Human Resources/Risk Management Technician

City of Ontario

Ontario (CA)

On-site

USD 55,000 - 90,000

Full time

3 days ago

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Job summary

The City of Ontario is seeking a Human Resources/Risk Management Technician to administer recruitments, onboard new employees, and handle personnel actions across the HR, Benefits, and Risk Management divisions.

The role includes coordination of orientation, data entry in HR systems, and support for classification and compensation surveys, with travel as needed. A.associate's degree in a related field is required; California driver’s license is required.

Qualifications

Associate's degree in business administration, public administration, human resources, risk management, or a closely related field.
Three (3) years of administrative or technical support experience in human resources, employee benefits and/or leave administration, workers' compensation, claims processing, or a closely related field.
Valid Class C California driver's license at time of appointment and an acceptable driving record.

Responsibilities

Administers recruitments including job postings, application screening, testing coordination, interview scheduling, panel facilitation, and eligibility list maintenance; provides recruitment guidance, correspondence, and communication to applicants and City Agencies and Departments.
Coordinates and conducts new employee orientation sessions.
Generates and processes personnel actions related to new hires, promotions, probation periods, merit increases, additional pays, disciplinary actions, separations, and other personnel actions.
Audits and reconciles various third-party administrator's data with the City's internal payroll and Human Resources / Risk Management records.
Enters, reviews and approves information in various human resources information systems and databases.
Processes completed employee performance reviews.
Responds to and prepares classification and compensation surveys.
Assists in the research, data compilation, and preparation of various reports and spreadsheets.
Prepares correspondence and responds to applicants, employees, Agency and Department Heads, retirees, and representatives from outside agencies regarding various human resources and risk management matters.

Skills

HR support

Benefits admin

Leave administration

Claims processing

Education

Associate's degree in business/public/admin/human resources

Bachelor's degree (desirable)

Job description

The Human Resources/Risk Management Agency currently has the following vacancies: One (1) full-time vacancy within Risk Management
One (1) full-time vacancy within Benefits
One (1) part-time vacancy within Classification & Compensation

This recruitment will result in an eligibility list, which will be used to fill future full- and/or part-time vacancies within this classification for the duration of the eligibility list. Part-time employees may be scheduled to work up to 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans. Join a collaborative team that cares as much about people and public servanthood as you do! The City of Ontario Human Resources / Risk Management Agency is seeking self-driven, motivated and talented human resources professionals passionate about growing in a professional environment and playing an active role as contributors to the rapid growth and development of the City, while playing a key role in assisting the City to establish its goal in becoming the Premier Community of the Inland Empire.

A successful candidate will embody the Department's mission and vision as well as the qualities of a \"Five Tool Player\" — Leader, Thinker, Communicator, Operator and Public Servant — and the principles of the City's Customer Service Philosophy — Empathy, Respect, and Problem Solving.

The following procedures will apply

The Eligibility List will consist of both internal and external applicants who best meet the qualifications and successfully complete any required selection processes.

The hiring department has the discretion to consider internal applicants on the Eligibility list prior to considering all applicants on the Eligibility list.

The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.

Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City will be invited to participate further in the selection process.

This recruitment will result in an eligibility list, which will be used to fill any current and future full-time and part-time vacancies within this classification. Part-time/Temporary positions are scheduled to work no more than 29 hours per week and are not eligible to participate in the City's health insurance or retirement plans.

Human Resources/Risk Management Agency

The Human Resources/Risk Management Agency is a team of dedicated, talented professionals eager to contribute to and support the on-going growth and evolution of the City of Ontario's workforce and community.

Divisions

Benefits and Classification & Compensation

Risk Management

Service Team

Agency Mission: Build a world class team by connecting people to purpose.

Vision: To be the premier employer in the Inland Empire while providing proactive service to our community and workforce.

Core Values: Accountability; Collaboration; Empathy; Equity, Diversity & Inclusion (\"EDI\"); Integrity and Resiliency.

Expectations: Agility, Continuous Learning, Innovation & Creativity, Leadership, Meaningful Communication, Teamwork, Service Excellence and Quality Results.

Strategic Plan: Build a reputation for the City of Ontario as the Employer of Choice in the Inland Empire through excellence in employee engagement, recruitment and retention. Modernize Human Resources / Risk Management policies, processes and systems for operational effectiveness, future flexibility and enhanced user experience.

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City which provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including, but not limited to: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

We welcome you to view the City of Ontario's 2026 State of the City video as well as the other links to learn more about the City.

Essential Functions for the Human Resources/Risk Management Technician

Administers recruitments including job postings, application screening, testing coordination, interview scheduling, panel facilitation, and eligibility list maintenance; provides recruitment guidance, correspondence, and communication to applicants and City Agencies and Departments.

Coordinates and conducts new employee orientation sessions.

Generates and processes personnel actions related to new hires, promotions, probation periods, merit increases, additional pays, disciplinary actions, separations, and other personnel actions.

Audits and reconciles various third-party administrator's data with the City's internal payroll and Human Resources / Risk Management records.

