing and scanning employee personnel, medical and workers’ compensation files.
• Processes incoming and outgoing mail and faxes.
• Responds to requests from the public for information; assists applicants in completing applications and clarifies job qualifications and the selection process.
• Assists departments in complying with policies and procedures.
• Assists employees with benefit questions, claim concerns, beneficiary changes, and status updates.
• Prepares security badges.
• Prepares training materials (handouts / presentations) and assists in planning and set-up of employee meetings and training.
• Orders supplies, oversees office machine maintenance, and coordinates with service vendors.
• Processes departmental expenses, including invoices, purchase orders, and payment requests; ensures accuracy and coordinates with Finance as needed.
• Provides backup support in HR functions areas such as recruitment, benefits, training and safety.
• Coordinates onboarding of new employees. To include new hire paperwork and preparation of orientation packets, etc.
• Assist with special projects as needed.

Knowledge, Skills And Abilities

• Considerable knowledge of County and departmental policies, regulations, and procedures, and the ability to exercise sound judgment in their application.
• Ability to communicate professionally, both orally and in writing with the public.
• Ability to resolve problems and be resourceful in gathering and providing information.
• Ability to prepare and maintain accurate records.
• Ability to maintain confidentiality at all times.
• Ability to verify payroll documents and forms for accuracy and completeness.
• Ability to make arithmetic computations accurately and efficiently.
• Ability to plan and coordinate work to meet deadlines.
• Ability to establish and maintain effective working relationships with employees, departments, and the public.

Physical Requirements

• Must be able to physically perform the life operational support functions of stooping, reaching, walking, fingering, talking, hearing, and repetitive motions.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer terminal, and do extensive reading.

Desired Education and Experience

Graduation from a community college with an associate degree in accounting, business, or technical field, and experience in human resources, payroll or fiscal office environment; or an equivalent combination of education and experience.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law. Each situation is reviewed on a case-by-case basis.

Johnston County provides a comprehensive, affordable insurance and benefits program.

Employees are offered a diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages. Employees can also take advantage of our on-site wellness clinic and virtual telehealth program, both at no-cost!

Additional benefits include participation in the NC Retirement System, a 401(k) match option, generous paid leave and holiday schedule, tuition reimbursement, and more! To learn more, visit www.myjcbenefits.com

• This description applies to benefits eligible positions.