Human Resources Generalist

ServiceNet Inc.; Springfield (MA); On-site; Full time

Job summary

ServiceNet Inc. is seeking a collaborative HR Generalist to support onboarding and administration functions. This role is essential for ensuring smooth transitions for new hires and offers opportunities for growth within the organization. Ideal candidates will demonstrate strong interpersonal and organizational skills, along with a commitment to developing a positive HR experience.

Benefits

401(k)

Health insurance

Paid time off

Tuition assistance

Opportunity for advancement

Qualifications

• 1-3 years of experience in HR, onboarding, or recruiting support.
• Familiarity with HR/ATS systems and employment practices.
• Comfortable working independently and in a team environment.

Responsibilities

• Support onboarding experience for new hires.
• Assist in maintaining job descriptions and recruitment documents.
• Coordinate interview logistics and candidate communications.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Education

Associate’s degree in HR, Business, or related field

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Human Resources Generalist – Onboarding & HR Administration

Department: Human Resources
Hiring In: Northampton, MA, Springfield, MA and Greenfield
Employment Type: Full-Time
Starting Pay: $22/hr

Position Overview

ServiceNet is looking for a collaborative and detail-oriented HR Generalist – Onboarding & Administration to support our evolving HR and hiring operations. This role plays a key part in helping new hires transition smoothly into the organization, while also supporting broader HR processes such as job documentation, administrative support, and recruitment coordination. If you enjoy working in a fast-paced, people-centered environment and are looking for an opportunity to grow within a mission-driven organization, we’d love to hear from you.

Key Responsibilities

Onboarding Support & Integration

• Contribute to a smooth onboarding experience for new hires through coordination, documentation, and process support.
• Participate in follow-up conversations and feedback loops to support new employee adjustment.
• Help refine and update onboarding tools and materials as needed.

Job Documentation & Posting Coordination

• Assist in maintaining job descriptions and role-related documents in collaboration with managers and leadership.
• Provide support in developing and revising job postings to meet changing needs.

Recruitment Assistance

• Support recruitment efforts by helping to screen and coordinate interview logistics.
• Help ensure candidate communications are timely and consistent with organizational standards.

Team & Community Engagement

• Represent the organization at community and recruitment events as needed.
• Support efforts to develop relationships with local organizations and talent partners.

General HR Administration

• Assist with maintaining employee records and ensuring data accuracy in HR systems.
• Provide administrative support for HR-related projects and communications.
• Contribute to a collaborative HR team culture by supporting shared responsibilities.

Qualifications

• Associate’s degree in HR, Business, or related field preferred; equivalent experience considered.
• 1-3 years of experience in HR, onboarding, or recruiting support.
• Familiarity with HR/ATS systems and employment practices.
• Strong interpersonal and communication skills.
• Organized and able to manage multiple tasks with attention to detail.
• Comfortable working both independently and in a team environment.
• Willingness to travel within Massachusetts as needed.

Benefits:

• Paid orientation and trainings.
• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B)-retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.

Want to learn more about ServiceNet?
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.