Human Resources Manager – Healthcare/Behavioral Health

City of Lincoln; Phoenix (AZ); On-site; USD 65,000 - 80,000; Full time

Job summary

iCare Health Services, LLC is seeking an experienced HR Manager - Healthcare/Behavioral Health to lead day-to-day HR operations across our healthcare programs. The role requires managing recruitment, onboarding, employee relations, compliance, payroll coordination, and policy development in a regulated environment.

The ideal candidate will have 3–5 years of HR leadership in behavioral health or regulated healthcare, strong documentation skills, and the ability to partner with clinical leadership

Qualifications

• Bachelor’s degree in related field.
• 3–5 years of progressive HR experience, preferably with HR management or HR generalist responsibilities.
• Experience in healthcare/behavioral health HR preferred.
• Strong written communication and documentation skills.

Responsibilities

• Oversee HR operations and ensure policy compliance.
• Lead recruitment, onboarding, and workforce planning.
• Guide employee relations and performance management.
• Administer payroll coordination and benefits.
• Provide HR leadership to executives and program managers.

Skills

HR management

Recruitment

Onboarding

Employee relations

Performance management

Policy development

Education

Bachelor’s degree in HR/Business

Master’s degree preferred

SHRM-CP/SCP/PHR/SPHR certification preferred

Tools

HRIS systems

Microsoft Office

Payroll software

Job description

• Location 10851 North Black Canyon Highway,Ste 700,Phoenix, AZ, 85029,United States
• Base Pay $65,000.00 - $80,000.00 / Year
• Employee Type Full Time Exempt
• Required Degree 4 Year Degree
• Travel 5%
• Manage Others Yes

Contact information

Description

Position Summary

iCare Health Services, LLC is seeking an experienced, organized, and hands-on Human Resources Manager - Healthcare/Behavioral Health to lead day-to-day HR operations across our growing healthcare and human-services organization.

The HR Manager will oversee recruitment, onboarding, employee relations, personnel files, credential and training compliance, performance management, benefits administration, payroll coordination, investigations, corrective actions, and separation processes. This position works closely with executive leadership, administrators, clinical leadership, program managers, and supervisors to ensure iCare maintains a qualified, compliant, professional, and well-supported workforce.

The ideal candidate has strong HR management experience in behavioral health, healthcare, outpatient clinical services, crisis services, DDD/HCBS, group homes, or another highly regulated healthcare/human-services environment.

Essential Duties and Responsibilities

Human Resources Operations & Compliance

• Manage daily HR operations across iCare programs and locations.
• Maintain complete, accurate, confidential, and audit-ready personnel records.
• Develop, implement, review, and enforce HR policies, procedures, job descriptions, forms, and workflows.
• Monitor compliance with applicable federal and Arizona employment requirements and organizational policies.
• Maintain HR compliance calendars and track required employment-related deadlines.
• Partner with leadership to identify HR risks and implement corrective measures.
• Assist with internal and external HR-related audits, surveys, investigations, and regulatory requests.

Recruitment, Hiring & Workforce Planning

• Manage the full recruitment cycle, including job postings, applicant screening, interviews, reference checks, offers, and onboarding.
• Recruit for clinical, nursing, behavioral health, direct-care, administrative, and leadership positions.
• Work with department leaders to identify staffing needs and reduce vacancies.
• Maintain standardized hiring and onboarding processes.
• Ensure candidates meet position-specific education, experience, licensing, certification, and background requirements before placement.
• Track open positions, time-to-fill, turnover, retention, and other workforce metrics.
• Coordinate HR-side verification and tracking of required licenses, certifications, credentials, fingerprint clearance cards, CPR/First Aid, required training, and other employment qualifications.
• Maintain expiration trackers and provide advance notification to employees and supervisors.
• Ensure employees are not scheduled or assigned duties when required employment qualifications have expired or are otherwise deficient, consistent with organizational policy.
• Coordinate with Compliance, Credentialing, Clinical Leadership, and program leadership when requirements overlap.
• Conduct routine personnel-file audits and implement corrective action for deficiencies.

