Human Resources Operations Leader (60301)

Capitol Bridge, Llc; Columbia (SC); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision benefits after

Paid Holidays

401(k) with up to 4% company match

Unlimited Vacation Time

Fun and professional work environment

Strong leadership support

Job summary

Capitol Bridge LLC in Columbia, SC is seeking an on-site Human Resources Operations Leader to own employee relations and the on-site employee experience. You will partner with program and operations leaders to support performance and morale, while ensuring policy compliance and a strong HR presence on the floor.

The role requires hands-on HR leadership for a Columbia site, with a focus on investigations, coaching, and real-time engagement. This position is full-time and on-site.

Qualifications

• Bachelor's degree in HR or related field (or equivalent experience).
• 5+ years of progressive HR experience, including employee relations and investigations.
• Experience serving as on-site HR resource for hourly/high-volume workforce.
• Working knowledge of Federal and South Carolina employment laws and regulations (FLSA, FMLA, ADA, EEO).
• PHR/SPHR/SHRM-CP/SHRM-SCP certification preferred.

Responsibilities

• Serve as the primary on-site HR point of contact and business partner for the Columbia site.
• Conduct thorough investigations of employee relations matters with documentation.
• Make determinations on corrective action and separations with the Director of HR for high-risk matters.
• Coach program managers and team leads on performance, attendance, conduct, and documentation.
• Maintain a visible daily presence with floor walks and real-time accessibility to employees and leaders.
• Attend weekly program and operations meetings to align HR with business needs.
• Monitor morale and raise risks to site leaders and HR leadership early.
• Lead the on-site new hire experience and onboarding before transition to program leaders.
• Plan and lead site events, recognition programs, and employee engagement activities.
• Ensure policy consistency and compliance with applicable employment laws.

Skills

Employee relations

Investigations

Coaching

Communication

HRIS

Timekeeping

Microsoft Office

Policy compliance

Education

Bachelor's degree in HR or related field

Tools

HRIS

Timekeeping systems

Microsoft Office Suite

Job description

Job Details: Job Location: Columbia, SC (Onsite) - Columbia, SC 29210, Position Type: Full Time, Salary Range: $80,000.00 - $90,000.00 Salary/year, Job Shift: Day, Capitol Bridge is hiring a Human Resources Operations Leader to join our growing team in Columbia, South Carolina! This full-time, on-site role is the senior Human Resources presence for our Columbia site, supporting every program and employee located there. You will own employee relations and the on-site employee experience, and partner closely with program and operations leaders so our teams succeed in both performance and morale. If you're a hands-on HR professional who enjoys being on the floor, building trust with employees and leaders, and keeping a site running smoothly, we'd love to connect with you. Location Address: 1200 Colonial Life Blvd W, Columbia, SC 29210.

Benefits Include:

• Competitive salary
• Medical, Dental, and Vision benefits available the first of the month after 30 days of employment
• Paid Holidays
• 401(k) with up to a 4% company match after six months of service
• Unlimited Vacation Time
• Fun and professional work environment
• Strong leadership support to encourage career growth and fulfillment

Job Responsibilities:

• Serve as the primary on‑site HR point of contact, business partner, and first point of escalation for employees and leaders across all programs at the Columbia site.
• Conduct thorough, objective investigations of employee relations matters through closure, with complete documentation.
• Make determinations on corrective action and separations in line with company policy, partnering with the Director, Human Resources on complex or high‑risk matters.
• Coach program managers, operations managers, and team leads on performance management, attendance, conduct, and documentation.
• Maintain a visible daily presence through floor walks, and stay available to employees and leaders in real time.
• Attend weekly program and operations meetings to understand operational scope and business needs, and bring an HR perspective to decisions.
• Monitor employee morale alongside program performance, and raise risks and trends to site leaders and the Director, Human Resources early.
• Lead the on‑site new hire experience, including company orientation, expectations, and administrative onboarding, before new employees transition to their program leaders.
• Plan and lead site events, recognition programs, team lunches, and employee engagement activities.
• Communicate corporate HR initiatives to the site and support their rollout, partnering with Talent Acquisition, Payroll, HRIS, and Benefits.
• Ensure consistent application of company policy and compliance with applicable federal, state, and local employment laws.
• Verify attendance in real time when needed, and research timekeeping discrepancies with program leaders and Payroll ahead of each semi‑monthly payroll.
• Partner with on‑site and corporate leaders to determine site status during inclement weather or other disruptions, and send site‑wide open, closed, or delayed communications.
• Serve as the primary liaison to building management, security, and on‑site IT for day‑to‑day site needs, including badge requests, access management, facility concerns, and technology coordination. Oversee environmental and facility services, including cleaning and janitorial services, pest control, maintenance, repairs, and general workplace conditions. Coordinate with vendors and building management to ensure issues are identified, escalated, tracked, and resolved timely, maintaining a clean, safe, secure, and operationally ready work environment.

Qualifications: Qualifications:

• Ability to work on site in Columbia, SC, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 5+ years of progressive Human Resources experience, including direct ownership of employee relations and investigations.
• Experience serving as the on‑site HR resource for an hourly or high‑volume workforce.
• Contact center and/or government contracting experience preferred.
• Working knowledge of Federal and South Carolina employment laws and regulations, including FLSA, FMLA, ADA, and EEO.
• Demonstrated ability to coach leaders and make sound, well‑documented decisions independently.
• Strong written and verbal communication skills, with the ability to deliver clear site‑wide communications.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency with HRIS and timekeeping systems, as well as Microsoft Office Suite.
• Strong interpersonal skills, with the ability to build relationships with employees and leaders at every level.
• PHR, SPHR, SHRM‑CP, or SHRM‑SCP certification preferred.

Reasonable Accommodation

If you require alternate methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge LLC is an Equal Opportunity Employer. All employment decisions at Capitol Bridge LLC are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.