Enters, reviews and approves information in various human resources information systems and databases.

Processes completed employee performance reviews.

Responds to and prepares classification and compensation surveys.

Assists in the research, data compilation, and preparation of various reports and spreadsheets.

Prepares correspondence and responds to applicants, employees, Agency and Department Heads, retirees, and representatives from outside agencies regarding various human resources and risk management matters, in person, via email, and over the telephone.

Responds to inquiries and requests for additional information from employees, third-party administrators, attorneys, and insurance carriers and adjusters.

Maintains department records, files, reports, and databases.

Job responsibilities may require travel.

Performs other related duties as assigned.

When assigned to Benefits

Assists in the administration of the City's employee benefits program, including medical, dental, life, vision, flexible spending accounts, deferred compensation, and disability insurance plans; answers inquiries related to various City benefits.

Processes benefit enrollments for new and promoted employees; reviews, verifies, prepares, processes, and ensures timely submission of benefit enrollment.

Assists in coordinating the annual open enrollment process.

Assists in the City's health, wellness, and employee sustainability program and other special projects and training as assigned.

Coordinates set-up for Citywide training sessions, wellness and other special events.

Monitors and processes employee leaves of absence in compliance with applicable federal and state laws including Family and Medical Leave Act (FMLA), California Family Rights Act (CFRA) and Pregnancy Disability Leave (PDL).

Assists with monitoring medical treatment progress; verifies return to work or modified duty status with employee, supervisors, and medical providers.

Coordinates temporary light duty assignments by verifying work restrictions and release dates with physicians, employee, and department.

Assists in managing Affordable Care Act (ACA) andCalifornia Public Employees’ Retirement System (CalPERS) compliance including retired annuitants.

Assists with reviewing and processing benefit billing.

When assigned to Classification and Compensation

Assists with preparing and updating classification specifications using established formats and templates, and incorporates revisions as directed.

Assists with classification specification review and routing processes; maintains tracking information, monitors deadlines, and follows up on outstanding items.

Updates and maintains classification information, records, files, and applicable HR systems, including approved classification specifications and related changes.

Assists with classification studies by distributing and tracking Position Description Questionnaires (PDQs), reviewing submissions for completeness, obtaining supporting documentation, scheduling meetings, and maintaining study files.

Gathers and organizes information for classification reviews, including classification specifications, job bulletins, organizational charts, and other related records.

Assists with salary and compensation surveys by gathering salary schedules, Memoranda of Understanding (MOUs), classification specifications, benefit information, and other compensation data from comparator agencies.

Compiles and enters salary survey information into established spreadsheets and templates; reviews information and source documents for completeness and accuracy.

Assists with audits of classification and compensation records and identifies discrepancies between HR systems, salary schedules, classification specifications, and other records.

Prepares routine reports, spreadsheets, correspondence, and other materials related to classification and compensation.

Responds to routine requests for classification and salary information and maintains comparator agency contact information and reference materials.

Provides technical and administrative support for classification and compensation projects and related activities as assigned.

When assigned to Risk Management

Acts as liaison to third-party administrators processing employee workers' compensation, and liability claims.

Reviews and analyzes workers' compensation, and general liability claims consistent with state law and City procedures.

Reviews employee accident reports for completion; establishes/confirms facts and other information related to the employee injury.

Monitors and tracks medical treatment progress; verifies return to work or modified duty status with employee, supervisors, and medical providers.

Coordinates temporary light duty assignments by verifying work restrictions and release dates with physicians, employee, and department.

Enters claims data into database and assembles informational packet for submission to the third-party administrators.

Conducts comprehensive investigations and gathers facts regarding property damage claims; reviews photographs of damaged City property.

Compiles, tracks, monitors and audits a variety of risk management related data, including and not limited to liability claims, property damage, certificate of insurance, licensing requirements, and driver safety compliance.

Initiates billing requests or invoices to recover funds for damage to City property and or retains funds for the City's subrogation program.

Assists in responding to court orders, subpoenas, and public records act requests including preparing files for records destruction.

Prepares correspondence and responds to employees and other claimants in person and over the telephone regarding claim status and related inquiries.

Schedules work-related pre-employment medical exams, drug testing, with the City's occupational medical clinic and other related physicals involving Department of Transportation (DOT)/ Clearinghouse (FMCSA).

Performs other related duties assigned.

Education

Associate's degree from an accredited college or university with major coursework in business administration, public administration, human resources, risk management, or a closely related field.

NOTE: Proof of education must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications. Failure to provide the required documentation at, or before, time of the reference check process will result in disqualification.

Experience

Three (3) years of administrative or technical support experience in human resources, employee benefits and/or leave administration, workers' compensation, claims processing, or a closely related field.

Licenses

Valid Class C California driver's license at time of appointment and an acceptable driving record at the time of appointment and throughout employment.

Desirable

Bachelor's degree from an accredited college or university with major coursework in business administration, public administration, human resources, risk management, or a closely related field.