Employee Relations & Performance Management

• Serve as a primary HR resource for employees, supervisors, and managers.
• Provide guidance regarding attendance, workplace conduct, performance, communication, and employee-relations matters.
• Conduct fair, timely, and well-documented workplace investigations.
• Prepare and review coaching documents, performance improvement plans, written warnings, corrective actions, and termination documentation.
• Support managers with employee performance evaluations and accountability.
• Promote consistent application of company policies across departments and locations.
• Help address workplace conflicts professionally and appropriately.
• Escalate significant employment, compliance, safety, retaliation, discrimination, harassment, or legal-risk concerns to executive leadership as appropriate.

Onboarding & Offboarding

• Coordinate new-hire orientation and completion of employment documentation.
• Ensure employees receive applicable policies, job descriptions, training requirements, and workplace expectations.
• Coordinate employee transfers, promotions, compensation changes, status changes, and position changes.
• Manage voluntary and involuntary separation processes.
• Coordinate exit documentation, final administrative requirements, return of company property, and system-access termination with appropriate departments.

Payroll, Benefits & HR Administration

• Coordinate employee status, compensation, timekeeping, leave, deductions, and other HR information with payroll and finance.
• Review HR-related payroll changes for accuracy and appropriate authorization.
• Assist employees with benefits enrollment and benefit-related questions.
• Coordinate with benefit brokers and vendors as appropriate.
• Maintain appropriate records regarding employee leave and workplace accommodations.
• Monitor attendance patterns, overtime concerns, and timekeeping compliance in partnership with supervisors and payroll.

Leadership & Organizational Development

• Provide HR guidance to executive leadership and department managers.
• Identify workforce trends and recommend retention and employee-engagement strategies.
• Support organizational restructuring, succession planning, compensation review, and workforce expansion.
• Develop HR dashboards and provide regular reports on vacancies, turnover, employee relations, training compliance, credential expirations, attendance, and other key HR indicators.
• Help establish a professional culture emphasizing accountability, patient/member safety, respect, teamwork, confidentiality, and quality service.

This is a leadership-level HR position supporting iCare Health Services' healthcare and human-services operations. The position may require travel between iCare locations, participation in leadership meetings, interaction with employees across multiple programs and shifts, and availability to address time-sensitive employee-relations matters.

What We Are Looking For

We are particularly interested in an HR professional who is hands-on rather than purely administrative - someone comfortable recruiting employees one day, conducting a personnel-file audit the next, advising a supervisor on a performance issue, completing an investigation, and then presenting workforce metrics to leadership.

Experience managing HR in a fast-paced, growing behavioral healthcare organization will be especially valuable.

iCare Health Services, LLC is committed to providing equal employment opportunities in accordance with applicable law. Employment decisions are based on legitimate business and job-related considerations without unlawful discrimination.

Requirements

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, Organizational Leadership, or a related field.
• Minimum 3-5 years of progressive Human Resources experience, preferably with HR management or HR generalist responsibilities.
• Prior HR experience in healthcare, behavioral health, mental health, substance-use treatment, DDD/HCBS, residential services, home care, group homes, or another regulated human-services environment strongly preferred.
• Demonstrated experience with recruitment, onboarding, employee relations, investigations, performance management, corrective action, personnel-file management, and employee separations.
• Working knowledge of employment practices and HR compliance.
• Strong written documentation and professional communication skills.
• Ability to manage sensitive and confidential information with appropriate discretion.
• Strong organizational skills and ability to manage multiple locations, deadlines, and competing priorities.
• Proficiency with Microsoft Office and HR/payroll or workforce-management systems.

Preferred Qualifications

• Master’s degree in Human Resources, Business, Healthcare Administration, Organizational Leadership, or related discipline.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Experience supporting a multi-site healthcare organization.
• Experience with behavioral health and/or DDD provider operations.
• Experience preparing personnel files for regulatory, payer, licensing, accreditation, or internal audits.
• Knowledge of employee credential/training tracking and healthcare workforce compliance.
• Experience supporting organizations with both clinical and direct-care workforces.
• Experience developing HR policies, SOPs, forms, tracking systems, and performance-management processes.

Knowledge, Skills & Abilities

The successful candidate should demonstrate sound judgment, professionalism, attention to detail, and the ability to balance employee support with organizational accountability. The position requires excellent interpersonal and conflict-resolution skills, strong documentation practices, comfort handling difficult employee conversations, and the ability to work collaboratively with clinical and operational leadership.

The HR Manager must also be able to distinguishHR responsibilities from clinical credentialing, compliance, payroll, and operational management responsibilities while coordinating effectively across those functions.