Human Resources Generalist (Temporary)

Herzing University; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Herzing University is seeking a detail-oriented HR Operations & Employee Services Coordinator to temporarily support Form I-9, onboarding, and lifecycle activities. This role focuses on accurate processing, compliance, and employee data handling while supporting a remote HR team.

The position emphasizes high-volume I-9 processing, onboarding support, and strong customer service in a fast-paced environment with multiple deadlines.

Qualifications

• Minimum of two years of HR, Employee Services, HR Operations, or related experience.
• Experience administering Form I-9 employment eligibility verification, including high-volume processing and compliance.
• Experience supporting high-volume onboarding or lifecycle transactions with focus on accuracy.

Responsibilities

• Serve as the primary administrator of Form I-9 and employment eligibility verification program across locations.
• Coordinate and complete high-volume employment eligibility verifications for new hires.
• Provide training and guidance to designated I-9 Administrators for consistency and compliance.
• Monitor processes and maintain documentation related to employment eligibility verification.
• Assist with I-9 audits, compliance reviews, and corrective actions when needed.
• Manage and respond to employment verification requests and confidential records.
• Provide HR support to employees and managers via phone and email channels.
• Assist onboarding activities including eligibility verification and new hire support.
• Support HR administrative processes, audits, and documentation maintenance.
• Assist with anniversary recognition programs and HR operational priority projects.

Skills

I-9 processing

Onboarding

HR operations

Customer service

Confidentiality

HRIS / Office tools

Remote collaboration

UKG

Tools

UKG

Job description

Current staff, faculty/adjunct at Herzing University: log into UKGand navigate to Menu > myself>My Company > View Opportunities to apply using the internal application process.

This is a temporary position (approx. 3-6 months) supporting critical HR operational and compliance functions during a high-volume period.

Herzing University is seeking a detail-oriented and service-oriented HR Operations & Employee Services Coordinator to temporarily support critical HR operations and employee lifecycle activities. This role is primarily responsible for administering the University's Form I-9 and employment eligibility verification program, supporting employee onboarding, managing employment verification requests, and serving as a key resource for employee and manager inquiries.

This position requires an individual with prior experience managing high-volume I-9 processing and onboarding activities while maintaining exceptional accuracy, compliance, and customer service. The successful candidate will be highly organized, adaptable, and comfortable working in a fast-paced environment with competing priorities and deadlines.

This role may also provide broader operational and administrative support to the HR department based on business needs and workload capacity.

REQUIRED QUALIFICATIONS:

• Minimum of two years of Human Resources, Employee Services, HR Operations, or related experience.
• Demonstrated experience administering Form I-9 employment eligibility verification, including high-volume processing and compliance management.
• Experience supporting high-volume hiring, onboarding, or employee lifecycle transactions with a strong focus on accuracy and compliance.
• Strong understanding of employee records management and confidentiality requirements.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications and HR systems.
• Ability to work independently while collaborating effectively with a remote team.

Preferred Qualifications:

• Experience serving as an I-9 Administrator or supporting an organization-wide I-9 program.
• Experience training others on I-9 compliance and employment verification procedures.
• Experience supporting a multi-location or multi-state workforce.
• Experience with HRIS systems such as UKG.
• Experience in higher education or a similarly complex organization.

KEY RESPONSIBILITIES:

HR Compliance & I-9 Program Administration

• Serve as the primary administrator of the Form I-9 and employment eligibility verification program, ensuring compliance with federal requirements.
• Coordinate and complete high-volume employment eligibility verifications for new hires across multiple locations and employee populations.
• Provide training, guidance, and support to designated I-9 Administrators to ensure consistency and compliance across the organization.
• Monitor processes, identify opportunities for improvement, and maintain documentation related to employment eligibility verification.
• Assist with I-9 audits, compliance reviews, and corrective action efforts when necessary.

Employment Verification & HR Records Administration

• Manage and respond to employment verification requests, including Public Service Loan Forgiveness (PSLF) certifications and other employment-related documentation.
• Ensure timely, accurate, and confidential handling of employee records and sensitive information.
• Maintain HR documentation and support audit readiness initiatives.
• Assist with record maintenance and documentation requirements throughout the employee lifecycle.

Employee & Manager Support

• Serve as the primary point of contact for the HR phone line, providing professional and responsive customer service.
• Manage the HR shared inbox by responding to inquiries, resolving requests when appropriate, and routing matters to the appropriate HR team members.
• Provide support and guidance regarding HR processes and procedures to employees and managers.

Onboarding & New Hire Administration

• Support onboarding activities, including employment eligibility verification, employee photo management, login assistance, and general new hire support.
• Cross-train on new hire processing activities and provide operational support during periods of high hiring volume.
• Assist in ensuring a positive onboarding experience through timely communication and issue resolution.

Administrative & Operational Support

• Manage incoming HR mail, including receipt, scanning, electronic filing, and routing of documents to a remote HR team.
• Provide administrative support to HR operational processes and projects as needed.
• Assist with maintaining HR documentation, records, forms, job descriptions, organizational charts, and other departmental resources.
• Support employee recognition and service milestone programs, including anniversary gift coordination and tracking.
• Assist with audits, process improvement initiatives, special projects, and other HR operational priorities as assigned.

THE COMPENSATION range for this temporary role is $22.00 to $29.00 per hour.

THE IDEAL CANDIDATE IS:

• Highly organized and detail-oriented.
• Experienced in managing high-volume HR transactions.
• Comfortable working independently and taking ownership of assigned responsibilities.
• Service-oriented with a strong commitment to employee and manager support.
• Adaptable and able to shift priorities as business needs change.
• Committed to compliance, accuracy, and continuous process improvement.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.