Human Resources System Administrator

IMDEX; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Job summary

IMDEX is seeking an HRIS System Administrator to administer, maintain and continuously improve its enterprise people systems. You will ensure reliable system operation, accurate data, controlled change, secure access and a positive user experience for HR and business users in Salt Lake City.

Responsibilities include servicing incidents, managing workflows, building forms, maintaining foundation data, and developing reports with BI tools like Power BI and Absorb LMS.

Qualifications

• More than 5 years of experience in Information Technology, Human Resources Systems Management, or related field.
• Experience administering or supporting HR, payroll, or workforce management systems.
• Strong attention to detail and ability to manage confidential employee data.
• Experience troubleshooting system issues and supporting end users.
• Business analysis skills, including requirements gathering, process mapping and stakeholder consultation.
• University (first degree) in Information Technology, Human Resources Management, or related field.
• HR systems training, certification or accreditation, such as SAP SuccessFactors.
• Experience developing reports or dashboards using business intelligence tools, such as Power BI.
• Experience administering or supporting learning management systems, such as Absorb.

Responsibilities

• Responding to incidences for system bugs and issues.
• Monitoring and managing system workflows and business rules.
• Initiating and updating forms, sessions and templates for the HR team to utilize with the business.
• Accountable for maintaining system foundation data including organizational data, permission roles, and job architecture.
• Educating users about the software and maintaining system related documentation.
• Support with assessing the compliance of the system’s with relevant security and privacy governance frameworks.
• Monitoring and troubleshooting system integrations.
• Where appropriate, participate in vendor forums and provide product feedback on behalf of IMDEX.
• Responsible for maintaining and developing the HR intranet page.

Skills

End user support

Business analysis

Stakeholder management

Data privacy

Troubleshooting

Education

Bachelor's degree in Information Technology or related field

HR systems training / SAP SuccessFactors

Tools

Power BI

Absorb LMS

SAP SuccessFactors

Job description

The purpose of this position is to administer, maintain and continuously improve IMDEX’s enterprise people systems, ensuring reliable system operation, accurate data, controlled change, secure access, effective reporting and a positive user experience.

ACCOUNTABILITIES & EXPECTED OUTCOMES

SYSTEM MAINTENANCE AND SUPPORT

Accountabilities

• Responding to incidences for system bugs and issues.
• Monitoring and managing system workflows and business rules.
• Initiating and updating forms, sessions and templates for the HR team to utilize with the business, such as Performance Forms, Calibration Sessions, and Competency Assessments.
• Accountable for maintaining system foundation data including organizational data, permission roles, and job architecture.
• Educating users about the software and maintaining system related documentation.
• Support with assessing the compliance of the system’s with relevant security and privacy governance frameworks.
• Monitoring and troubleshooting system integrations.
• Where appropriate, participate in vendor forums and provide product feedback on behalf of IMDEX.
• Responsible for maintaining and developing the HR intranet page.

Expected Outcomes

• System issues are investigated and resolved through permanent fixes or appropriate workarounds.
• Workflows progress efficiently, with delays monitored, escalated and resolved as required.
• Implement annual forms with any organizational updates, test and deploy for ends users to reduce systems bugs and issues.
• Upon approval, create new job families / roles, permission roles, office locations, and cost centers.
• User guidance and training materials remain accurate and aligned to current system functionality.
• Support the assessment or audit of system related data and performance with IT
• Sign up for product related demonstrations, community events and customer feedback channels, and share opportunities with the relevant Process SMEs.

SYSTEM GOVERNANCE

Accountabilities

• Reviewing the integrity of employee, position, and foundation data.
• Define Change Requests for continuous improvement in line with the vendor roadmap and business requirements, and facilitate prioritization of system development.
• Support the implementation of approved Change Requests, by configuring system prerequisites, unit testing intended outcomes, coordinating User Acceptance Testing and advising the business on dependencies.
• Review product release notes with Process SMEs to assess mandatory and opt-in features and identify Change Requests.

Expected Outcomes

• Audit employee, position, and foundation data on an annual basis to ensure data integrity, either through KPI reports or manual reviews
• Change Requests are assessed and prioritized based on business value, system alignment, risk and vendor roadmap opportunities.
• Ensure Change Requests follow the agreed deployment plan in a controlled manner.
• Maintain and update procedures and instructions as Changes Requests are implemented.
• Be abreast of system updates and improvement opportunities via external vendors.

