We are seeking an HR Manager to serve as the dedicated business partner to our multifamily portfolio currently consisting of 20 properties. This is a field-facing role focused on employee relations, manager coaching, training, engagement, retention, and talent acquisition across a dispersed, primarily hourly workforce. This role is accountable for reviewing each payroll cycle and serving as the designated backup capable of independently processing multi-state payroll when needed.
The ideal candidate brings sound judgment, empathy, and credibility with both property teams and senior leaders, along with a strong understanding of multifamily operations.
Responsibilities
Employee Relations
- Serve as the primary HR partner for performance concerns, disciplinary action, workplace complaints, conflict, and policy violations.
- Lead investigations from intake through findings, recommendations, documentation, and closure.
- Advise on corrective action, performance improvement plans, terminations, staffing, compensation, and organizational changes.
- Coach regional and property leaders through difficult conversations and day-to-day people management.
- Identify recurring employee relations issues and manager capability gaps across the portfolio.
- Maintain a regular field presence to build relationships and understand property-level challenges.
Training, Engagement & Retention
- Design and deliver practical training for multifamily leaders and employees, including manager fundamentals, performance management, interviewing, conflict resolution, and respectful workplace conduct.
- Build onboarding and first-90-day programs for property-level leaders.
- Develop career paths and identify high-potential employees for advancement.
- Use engagement surveys, stay interviews, exit interviews, and turnover data to identify retention priorities and drive action plans.
- Lead recognition, communication, and culture initiatives that effectively reach on-site teams.
Talent Acquisition
- Partner with hiring managers on job scope, hiring strategy, candidate assessment, compensation, and offers.
- Interview and advise on the selection of community managers, assistant managers, and maintenance leaders.
- Improve time-to-fill and quality of hire in difficult roles and markets while building bench strength for future needs.
- Partner with the HR Coordinator on postings, scheduling, sourcing support, and candidate communication.
Payroll Oversight & Continuity
- Review and approve each semi-monthly payroll cycle, including registers, variances, off-cycle payments, and final wages.
- Serve as the designated backup capable of independently processing multi-state payroll from review through submission, funding, reconciliation, and reporting.
- Process at least one payroll cycle each quarter to maintain current backup capability.
- Maintain working knowledge of Rippling Payroll and Time & Attendance configuration and exception handling.
- Partner with the Senior HR Generalist to maintain payroll procedures, controls, and continuity documentation.
- Address wage-and-hour risks identified through payroll review, including overtime, meal-period exceptions, off-the-clock work, misclassification, and final-pay timing.
Policy & Compliance Partnership
- Promote consistent application of HR policies across all properties and operating markets.
- Contribute to handbook and policy updates affecting property operations.
- Maintain working knowledge of federal and multi-state employment law and elevate significant legal risks.
- Partner with the Senior HR Generalist on leaves, accommodations, workers’ compensation, compliance, and recordkeeping matters requiring employee relations judgment.
Qualifications
- Six or more years of progressive HR experience with significant employee relations and investigation ownership.
- Direct HR experience within multifamily property management required.
- Demonstrated success coaching frontline and mid-level managers.
- Experience designing and facilitating employee and manager training preferred.
- Hands-on experience independently processing multi-state payroll for hourly and salaried employees; Rippling experience preferred.
- Strong knowledge of federal and multi-state employment law, including FLSA, FMLA, ADA, Title VII, wage-and-hour, leave, and harassment-prevention requirements.
- Sound judgment, discretion, and composure in sensitive or high-stakes situations.
- Ability to work autonomously across a dispersed portfolio and travel approximately 20%.
- Bachelor’s degree or equivalent experience; PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.
Location: Garland, TX - onsite with approximately 25% travel
Job Type: Regular, Full-Time
Compensation Range: $135,000-$160,000
Reports To: Chief People Officer