Human Resources Manager

ACT 2 Services, Inc.; South San Francisco (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

ACT 2 Services, Inc. is seeking an hands-on Human Resources Manager to support a safety-conscious, service-oriented workforce across locations.

This in-person role is based in South San Francisco, CA, offering a salary range of $115,000 to $125,000 per year and a comprehensive benefits package. You will partner with leadership to execute HR priorities, advise on workplace concerns, and conduct investigations with thorough documentation.

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field
• At least five years of progressively responsible HR experience, with two years in management
• Strong knowledge of California employment practices and multi-state HR exposure
• SHRM/PHR certification preferred

Responsibilities

• Lead HR initiatives across recruitment, retention, engagement, and development
• Oversee full-cycle talent acquisition and onboarding processes
• Administer performance management, coaching, and development programs
• Ensure wage-and-hour compliance and wage/pay transparency
• Maintain confidential HR records and reports

Skills

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Problem-solving

Integrity confidentiality

MS Office proficiency

HRIS systems knowledge

Employment law knowledge

Investigations

Education

Bachelor's degree in HR/Business

Tools

HRIS

Microsoft Office

Job description

ACT 2 Services, Inc. offers a hands-on HR role supporting an engaged, accountable, safe, and service-oriented workforce across company locations. This full-time in-person position is based in South San Francisco, CA and includes a competitive salary range of $115,000 to $125,000 per year (depending on experience), plus a benefits package designed to support you and your family.

What you’ll work on

As a Human Resources Manager, you will partner with leadership and operational managers to execute HR and talent priorities aligned to current and future workforce needs. You will advise managers and employees on a wide range of workplace concerns, including performance, attendance, conduct, conflict resolution, discipline, reasonable accommodations, and terminations. The role also includes conducting prompt, thorough, impartial, and well-documented workplace investigations and recommending appropriate corrective action.

Responsibilities

• Partner with leadership to execute the organization’s HR and talent strategy, including recruiting, retention, employee engagement, organizational development, and succession planning.
• Manage full-cycle talent acquisition, including workforce planning, job descriptions, recruiting, interviewing, selection, offers, background-check processes, and hiring.
• Collaborate with departmental managers to define skills and competencies for openings across hourly, operational, managerial, exempt, and professional roles.
• Develop learning and development initiatives that support internal employee growth.
• Administer performance management, including goal setting, reviews, coaching, performance improvement plans, succession planning, and development.
• Train and coach managers on interviewing, onboarding, performance management, documentation, discipline, terminations, harassment prevention, and wage-and-hour compliance.
• Oversee onboarding and offboarding, including offer letters, eligibility documentation, orientation, policy acknowledgments, system access coordination, exit interviews, and final pay coordination.
• Administer leaves of absence and the interactive accommodation process in line with applicable federal, state, and local requirements.
• Oversee benefits administration, including enrollment, employee communications, vendor relationships, annual renewals, open enrollment, and issue resolution.
• Partner with Accounting to support accurate and timely payroll processing, including reviews of employee changes and applicable deductions and final pay.
• Support compensation planning and internal pay-equity reviews, including job classification and pay-range development.
• Coordinate workers’ compensation claims, return-to-work programs, occupational-injury documentation, and communication with key stakeholders.
• Support workplace safety by partnering with Operations and Safety leadership to reduce injuries and claims.
• Manage HR relationships with temporary staffing and contingent workforce providers, including onboarding requirements, performance concerns, assignment terminations, and related compliance documentation.
• Maintain accurate and confidential records for personnel, medical, payroll, training, and compliance according to applicable requirements and company retention practices.
• Serve as the primary HRIS administrator, ensuring employee information, workflows, permissions, reports, and records are accurate and current.
• Develop and report HR metrics including headcount, turnover, retention, recruiting activity, time to fill, overtime, absenteeism, workplace injuries, workers’ compensation claims, and training completion.
• Create and support employee engagement and retention initiatives, along with clear HR policies and employee communications.
• Ensure compliance with employment requirements including wage-and-hour practices, meal and rest periods, leaves of absence, reasonable accommodations, classification, required training, personnel records, and employment notices.
• Monitor requirements in states where the company operates and coordinate with outside employment counsel when appropriate.
• Recruit, interview, hire, train, and develop staff; oversee daily HR workflow, set priorities, and establish service standards and controls.
• Provide constructive and timely performance feedback to ensure managers complete annual evaluations, and make recommendations on staffing, performance, discipline, and termination in accordance with policy and law.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills with strong attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with, or ability to quickly learn, HRIS and talent management systems.
• Demonstrated ability to conduct sensitive workplace investigations, exercise sound judgment, and prepare clear, defensible documentation.
• Ability to interpret HR data, identify trends, and recommend practical actions for leadership.
• Ability to work effectively in both office and warehouse environments and build credibility with employees and managers at all levels.

Education and experience: Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred); equivalent relevant experience will be considered. At least five years of progressively responsible HR experience, including at least two years in an HR management or senior HR generalist role (strongly preferred). Demonstrated experience required in employee relations, workplace investigations, leaves and accommodations, wage-and-hour compliance, performance management, and terminations. Strong working knowledge of California employment practices required; multi-state HR experience strongly preferred. Experience supporting logistics, transportation, warehousing, distribution, manufacturing, or another hourly-workforce environment strongly preferred. SHRM-CP, SHRM-SCP, PHR, SPHR, or PHRCA certification preferred.

Location, travel, and work arrangement

• Location: South San Francisco, CA (in office 5 days/week), in person
• Travel: 10% to various locations on the West Coast and in Texas
• Job type: Full-time
• Classification: Exempt

Physical requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must regularly access and navigate office and warehouse environments and travel between company locations as needed

Equal Employment Opportunity: ACT 2 Services, Inc. is an equal opportunity employer and makes employment decisions without regard to any characteristic protected by applicable federal, state, or local law. This description outlines general duties and may be modified to meet business needs, consistent with applicable law.