Human Resources Manager

The Indigo Road Hospitality Group; Charleston (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay & Benefits after 90 d

Health Insurance

401K with 50% match

Housing loan program

Employee discounts at 15 concepts

4 weeks PTO for parental leave

Job summary

The Indigo Road Hospitality Group in Charleston seeks an experienced Human Resources Manager to oversee HR operations across our growing portfolio of restaurants and hotels. The role requires superb organization, attention to detail, and the ability to manage both daily tasks and urgent needs with effective communication.

You will partner with leaders across Restaurant and Lodging divisions to advise on policies, recruitment, benefits, and onboarding, while ensuring compliance.

Qualifications

• Must have at least 3-5 years of experience in a human resources generalist role within the hospitality industry.
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Responsibilities

• Maintain consistent interaction with managers and staff to monitor HR issues and investigations.
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• Assist in employee questions, concerns and investigations.
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• Act as a strategic business partner with Restaurant and Lodging leaders on employment policies, procedures, and recruitment needs.
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• Assist with New Manager Orientation and training to communicate HR standards.
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• Coordinate recruitment by writing management offer letters and onboarding.
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• Track background checks and report results within 3 days.
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• Maintain updated employee handbook and HR policies.
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• Oversee benefits and payroll and annual open enrollment.
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• Conduct regional wage surveys when needed.
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• Maintain HR records in Paylocity.
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• Track OSHA Training and TIPS alcohol requirements.
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• Process unemployment claims and attend hearings as needed.
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• Manage 60-day new hire review process for hotel staff.
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• Participate in HR Department meetings and training initiatives.
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• Maintain compliance with employment laws and regulations.

Skills

HR Generalist

Hospitality Industry

Communication Skills

Integrity & Confidentiality

Paylocity

Education

Bachelor's degree

Tools

Paylocity

Job description

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

A successful Human Resources Manager, is exceptionally organized and detail oriented, with the ability to tackle both the small details and bigger picture items. You will complete multiple tasks daily, assist in HR investigations, and handle last minute needs often; all while communicating well with all audience levels.

At the heart of it, you’re in HR for your love of people and wanting to ensure they have a great place to work. You also thrive under the pressure of working in the hospitality industry, knowing that no day is ever the same, which is what makes it exciting and never boring!

What we will ask of you:

• Keep a consistent pulse on emerging HR issues by maintaining consistent interaction with managers and staff members.
• Assist in internal employee questions, concerns and investigations.
• Act as a strategic business partner with all leadership roles in the Restaurant Division and Lodging Division, assisting on coaching and counseling issues such as employment policies, procedures, and recruitment needs.
• Assist in New Manager Orientation training programs helping to train and communicate all HR standards with new hotel and restaurant leaders.
• Assist the team in recruitment by writing all management offer letters.
• Assist with restaurant and hotel openings, new hire orientations and new hire onboardings.
• Track all new hire background checks and report results within 3 days.
• Assist in maintaining an updated employee handbook and assist in the creation of or editing HR Policies.
• Assist in overseeing benefits and payroll and the annual open enrollment process.
• Conduct regional wage surveys when needed.
• Retain historical HR records by filing and keeping past and current records in Paylocity.
• Assist in tracking the Food Manager Serve Safe requirements and TIPS alcohol requirements.
• Process and track all workers’ compensation claims for restaurant and hotel employees.
• Process all unemployment claims for restaurant and hotel employees and attend all unemployment hearings as needed. Prepare documents and all paperwork required for the claims process.
• Manage and track employee 60-day new hire review process for hotel employees.
• Participate in weekly HR Department meeting.
• Work with the Training Director to build OSHA Training, leadership training and other relevant HR training as needed.
• Maintain compliance with federal, state and local employment laws and regulations.

Requirements for Success:

• Must have at least 3-5 years of experience in a human resources generalist role, within the hospitality industry.
• Must have Food & Beverage experience.
• Must be able to work in a fast paced, growing company culture environment.
• Must be able to act with integrity, professionalism, and confidentiality at all times.
• Must work well in stressful high-pressure situations, make decisions, and maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems, as necessary.
• Must be effective at listening, understanding, and resolving the concerns and issues raised by co-workers.
• Flexible to work nights and weekends when necessary.
• Ability to travel 60% of the time.
• Excellent communication skills, both written and verbal, required.
• Experience with Paylocity a plus.
• A bachelor’s degree is required.
• Familiarity with multi state employment law.
• Familiarity with Organizational Development and Talent Management practices and trends.

Benefits

• Competitive Pay: Competitive base pay, health benefits, and PTO benefits after 90 days [for full-time employee's].
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.