WORKFORCE ANALYTICS

Accountabilities

• Advise the Business Intelligence team on relevant data sources, tables and fields for employee and organizational metrics.
• Encourage the business to utilize standard reports and dashboards.
• Provide additional employee or organizational data where standard reports are unavailable or insufficient.

Expected Outcomes

• Business users have access to relevant data to support informed decision making.
• Advocate for the development of new standard reports based on frequently asked questions.
• Provide additional contextual or drill down data to supplement standard reports

LEADERSHIP AND PEOPLE

• Regularly challenges peers or superiors when the situation arises. Discusses the consequences of unacceptable behavior and offers alternative solutions.
• Delivers on promises. Takes accountability when things go wrong and looks for ways to improve.
• Calls out poor behavior when they see it at all levels of the organization in a respectful and constructive way.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Listens actively and demonstrates the ability to separate the person from the problem, so bringing objectivity to the situation.
• Seeks and provides regular feedback to learn and grow.
• Speak Up with confidence and respect displaying courage to deal with difficult situations, issues or behaviors.
• Although opinions may differ, offers the opportunity for open dialogue.
• Holds self and others accountable to meet commitments and deliver results even under tough circumstances.
• Proactively identifies potential setbacks and obstacles and works through them effectively to achieve the desired result on time.
• Treats every work colleague, customer, and supplier with respect.
• Proactively seeks out opportunities for collaboration within and across teams to achieve shared outcomes.
• Engaged in decision making - makes good and timely decisions that keep IMDEX moving forward at pace. Invests time getting to know all staff that impact their decisions.

HEALTH, SAFETY AND ENVIRONMENT

• Take reasonable care of self and others in the workplace and comply with the relevant legislative requirements and Imdex QHSE management system policies and procedures;
• Wear, use and maintain the provided personal protective equipment and report any unsafe practices or conditions which come to your attention; and
• Take reasonable care to ensure own acts or omissions do not adversely affect the health and safety of other persons.
• Report Hazards and incidents in line with company policies.
• Actively participate in Safety meetings.
• Raise Quality Alerts in line with company policies.

RISK AND COMPLIANCE

• Contributes to the identification of risks and compliance requirements relevant to own scope of work.
• Applies risk management and regulatory compliance processes to own scope of work.
• Leads by example to promote positive risk and compliance behaviors within own scope of work.
• Complies with IMDEX risk and compliance policies, local laws and other relevant standards within own scope of work.
• Reports potential non-compliance or misconduct through appropriate channels.
• Challenges behaviors that do not align with the IMDEX Code of Conduct.

QUALIFICATIONS, SKILLS & EXPERIENCE

• More than 5 years of experience in Information Technology, Human Resources Systems Management, or related field.
• Experience administering or supporting HR, payroll, or workforce management systems.
• Strong attention to detail and ability to manage confidential employee data.
• Experience troubleshooting system issues and supporting end users.
• Business analysis skills, including requirements gathering, process mapping and stakeholder consultation.
• University (first degree) in Information Technology, Human Resources Management, or related field.
• HR systems training, certification or accreditation, such as SAP SuccessFactors.
• Experience developing reports or dashboards using business intelligence tools, such as Power BI.
• Experience administering or supporting learning management systems, such as Absorb.

IMDEX Vital Behaviors

WE SPEAK UP

Demonstrating the courage to deal with difficult situations, issues or behaviors. Everyone is encouraged to Speak Up with confidence and respect.

WE ARE ACCOUNTABLE

We hold each other accountable to meet commitments and deliver results even under tough circumstances.

WE DEMONSTRATE RESPECT

Treats every work colleague, customer and supplier with due Respect 100% of the time - creating psychological safety and making people feel cared for and valued; drives collaboration and positive outcomes. Recognizing the value that different perspectives and cultures bring to IMDEX.

WE ARE ENGAGED IN DECISION MAKING

Every employee is aware and Engaged in decisions that impact their work - the highest driver of productivity and pace is ownership over decisions.