Human Resources Services Specialist

Wimmer Solutions Corporation; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

401k & company match

Health, dental, vision benefits

Employee assistance program

Disability insurance

Referral reward program

Job summary

Wimmer Solutions is looking for an HR Service Specialist to deliver high-quality support for routine HR inquiries and transactions. You will handle employee lifecycle events in Core HCM, collaborate with Payroll and Benefits, and maintain data integrity with discretion in a US-based company.

You will be the first point of contact for employees, delivering world-class service while upholding SLAs and KPIs. This full-time role emphasizes process improvement and cross-team collaboration to enhance

Qualifications

• 1-2 years of experience in a customer service or HR support role with a basic understanding of HR processes and lifecycle events.
• Proficiency in Core HRIS platforms, including core transaction management; UKG experience preferred.
• Experience with case and knowledge management systems.
• Strong communication, interpersonal, and organizational skills; ability to manage multiple tasks.

Responsibilities

• Respond to HR inquiries and provide accurate, empathetic support to employees in a timely and professional manner according to defined standards.
• Execute employee lifecycle transactions in Core HCM and supplier systems, ensuring accuracy and adherence to workflows.
• Manage daily tasks with attention to detail in a fast-paced environment and meet SLAs.
• Collaborate with Payroll and Benefits to resolve inquiries and ensure smooth handoffs.
• Maintain confidentiality and handle sensitive information with discretion.

Skills

Customer service

HR support

Core HRIS

Communication

Data accuracy

Education

High school diploma

Bachelor's degree preferred

Tools

Core HRIS platforms

UKG

Background Check systems

Employment Verification

Unemployment systems

Job description

At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.

We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.

Our client is looking for an HR Service Specialist who will be responsible for delivering high-quality support for routine HR inquiries and transactions. This role requires a basic understanding of HR processes, systems and practices. The Specialist ensures accurate data entry, adherence to service standards, and timely resolution of employee requests and issues.

In this role, the Specialist is expected to provide world-class customer service by demonstrating empathy, professionalism, and responsiveness in every interaction. They serve as the first point of contact for employees and are instrumental in shaping the perception of HR services. By actively listening, resolving questions and concerns, and maintaining a service-oriented mindset, the Specialist ensures a frictionless and supportive experience for all employees.

The Specialist collaborates with internal team members and may collaborate with HR Centers of Excellence (COEs) to deliver high-quality services that elevate the employee experience. They may also play a key role in identifying inefficiencies that support service delivery enhancements.

Job Responsibilities

• Respond to HR inquiries and provide accurate, empathetic support to employees in a timely and professional manner according to defined standards.
• Execute employee lifecycle transactions in Core HCM and supplier systems, ensuring accuracy and adherence to established standards and workflows.
• Manage daily tasks and deadlines with attention to detail in a fast-paced environment, maintaining service level expectations.
• Maintain confidentiality and handle sensitive information with discretion, following privacy and data protection standards.
• Collaborate with internal teams (e.g., Payroll, Benefits) to resolve employee inquiries, ensure smooth handoffs, and maintain frictionless employee experience.
• Understand and meet individual performance metrics (SLAs, KPIs).
• Escalate complex or sensitive issues to appropriate team members or supervisors for resolution per defined protocol.
• Contribute to process improvement efforts by identifying inefficiencies, providing feedback, and participating in pilots or testing.
• Participate in training and change initiatives; staying informed of process updates, system enhancements, and adopting new ways of working.

WHAT YOU BRING

• 1-2 years of experience in a customer service or HR support role, with a basic understanding of HR processes and employee lifecycle events.
• Proficiency in Core HRIS platforms, including core transaction management. Prior UKG experience preferred. Familiarity with supplier systems (Background Check, Employment Authorization and Verification platforms, Unemployment systems) preferred.
• Experience working in case and knowledge management systems.
• Strong communication, interpersonal, and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• High attention to detail, commitment to data accuracy, and ability to handle confidential information with integrity and discretion.
• Thoroughness with an ability to multi-task and stay organized in an array of tasks of varying degrees of difficulty and complexity
• Ability to build and nurture relationships across a range of levels, styles and cultures to establish trust within the team and across the company.
• High school diploma or equivalent required; associate or bachelors degree preferred.

Must be able to work for a US based company without requiring visa sponsorship.

COMPENSATION AND BENEFITS

• Hourly range is $20/hr - $25/hr based on shift, experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship
• Referral reward program, and more...

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.