Human Resources Specialist, Senior

DeKalb County; Decatur (GA); On-site; USD 44,000 - 72,000; Full time

Job summary

DeKalb County in Decatur, GA is seeking an experienced administrative professional to support daily operations in the Human Resources Department. This exempt role serves as the primary administrative support, with potential lead guidance, direction and training to other HR specialists.

Responsibilities include handling customer service inquiries, managing family and medical leave processes, processing leave donations, payroll-related updates, data entry, records management, and generating

Qualifications

• Associate’s degree in Human Resources, Business/Public Administration, or related field.
• 3 years of experience in human resources or customer service in a HR environment; or equivalent.
• Proficiency with MS Office and data management tools.

Responsibilities

• Performs customer service functions; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; and initiates problem resolution.
• Receives, reviews and processes employee requests for family and medical leave; reviews health care provider forms for pertinent information regarding request; approves or denies routine requests; prepares documentation; researches/reconciles discrepancies and identifies missing information; and answers questions concerning administration of County leave plans and FMLA procedures.
• Receives, reviews and processes employee donation of leave requests; researches discrepancies or missing information; verifies and forwards eligible requests to committee; emails approved requests to employees; maintains related documentation; and updates Kronos for payment.
• Receives and processes leave accrual updates, employee terminations and leave payments; reviews termination package and verifies separation information; determines appropriate hours to be paid; researches discrepancies or missing information and makes corrections; completes and forwards personnel action forms for signature; and maintains related documentation.
• Enters data into computer systems; gathers, logs, tracks, or maintains records regarding department activities; compiles data for further processing, or to prepare department reports; and files, maintains, and stores electronic and hardcopy records; assists with upgrades and software downloads as needed.
• Maintains file system of confidential files/records; prepares files, organizes documentation, and files documents; retrieves/replaces files; scans records; shreds/destroys confidential documents and conducts records maintenance in compliance with retention guidelines.
• Researches, compiles, and/or monitors administrative, statistical data or other metrics; summarizes and prepares reports; handles open records requests; researches department files and sources as needed.
• Communicates with supervisor, other County departments and employees, the public, outside agencies, and others to coordinate work activities and resolve problems.
• Operates a PC to enter, retrieve, review or modify data and uses MS Office; operates general office equipment to complete essential functions.

Skills

Customer service

Data entry

Communication

Records management

Education

Associate’s degree in HR / Admin

Tools

Microsoft Office

Excel

PowerPoint

Canva

Job description

Salary Range: $44,497 - $71,640 Salary Grade: 13 FLSA: Exempt

Purpose of Classification: The purpose of this classification is to serve as the primary administrative support for daily operations in specialized areas of the Human Resources Department. This classification is distinguished from Human Resources Specialist in that incumbents in this class may provide lead guidance, direction and training to other Human Resources Specialists.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Performs customer service functions; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; and initiates problem resolution.

Receives, reviews and processes employee requests for family and medical leave; reviews health care provider forms for pertinent information regarding request; approves or denies routine requests; prepares documentation; researches/reconciles discrepancies and identifies missing information; and answers any questions concerning administration of County leave plans and FMLA requirements/procedures.

Receives, reviews and processes employee donation of leave requests; researches discrepancies or missing information; verifies and forwards eligible requests to committee; emails approved requests to employees; maintains related documentation; and updates Kronos for payment.

Receives and processes leave accrual updates, employee terminations and leave payments; reviews termination package and verifies separation information; determines appropriate hours to be paid; researches discrepancies or missing information and makes corrections as needed; completes and forwards personnel action forms for signature; and maintains all related documentation and files.

Enters data into computer systems; gathers, logs, tracks, or maintains records regarding department activities; compiles data for further processing, or to prepare department reports; and files, maintains, and stores electronic and hardcopy records; and assists with upgrades and software downloads as needed.

Maintains file system of a variety of confidential files/records and information: prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Researches, compiles, and/or monitors administrative, statistical data or other metrics pertaining to department operations; summarizes and performs complex data analysis, and prepares reports and open records requests; and researches department files, database records, internet sites, hardcopy materials, or other sources as needed.

Communicates with supervisor, other County departments and employees, the public, outside agencies, and other individuals as needed to coordinate work activities, exchanges information, or resolves problems.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions.

Maintains confidentiality in performing job responsibilities.

Minimum Qualifications:

Associate’s degree in Human Resources, Business/Public Administration, or related field; three years of experience in human resources or customer service in a human resources environment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None.

Supplemental Information for position in Human Resources:

Additional Duties:

• Assist with the administration and coordination of clerical testing activities.
• Assist with the coordination and administration of the College Internship Program.
• Assist with the coordination and administration of the High Apprentice Program.
• Assist with developing and implementing job marketing and recruitment campaigns.
• Assist with community outreach, candidate engagement, and talent pipeline development.
• Provide additional administrative and recruitment support as needed.

Supplemental Qualifications:

• Strong technology skills and proficiency with Microsoft Office applications, including PowerPoint and Excel.
• Experience using Canva or similar graphic design and marketing tools.
• Strong telephone, customer service, and communication skills.
• Ability to effectively communicate and interact with new hires, applicants, employees, and other stakeholders in a public-facing environment.
• Experience creating, maintaining, and organizing spreadsheets and tracking information using Excel.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively both independently and as part of a team.