Human Resources Manager

Delaware North at Bridgestone Arena; Nashville (TN); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Annual bonus

Paid vacation

Parental leave

Tuition reimbursement

Friends & family discounts

Job summary

Delaware North Sportservice in Nashville, TN, is hiring a Human Resources Manager to lead onboarding, training, compliance, and employee relations for Bridgestone Arena. You will partner with local teams and the enterprise HR group to drive a high-performing HR function.

The role requires a minimum of three years in HR Generalist roles, with two years in a managerial capacity, ideally within hospitality or large-scale retail environments.

Qualifications

• Minimum of three years of HR Generalist experience, including at least two years in an HR Manager role.
• Experience in hospitality, food & beverage, or large-scale retail environments preferred.
• Bachelor’s degree in HR or related field; PHR or SPHR certification is a plus.

Responsibilities

• Partner with Talent Acquisition and HR Operations to attract, hire, and onboard new team members.
• Handle employee relations matters, including investigations and resolution of complaints.
• Bridge between local and enterprise HR teams; promote consistent best practices.
• Develop and deliver training for new and existing team members.
• Ensure compliance with federal and state employment regulations and company policies.

Skills

HR Generalist experience

Interpersonal skills

Analytical abilities

Problem solving

Education

Bachelor’s degree in HR or related field

PHR/SPHR certification a plus

Tools

HRIS (iCIMS/Workday)

Job description

The opportunity

Delaware North Sportservice is searching for a Human Resources Manager to join our HR team at Bridgestone Arena in Nashville, Tennessee. As an HR Manager, you will oversee team member onboarding, training, compliance, and employee relations, and serve as an important partner for your local teams and the enterprise HR team.

If you are passionate about hospitality and looking for complex, stimulating work leading high-performing teams,

Pay

Minimum – Anticipated Maximum Base Salary: $68,300 – $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members
• Handle employee relations matters, including conducting investigations and complaint resolution
• Be a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location
• Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth
• Ensure compliance with federal and state employment regulations, as well as company policies and procedures

More about you

• Minimum of three years of Human Resources Generalist experience, including at least two years in an HR Manager role; experience in hospitality, food and beverage, or large-scale retail environments strongly preferred
• Previous experience using iCIMS, Workday, or similar HRIS system
• Bachelor's degree in human resources management or related field preferred; PHR or SPHR certification is a plus
• Strong interpersonal and communication skills
• Independent problem-solving and analytical abilities
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during peak event periods.

Physical requirements

• Ability to perform duties across the arena, including prolonged periods of walking, standing, and navigating event spaces.

Shift details

• Days
• Evenings
• Weekends

Source: Hospitality Online