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Headquarters, Air Force Reserve Command seeks an experienced Chief, Customer Support. This Air Reserve Technician (ART) role directs all Customer Support programs for AGR and unit reservists, trains Reservists, and provides HR advisory services to commanders. Telework eligibility is noted; a Secret clearance is required.
Applications close 2026-10-16. The position emphasizes data accuracy in PDS and AR0WS-R administration, with responsibilities spanning policy implementation and supervisory
This is an Air Reserve Technician (ART) position. ARTs are part of the regular career civil service and enjoy all the benefits granted to Federal employees in the competitive civil service.
The primary purpose of this position is: The primary purpose of this position is: to serve as Chief, Customer Support in administering all aspects of the section. This is an Air Reserve Technician (ART) position. Additionally, trains Reservists in the accomplishment of tasks set forth herein. Duties: 1: Plans, directs, and controls all aspects of the Customer Support programs for both Active Guard Reserve (AGR) and unit reservists.
2: Administers actions in Automated Reserve Orders Writing System-Reserves (AROWS-R). 3: Serves as advisor to commanders on Human Resources (military) programs. May be required to perform Installation Personnel Readiness duties and/or assist as directed. 4: Provides Human Resources management (military) advisory services to commanders and staff on all Customer Support programs.
5: Ensures accuracy of Personnel Data System (PDS) and performs functional review of data reliability.May be required to perform Installation Personnel Readiness duties and/or assist as directed.
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S.
Department of Education must accredit education. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
This position is with Headquarters, Air Force Reserve Command, Department of the Air Force.
The posted pay range is $61722 – $80243/yr.
This position is eligible for telework.
This position requires a Secret security clearance.
Applications close on 2026-10-16.
This position is open under the 'Fed Transition' hiring path.