Human Resources Supervisor

Pan Pacific Retail Management (Guam) Co., Ltd. dba DON DON DONKI; Tamuning (GU); On-site; USD 48,000 - 70,000; Full time

Job summary

Pan Pacific Retail Management (Guam) Co., Ltd. dba DON DON DONKI is seeking an HR Supervisor to manage day-to-day HR operations, payroll, and employee relations on Guam.

The role serves as a liaison between employees, management, and external parties, ensuring accurate payroll processing and compliant HR services. The position involves recruitment support, employee records maintenance, benefits administration, and HR reporting to assist management decisions.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2–3 years HR experience with payroll processing preferred; Dayforce experience a strong plus.

Responsibilities

• Support HR operations including recruitment, onboarding, payroll, and employee records.
• Process payroll accurately and in compliance with laws and company policies.
• Coordinate benefits, audits, and HR reporting for management decision-making.
• Assist with employee relations and training, ensuring data integrity in HRIS.
• Provide clear communications to management on HR/payroll matters.

Skills

HR Operations

Payroll processing

Recruitment & onboarding

Employee records

Ceridian Dayforce

Education

High school diploma or equivalent

Associate/Bachelor preferred

Tools

Ceridian Dayforce

HRIS

Job description

Summary

The Human Resources Supervisor supports day-to-day human resources operations and processes payroll for the organization. This position ensures HR services are delivered accurately and on time and that payroll is processed completely and in compliance with applicable laws. The role serves as a liaison between employees, management, and external parties, and provides hands‑on support across recruitment, employee records, benefits, and payroll functions.

Job Responsibilities and Duties include but are not limited to

HR Operations & Support

• Support the recruitment process, including job postings, candidate screening, interview coordination, and onboarding of new employees.
• Coordinate employee offboarding and separation processes, including exit documentation, final-pay coordination with payroll, system deactivation, and conducting or supporting exit interviews.
• Process and document employment changes such as promotions, transfers, reclassifications, pay adjustments, and status changes, ensuring proper approvals and accurate updates across HR and payroll records.
• Assist with employee relations matters and escalate complex issues to the Human Resources Senior Section Manager as appropriate.
• Maintain accurate employee records and ensure data integrity within the organization’s HRIS (Ceridian Dayforce).
• Help coordinate and deliver training sessions on HR policies, compliance, and workplace conduct.
• Support and improve HR processes to enhance efficiency, accuracy, and the employee experience.
• Support employee engagement efforts, including coordinating recognition, events, and engagement initiatives, and gathering employee feedback to help improve the workplace experience.
• Prepare and deliver clear communications to management on HR and payroll matters, including updates on staffing, employment changes, deadlines, and issues requiring management awareness or decision.
• Prepare HR reports and summaries to support management decision-making.

Payroll Processing

• Process payroll for all employees on a timely and accurate basis, including reviewing and auditing timekeeping records, PTO requests, and wage calculations.
• Calculate and apply payroll deductions, withholdings, garnishments, and benefit contributions in accordance with federal, Guam, and company requirements.
• Process new hire payroll setup, terminations, and employee status changes within Ceridian Dayforce.
• Reconcile payroll records, research and resolve discrepancies, and prepare off-cycle or corrected payments as needed.
• Coordinate with benefits providers on benefit deductions and reconciliations.
• Respond to employee payroll inquiries and resolve issues efficiently.
• Support the preparation and filing of payroll-related reports and year-end reporting.
• Maintain confidential payroll records in accordance with regulatory and company requirements.

Compliance & Administration

• Support compliance with applicable employment and wage-and-hour laws, including FLSA, FMLA, ADA, EEO, and OSHA, as they apply in Guam.
• Maintain employee files and documentation in compliance with retention requirements.
• Support benefits administration, including enrollment, changes, and employee communications.
• Assist with audits of HR and payroll processes to identify and help mitigate risks.
• Performs other duties as instructed or assigned.

Supervisory Responsibilities

The role may provide guidance or training to other staff on HR and payroll procedures as needed, in coordination with the Human Resources Senior Section Manager.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A high school diploma or equivalent is required; an Associate’s or Bachelor’s degree in business, business administration, or a related field is preferred; minimum 2 – 3 years of related Human Resources experience, with prior payroll processing experience strongly preferred; experience with Ceridian Dayforce is a strong plus; or any equivalent combination of formal training and/or experience which provided the necessary knowledge, skills, and abilities thereof.

Language Skills

Ability to read, analyze, and interpret general business data and effectively respond to the data. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from vendors, customers, employees, or others involved or associated in the section function.

Mathematical Skills

Ability to work with mathematical concepts relevant to the role such as addition, subtraction, multiplication, and division. Ability to accurately calculate hours, wages, overtime, and deductions, and to verify numerical data for payroll purposes. General knowledge of basic accounting a plus.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations

A valid driver’s license or ability to obtain one.

Other Skills and Abilities:

Strong attention to detail; strong organizational skills; ability to handle confidential payroll and employee information with discretion; ability to meet recurring payroll deadlines; and flexibility to adapt to changing organizational needs. Proficiency with spreadsheet software and familiarity with payroll and timekeeping systems is preferred; experience with Ceridian Dayforce is a strong plus.

Physical Demands of the Job

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch, or crawl.
• The employee will also lift, push, pull, and/or carry 25 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Working Conditions

The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is conducted in an office environment which is primarily indoors. The noise level in the work environment is minimal. Proper personal protective equipment (PPE) will be provided, and it is mandatory in designated areas and job tasks. Adherence to safety guidelines and protocols is mandatory. Employees are expected to report any unsafe conditions or incidents promptly.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. The job description will be subject to periodic review. Responsibilities and activities may be amended or changed at any time with or without notice to meet the business’ changing needs.