Human Resources Manager

Delaware North at Little Caesars Arena; Detroit (MI); On-site; USD 3,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North Sportservice at Little Caesars Arena in Detroit, Michigan, seeks a Human Resources Manager to lead onboarding, training, compliance, and employee relations, partnering with local and enterprise HR teams to support a high-volume hospitality operation.

The role requires at least three years in HR Generalist, with two in a managerial capacity, experience in hospitality or retail, and proficiency with HRIS systems like iCIMS or Workday; flexibility to work evenings, weekends, and peak

Qualifications

• Minimum of three years HR Generalist experience; at least two years in an HR Manager role.
• Hospitality, food & beverage, or large-scale retail experience preferred.
• Experience with HRIS systems (iCIMS/Workday) desired.
• Bachelor’s degree in HR or related field preferred; professional certifications a plus.

Responsibilities

• Partner with Talent Acquisition and HR Operations to attract, hire, and onboard new team members.
• Bridge between local and wider HR teams; share knowledge and best practices for the location.
• Develop and deliver training to new and existing team members on policies, procedures, and growth opportunities.
• Handle employee relations matters, including investigations and complaint resolutions.
• Ensure compliance with federal and state employment regulations and company policies.

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical abilities

Education

Bachelor's degree in HR or related field

PHR or SPHR certification

Tools

HRIS (iCIMS/Workday)

Job description

The opportunity

Delaware North Sportservice is searching for a Human Resources Manager to join our HR team at Little Caesars Arena in Detroit, Michigan. As an HR Manager, you will oversee team member onboarding, training, compliance, and employee relations, and serve as an important partner to your local and enterprise HR teams.

Pay

Minimum – Anticipated Maximum Base Salary: $73,400 – $99,100 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner with the Talent Acquisition and HR Operations teams to attract, hire, and onboard new team members
• Be a bridge between your local and wider HR team; advocate for consistent best practices and share knowledge unique to your location
• Develop and deliver training to new and existing team members, ensuring they have a thorough understanding of their job functions, policies, procedures, and opportunities for growth
• Handle employee relations matters, including conducting investigations and complaint resolution
• Ensure compliance with federal and state employment regulations, as well as company policies and procedures

More about you

• Minimum of three years of Human Resources Generalist experience, including at least two years in an HR Manager role; experience in hospitality, food and beverage, or large-scale retail environments strongly preferred
• Previous experience using iCIMS, Workday, or similar HRIS system
• Bachelor’s degree in human resources management or related field preferred; PHR or SPHR certification is a plus
• Union experience a plus
• Strong interpersonal and communication skills
• Independent problem-solving and analytical abilities
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours during peak event periods.

Physical requirements

• Ability to perform duties across the arena, including prolonged periods of walking, standing, and navigating event spaces.

Shift details

• Days
• Evenings
• Holidays
• M-F
• Evenings as needed
• Events