Human Resources Operations Generalist

AVP; Palo Alto (CA); Hybrid; MXN 455,000 - 607,000; Full time

Job summary

PayNearMe is seeking an HR Operations Generalist to support our US-based remote workforce from Mexico. You will manage onboarding, benefits enrollment, and records maintenance while ensuring data accuracy and timely responses to employee inquiries.

In this remote role, you’ll work across time zones, leveraging HiBob/ADP and advanced Excel skills to improve HR processes and compliance. English fluency is essential for daily interactions and documentation.

Qualifications

• Fluent English required for communications.
• Bachelor's degree in HR, Business Administration, or related field (or equivalent experience).
• 2–4 years of experience in HR, people operations, or HR operations.
• Proficiency with HR systems (HiBob, ADP) and common tools.
• Strong data management and attention to detail across large datasets.
• Comfort working across multiple time zones and with large data volumes.
• Solid Excel/Google Sheets skills (lookups, pivot tables, data cleaning).

Responsibilities

• Manage the employee onboarding process end-to-end.
• Administer employee benefits enrollment and changes.
• Maintain and audit employee records across HR systems.
• Contribute to HR process improvement initiatives.
• Maintain HR compliance documentation for audits and reporting.
• Respond to employee inquiries regarding HR policies and onboarding.
• Support data migrations and system integrations; reconcile discrepancies.

Skills

Fluent English

Data accuracy

Communication skills

Problem solving

Education

Bachelor's degree in HR / Business Administration

Tools

HiBob

ADP

Excel/Google Sheets

Job description

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth.

We’re a team of 300+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

HR Operations Generalists manage and optimize core HR functions — including employee onboarding, benefits administration, and HR compliance — while supporting the overall employee experience. At this level, this role manages a variety of HR tasks independently, with a strong emphasis on data accuracy, records management, and ensuring new hires have a smooth, well-supported start.

This is a fully remote position supporting our US-based workforce. Candidates must reside in Mexico and have professional fluency in English.

Responsibilities:

• Manage the employee onboarding process end-to-end, ensuring a smooth transition for new hires and coordinating orientation schedules
• Administer employee benefits programs, including enrollment, changes, and answering employee questions
• Maintain and update employee records across HR systems, auditing for accuracy, consistency, and confidentiality
• Contribute to HR process improvement initiatives aimed at enhancing the efficiency of HR operations
• Maintain HR compliance documentation, supporting audits and reporting requirements
• Respond to employee inquiries regarding HR policies, benefits, and onboarding status
• Support data migrations, imports, and system integrations, and reconcile discrepancies between systems

Requirements:

• Professional working fluency in English is required
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent experience
• 2–4 years of experience in HR, people operations, or a related field, with a focus on HR operations
• Strong organizational, analytical, and problem-solving skillsHigh level of detail orientation, with the ability to catch inconsistencies and maintain accuracy across large volumes of data
• Excellent communication and interpersonal skills, with strong written English for new hire and internal correspondence
• Proficiency with HR systems and tools (e.g., HiBob, ADP, or similar)
• Comfort working independently with large volumes of data across time zones
• Solid Excel/Google Sheets skills (lookups, pivot tables, data cleaning)

The annual base salary range for this role represents PayNearMe's good-faith estimate of the base salary it reasonably expects to offer for this position at the time of hire. Actual compensation may vary based on factors including the candidate's experience, qualifications, skills, and work location. PayNearMe may offer compensation outside of this range in certain circumstances. This position will remain posted until filled.

Annual Salary Range

$18 — $24 USD

Why Join Us?:

• Competitive salary and benefits with growth-company options grant
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

Candidate information will be treated in accordance with our job applicant privacy notice found at: https://home.paynearme.com/ccpa-privacy-notice-jobs-employees/