Senior Product Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, seeks a Senior Product Associate in Employee Experience for Agentic Performance Support to drive AI-powered coaching strategies that close gaps and deliver measurable value across the firm.

You will own the end-to-end product lifecycle—from ideation to delivery—and lead cross-functional teams while ensuring governance and ethical standards are met. The role requires strong product management experience with AI, deep collaboration across business and tech

Qualifications

• 3+ years of product management or project management experience, with a focus on technology or AI-driven products.
• Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI.
• Proven experience benchmarking, onboarding, and scaling new technologies in a large organization
• Demonstrated ability to write clear technical documentation and process guides
• Experience leading cross-functional teams and managing complex, multi-phase projects
• Excellent stakeholder management, communication, and presentation skills
• Familiarity with Agile methodologies and the product development lifecycle
• Bachelor’s degree in Computer Science, Engineering, Business, or related field

Responsibilities

• Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes
• Build and manage AI agents that generate learning content in multiple formats
• Benchmark and evaluate emerging AI technologies to identify opportunities for business impact
• Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling
• Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases
• Develop and maintain technical documentation, process flows, and user guides for AI solutions
• Lead cross-functional teams—including engineers, data scientists, and business partners—to deliver AI products on time and within scope
• Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards
• Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement
• Communicate product vision, strategy, and roadmaps to stakeholders at all levels
• Champion best practices in AI product management and project delivery

Skills

Product management

AI technologies

Cross-functional leadership

Agile methodologies

Technical documentation

Stakeholder management

Communication skills

Data-driven mindset

Education

Bachelor’s degree in Computer Science, Engineering, Business, or related field

Job description

• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US
• Job Schedule Full time

Job Description

As the Senior Product Associate in Employee Experience for Agentic Performance Support, you will promote the strategy and execution of AI-powered coaching solutions that elevate employee performance across the firm. Your expertise in product management and AI will be key to closing functional gaps and delivering measurable business value. If you are passionate about transforming the workplace with innovative technology, we want to hear from you!

The senior Product Associate – Agentic Performance Support, you will drive the strategy, benchmarking, implementation, and scaling of AI-powered coaching agents and solutions across the firm. You will own the end-to-end product lifecycle, from ideation and technical documentation to delivery and continuous improvement, ensuring our AI solutions close functional gaps and deliver measurable business value.

Job responsibilities

• Define and deliver AI agentic experiences for learning, mapped to segment-specific outcomes


• Build and manage AI agents that generate learning content in multiple formats


• Benchmark and evaluate emerging AI technologies to identify opportunities for business impact


• Own the end-to-end product lifecycle for AI solutions, from strategy and onboarding to implementation and scaling


• Collaborate with business and technology stakeholders to identify functional gaps and prioritize AI use cases


• Develop and maintain technical documentation, process flows, and user guides for AI solutions


• Lead cross-functional teams—including engineers, data scientists, and business partners—to deliver AI products on time and within scope


• Ensure all AI implementations adhere to firmwide governance, compliance, and ethical standards


• Track, analyze, and report on the performance and adoption of AI solutions, driving continuous improvement


• Communicate product vision, strategy, and roadmaps to stakeholders at all levels


• Champion best practices in AI product management and project delivery

Required qualifications, capabilities, and skills

• 3+ years of product management or project management experience, with a focus on technology or AI-driven products


• Strong understanding of AI technologies, including machine learning, natural language processing, and generative AI


• Proven experience benchmarking, onboarding, and scaling new technologies in a large organization


• Demonstrated ability to write clear technical documentation and process guides


• Experience leading cross-functional teams and managing complex, multi-phase projects


• Excellent stakeholder management, communication, and presentation skills


• Familiarity with Agile methodologies and the product development lifecycle


• Strong analytical and problem-solving skills, with a data-driven mindset


• Bachelor’s degree in Computer Science, Engineering, Business, or related field

Preferred qualifications, capabilities, and skills

• Experience with AI coaching, conversational agents, or enterprise AI implementations


• Background in technology consulting, digital transformation, or innovation labs


• Knowledge of compliance, governance, and ethical considerations in AI


• Advanced degree preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.