Human Resources, Learning Program Associate

JPMorganChase; Jersey City (NJ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Learning Program Associate within Human Resources to influence positive change across Corporate Functions and Talent globally. You will apply sound judgment, coordinate across functions, and use approved AI tools to accelerate execution while ensuring audit-readiness and compliance.

The role involves managing CPE submissions, budget tracking, and live program operations, with partner collaboration across VPs, facilities, and instructional design teams.

Qualifications

• Bachelor's degree with minimum of 3 years of experience in Learning or program management.
• Strong project management skills; able to manage multiple projects concurrently; excellent attention to detail and urgency in delivering accurate work on time.
• Demonstrated AI proficiency, including applying approved AI tools to improve productivity and quality of work, and willingness to learn and adopt new AI-enabled workflows.
• Ability to manage direction from multiple VPs, organizing, prioritizing, and escalating conflicts in a timely manner.
• Strong verbal and written communication skills; proven track record of building positive working relationships.
• Self-starter who is enthusiastic, self-motivated, and effective under pressure, able to independently research and network firmwide, and take accountability.

Responsibilities

• Administer learning records and rosters in the LMS and submit administrative requests into a Portfolio Management tool.
• Own the Continuing Professional Education (CPE) submission process end-to-end and qualify courses for credit.
• Own the team's budget tracker, record invoices and spend, escalate budget risks.
• Maintain course inventory across Finance, Internal Audit and HR, ensuring standards and audit readiness.
• Manage end-to-end operational responsibilities behind live Capstone and other programs, coordinating with stakeholders.
• Coordinate scheduling, participant logistics, materials, vendors, and milestones with VPs.
• Coordinate with Conference Center and AV teams to reserve classrooms and arrange logistics.
• Refine training materials with instructional design teams and measure learning effectiveness for exec-level insights.
• Draft and manage training enrollment communications and resolve LMS tickets to completion.
• Maintain information repositories, compile training data for regulatory requests, and support AI-enabled dashboards.
• Apply approved AI tools to improve efficiency, quality, and scalability while ensuring accuracy and compliance.

Skills

Learning program management

Project management

AI proficiency

Cross-functional collaboration

Verbal and written communication

Accountability/self-motivation

Education

Bachelor's degree

Tools

LMS

SurveyMonkey

Job description

Job Description

Be part of a high performing team of solution-oriented learning partners and influence positive change across several Corporate Functions businesses and Talent globally.

Be part of a high performing team of solution-oriented learning partners and influence positive change across several Corporate Functions businesses and Talent globally.

As a Learning Program Associate within Human Resources, you will apply sound judgment, cross-functional coordination, and continuous quality control to drive program success, compliance posture, and audit-readiness. You will manage learning needs tied to key business drivers, including CPE eligibility, facilitator preparation and adjustments, and compliance-sensitive audience updates. You will use approved AI tools to accelerate execution at scale while owning the outcome and the accountability.

Job Responsibilities

• Administer learning records and rosters in the firm's Learning Management System (LMS) and submit administrative requests (course creation, digital content uploads, etc.) into a Portfolio Management tool.
• Own the Continuing Professional Education (CPE) submission process end-to-end, gathering and submitting required data and forms to the firm's CPE Credit team to qualify courses and award credit.
• Own the team's budget tracker, recording invoices and spend on a timely basis while escalating budget-related risks to management.
• Perform upkeep across Finance, Internal Audit and HR courses—including audience/assignment updates, link/asset maintenance, evergreen activities, and tracking—serving as accountable owner to keep the full course inventory current, standards-compliant, and audit-ready month over month.
• Manage the end-to-end operational responsibilities behind the live GF&BM Capstone program, Auditor-in-Charge Training, and other programs, serving as the point of contact for all stakeholders to ensure each program runs seamlessly.
• Partner with team VPs to execute scheduling, participant coordination, logistics, materials management, vendor/facilitator coordination, and milestone tracking.
• Partner with Conference Center, Audio/Visual, and Facilities personnel to reserve classrooms and arrange logistics per course requirements.
• Partner with team VPs and the firm's instructional design and development teams to refine training materials for maximum readability and learner absorption, and develop new ways to measure learning effectiveness—translating findings into executive-level presentations that drive changes in approach.
• Draft and manage training enrollment, reminder, and follow-up communications for targeted audiences; keep learners informed on training status and logistics; and resolve relevant LMS tickets through to completion.
• Administer the team's information repositories (landing pages, AI-discoverable knowledge articles); own special projects including compiling training data for regulatory requests and preparing executive summaries; and partner with business groups on training-hours reporting while advancing AI-enabled data-sharing dashboards.
• Apply approved AI tools to increase the efficiency, quality, and scalability of learning operations—streamlining repetitive work (drafting communications, summarizing feedback, organizing reporting data, maintaining records) while serving as the quality-control layer to validate every output for accuracy and compliance, and recommending process improvements that pair AI tooling with human oversight.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree with minimum of 3 years of experience in Learning or program management
• Strong project management skills; able to manage multiple projects concurrently; excellent attention to detail, with a demonstrated sense of urgency in delivering accurate work on time
• Demonstrated AI proficiency, including applying approved AI tools to improve productivity and quality of work, and willingness to learn and adopt new AI-enabled workflows
• Ability to manage direction from multiple VPs, organizing, prioritizing, and escalating conflicts in a timely manner
• Strong verbal and written communication skills; proven track record of building positive working relationships
• Self-starter who is enthusiastic, self-motivated, and effective under pressure, able to independently research and network with peers firmwide, and willing to take personal responsibility and accountability

Preferred Qualifications, Capabilities, And Skills

• Work experience within an HR function
• Experience administering courses in an Learning Management System (LMS), using survey software to build course feedback forms, and building/updating knowledge articles and other strategic sites
• Experience using SurveyMonkey

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals.

Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.