Human Resources Shared Services Director

Socket.dev; Norfolk (VA); On-site; USD 143,000 - 266,000; Full time

Job summary

Booz Allen Hamilton in Norfolk, VA seeks a Human Resources Shared Services Director to lead the HR administration and employee lifecycle programs. You will oversee payroll services, drive process improvement, and mentor managers while aligning HR services with organizational goals.

The role requires citizenship and 12+ years of HR leadership experience, with a track record in a shared services environment. Experience with Workday and ServiceNow is preferred.

Qualifications

• 12+ years of experience managing or leading HR teams with progressive HR leadership.
• 3+ years in a shared services environment leading cross-functional teams.
• Experience with managing a payroll service offering.
• Experience in process management, optimization, and continuous improvement methodologies.

Responsibilities

• Lead strategy for HR shared services and end-to-end hire-to-retire processes.
• Oversee HR Administration service offerings and standardize processes across the function.
• Develop and monitor KPIs using data analytics to guide decisions.
• Mentor HR managers and develop leaders across the team.
• Identify opportunities for AI, automation, and efficiency gains in HR workflows.

Skills

HR leadership

Shared services leadership

Payroll service management

Process optimization

Transformation initiatives

Help Desk systems

Stakeholder management

Data security & compliance

Education

Bachelor's degree

Tools

Workday

ServiceNow

Job description

Human Resources Shared Services Director

The Opportunity:

Manage consulting engagements and technology-based Information Technology (IT) solution projects for clients. Develop new applications based on professional principles and theories. Lead strategy of development of solutions to highly complex problems. Exercise considerable latitude and take primary responsibility for supervision and development of managers. Oversee HR Administration service offerings and lead an end-to-end ‘hire to retire’ solution for highly transactional and repeatable activities that touch the employee. Optimize processes and lead a team to improve employee experience and support the organization's strategic goals. Develop and execute a shared services strategy aligned with organizational objectives, driving continuous HR process improvement, and standardization. Lead and mentor an HR team, focusing on performance management, training, and service standards. Identify opportunities for AI, automation, and efficiency gains in HR processes. Collaborate with HR Business Partners and leaders to ensure alignment and effective communication, ensuring compliance with employment laws and data protection regulations. Develop and monitor key performance indicators, using data analytics to guide decision-making and process improvements. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have:

• 12+ years of experience managing or leading HR teams with progressive HR leadership

• 3+ years of experience in a shared services environmentleading cross-functional teams

• Experience with managing a payroll service offering

• Experience in process management, optimization, and continuous improvement methodologies

• Experience spearheading major transformation and restructuring initiatives

• Knowledge of Help Desk and shared service technology procedures and best practices

• Ability to manage teams, clients, stakeholders, and workflow in a shared services environment

• Ability to build strong relationships with COE partners as well as the business sectors to improve delivery

• Ability to address performance issues through key performance metrics and technical efficiency

• Bachelor's degree

Nice If You Have:

• Experience with HR technology and tools such as Workday and ServiceNow

• Experience applying detailed focus on data and processes to ensure data integrity

• Ability to understand technical data flows across multiple systems

• Ability to lead through others and develop strong leaders

• Possession of excellent written and verbal communication skills across multiple formats, including formal presentations, meetings, conference calls, and e-mails

• Master’s degree in HR or Business Administration

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $142,900.00 to $265,200.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $142,900.00 to $266,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.