Human Resources Generalist (Benefits Administration)

City-of-Lubbock,-T; Lubbock (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

The City of Lubbock is seeking an HR Generalist (Benefits Administration) to administer and manage employee benefits programs and support broader HR operations.

Responsibilities include open enrollment, benefits inquiries, onboarding/offboarding support, benefits reconciliation, and reporting. The role requires a degree and HRIS experience, with strong detail orientation and communication skills to ensure compliance and employee satisfaction.

Qualifications

• Bachelor's or Associate’s degree with 2 years HR experience.
• Experience with HRIS and benefits management systems.
• Strong attention to detail and communication.

Responsibilities

• Administer and manage employee benefits programs.
• Coordinate annual open enrollment.
• Ensure compliance with ERISA, FMLA, COBRA, ACA, HIPAA.
• Process enrollments, changes, and terminations in HR systems.
• Reconcile benefits invoices and generate utilization reports.
• Partner with payroll on deductions and adjustments.

Skills

Benefits administration

HRIS

Communication

Analytical skills

Payroll coordination

Education

Bachelor's degree

Associates degree

Tools

HRIS

Office Suite

Job description

The HR Generalist (Benefits Administration) is responsible for administering and managing the City of Lubbock’s employee benefits programs while supporting general HR operations. This role ensures that all benefits programs are administered accurately, efficiently, and in compliance with company policies and applicable laws and regulations. The position also provides guidance to employees regarding benefits, offers support during onboarding/offboarding, and assists with HR initiatives that enhance employee engagement and satisfaction.

• Administer and manage employee benefits programs, including health, dental, vision, life insurance, disability, retirement plans, wellness programs, and leave of absence policies.
• Serve as the primary contact for employees regarding benefits-related inquiries and issues.
• Coordinate annual open enrollment, including communication materials, vendor coordination, and employee education sessions.
• Ensure compliance with federal, state, and local laws (e.g., ERISA, FMLA, COBRA, ACA, HIPAA).
• Process benefits enrollments, changes, and terminations in the TPA platforms and with vendors.
• Reconcile monthly benefits invoices and ensure timely payments.
• Maintain accurate employee records and prepare reports related to benefits utilization, costs, and trends.
• Support new hire onboarding and benefits orientation.
• Assist with policy development, employee relations, performance management, and other HR initiatives as needed.
• Partner with payroll to ensure accurate benefits deductions and adjustments.
• Recommend improvements to benefits processes and employee experience.
• Additional duties as assigned.

Requirements

• Requires a Bachelor's degree or an Associate’s degree and two-years related work experience performing Human Resources functions.
• Must pass pre-employment drug screen, criminal background, and MVR.
• Must possess a valid State of Texas Driver's License.

Knowledge of:

• Strong understanding of benefits regulations and HR best practices.
• Experience with HRIS and benefits management systems.
• Excellent attention to detail and analytical skills.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to handle confidential information with integrity.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Ability/Skill to:

• Ability to learn and comprehend Federal, State, City rules, regulations, guidelines, policies and procedures and systems, as well as, general Human Resources practices related to the above essential functions.
• Effective oral and written communications
• Effective interpersonal, negotiation, and conflict resolution skills.
• Strong analytical and problem-solving skills
• Ability to organize work, set priorities, and meet deadlines
• Ability to effectively present information and respond to questions in one-on-one and group situations. Must have the ability to articulate and explain complicated processes to diverse audiences.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Some travel may be required for training, benefits fairs, or vendor meetings.