Human Resources Manager

CU*Answers; Grand Rapids (MI); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

CU*Answers in Grand Rapids, MI is seeking an HR Manager to lead benefits administration, payroll processing, employee and management support, training, and compliance across our network. You will work closely with the VP of HR to design, implement, and promote programs that align with company goals and regulatory requirements.

The role requires independent judgment, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Four-year degree in business-related field (HR preferred) or equivalent experience.
• MS Office proficiency with strong communication skills.
• Experience with HRIS, payroll, and applicant tracking systems.
• Ability to manage multiple priorities and meet deadlines.
• Strong knowledge of HR compliance and labor laws.

Responsabilités

• Manage benefits, payroll, training, and employee relations initiatives.
• Collaborate with VP/HR to implement programs across CU*Answers network.
• Develop educational materials and ensure regulatory compliance.
• Oversee Open Enrollment and HR policy documentation.
• Provide reporting and HRIS maintenance for the team.

Connaissances

HRIS proficiency

Payroll oversight

Communication skills

Problem solving

Organizational skills

Formation

Bachelor's degree in Human Resources or related field

Outils

Microsoft Office

HRIS systems

Payroll platforms

Applicant tracking systems

Description du poste

Description

POSITION SUMMARY

The HR Manager is responsible for driving the daily initiatives associated with benefits, payroll, employee and management support, training and education, and compliance at CU*Answers and with our network partners. This individual will work closely with the VP of HR to build, maintain, promote, and administer the programs. The HR Manager will collaborate with managers and employees to ensure programs are effectively implemented and capitalized on by all individuals within the network.

The ability to apply independent judgment is critical in managing complex tasks and making decisions that directly impact the organization's success. This includes assessing situations, analyzing available information, and evaluating potential risks and benefits to determine the best course of action. The individual in this role is expected to make well-informed decisions without constant supervision, addressing challenges with confidence and ensuring alignment with organizational goals and values. This function involves balancing competing priorities, managing ambiguity, and handling urgent or sensitive matters with discretion.

ESSENTIAL Job Functions

Management Duties

1. Assist the VP of Human Resources with the day-to-day team operations for corresponding departments to ensure overall performance meets company objectives including but not limited to coaching, mentoring, developing, hiring, firing, disciplining, motivating, performance reviews, training, goal setting, payroll processing, staff budgeting, and other HR administrative tasks.

1. Partner with the VP of Human Resources on strategic planning, budgeting, project execution, and personnel development initiatives.

Benefits

1. Coordinate all benefit administration including health, dental, life, workers’ compensation, disability, reimbursement accounts, and COBRA.

2. Facilitate communication with all vendors, the VP of HR, and CFO to ensure proper plan design and implementation of benefit plans.

3. Develop and maintain educational materials on HR practices, including FMLA, Workers' Compensation, Benefits, etc.

4. Promote benefit programs through venues like New Employee Orientation, REACH courses, marketing communications, and more.

5. Ensure staff awareness of available benefit opportunities and provide resources for utilization.

6. Maintain system documentation related to benefit programs.

7. Collaborate with HR team members to ensure understanding of benefit programs and procedures.

8. Oversee and coordinate Open Enrollment periods for employees.

Payroll

1. Oversee the HR-related functions that support accurate and timely payroll processing, ensuring employee information, timekeeping, paid time off, and leave records are properly maintained and communicated.

2. Ensure managers and employees comply with established timekeeping, payroll submission, and approval procedures.

3. Provide oversight of HR processes related to employee compensation changes, benefit deductions, leave payments, and payroll adjustments to ensure accuracy and compliance with company policies.

4. Collaborate with Payroll and Accounting to identify and resolve discrepancies, improve processes, and maintain effective communication and appropriate separation of duties.

5. Develop, maintain, and improve HR-related payroll procedures and internal controls to support operational efficiency, accuracy, and compliance.

6. Serve as an escalation resource for management and employees regarding complex timekeeping, paid time off, leave, and other HR-related payroll matters.

Compliance

1. Ensure compliance with FMLA and Disability Leaves, including employee and manager education, process development, and maintenance.

2. Coordinate and ensure compliance with all HR-required documentation.

3. Maintain HR RIM program in line with legal requirements.

4. Work with VP of HR to track government updates and policies, researching new mandates, creating educational materials, and conducting training.

5. Assist Accounting and Internal Audit team with audit requests.

6. Assist payroll to ensure full compliance with weekly payroll runs.

Employee Education Programs

1. Develop and implement employee education initiatives, including building new educational programs, facilitating and coordinating training, and monitoring/reporting participation and progress.

2. Build marketable client-facing programs based on internal program frameworks.

3. Research, develop, and continuously improve opportunities through program development and internal/external resources.

4. Coordinate training schedules, trainers, facility setup, and miscellaneous contact details for education and succession programs.

Employee and Management Support

1. Serve as a resource for staff and management.

2. Answer questions on HR-related matters, including benefits, payroll, policies, job openings, compliance, leave of absences, and more.

3. Research and provide solutions to employees and managers for challenging questions or projects.

4. Work with VP of HR on various team projects, including ERO, Handbook updates, Job Description reviews, system implementations, and more.

5. Provide reporting and HRIS maintenance for HR team, managers, and employees.

General Duties

1. Exercise extensive independent judgment to assess complex situations, analyze information, and make decisions that align with organizational goals.

2. Manage multiple priorities effectively, demonstrating discretion and sound decision-making across all responsibilities.

3. Perform additional duties as assigned to support organizational goals and evolving business needs.

Requirements

1. Four-year degree in business-related field (Human Resources preferred) or equivalent work experience required. Equivalent experience would be at least 2-3 years of working experience in human resources or recruiting.

2. Proficient in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

3. Excellent ability to effectively handle multiple priorities and meet deadlines.

4. Excellent ability to prioritize work and determine critical tasks.

5. Experience with HRIS systems, payroll platforms, and applicant tracking systems required.

6. Ability to take initiative and provides timely and appropriate follow-up regarding areas of responsibility and meet commitments.

7. Knowledge of current labor laws.

8. Strong problem-solving and presentation skills.

9. Strong attention to detail and accuracy.

10. Ability to build positive working relationships and strong influencing skills.

11. Conflict resolution skills to resolve issues.

12. Must possess business acumen to ensure actions and expenses are aligned with business goals.

13. Ability to work in fast-paced, ever-changing work environment.

14. Ability to work as individual and/or as member of team.

15. Excellent verbal and written communication skills.

16. Ability to deal with external clients as well as internal staff.

17. Excellent attention to detail and accuracy.

18. Ability to use discretion when dealing with sensitive or confidential data.

19. Ability to work effectively with other CU*Answers teams.

20. Ability to operate telephone, photocopier, fax machines and PC workstation.

21. Regular and predictable attendance.

22. Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.

23. Ability to travel by auto or plane to multiple locations throughout the United States including but not limited to client sites, other building locations, general errands, etc. This travel could be multiple times per day, once daily, weekly, monthly, or annually.

24. Possess a valid driver’s license with an insurable driving record.