Human Resources Generalist

Quest Defense Systems & Solutions, Inc.; Mason (OH); Hybrid; USD 73,000 - 86,000; Full time

Benefits offered by this job

Competitive pay

Employer-matched 401(k)

Certification assistance

Comprehensive medical, dental, life, &

Job summary

Quest Defense Systems & Solutions, Inc. is seeking an experienced Human Resources Generalist to support a hybrid, multi-state organization.

You will help manage onboarding, HR communications, HR operations activities, and employee lifecycle administration from hire through offboarding. The role collaborates with Talent Acquisition, IT, and Payroll across locations, ensuring compliant onboarding, precise HR records, and proactive employee support.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• 5+ years of experience in Human Resources, HR Operations, People Operations, or a related HR function
• Experience supporting employee onboarding, lifecycle administration, and HR operations processes
• Experience working in a multi-state employment environment
• Working knowledge of employment laws, HR compliance requirements, and confidentiality standards
• Experience utilizing HRIS platforms, with ADP experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, growing organization
• Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to work in a hybrid environment with regular onsite presence in Cincinnati, Ohio

Responsibilities

• Lead and facilitate new employee orientation programs across multiple locations and states
• Coordinate onboarding activities to deliver a positive, welcoming, and compliant employee experience
• Prepare onboarding materials, presentations, and communication tools
• Partner with managers and internal teams including Talent Acquisition, IT, and Payroll to support onboarding readiness
• Support onboarding workflows and documentation within HR systems
• Create, edit, and maintain HR communications across multiple channels
• Develop and maintain communication templates, toolkits, and HR resource materials
• Draft employee letters and other HR-related documentation
• Support communication planning and execution for HR programs, meetings, and organizational updates
• Support employee lifecycle activities, including new hires, job changes, promotions, transfers, and offboarding
• Ensure HR records and employee documentation remain complete and accurate
• Assist with HR process documentation and standard operating procedures
• Support compliance-related documentation and tracking requirements
• Partner with Payroll and HR to support data accuracy and timely processing
• Monitor and respond to HR support tickets, employee inquiries, and service requests with professionalism and timeliness
• Serve as a primary point of contact for employee questions and triage inquiries to the appropriate HR, Payroll, Benefits, or leadership stakeholders
• Track ticket status, resolution timelines, and recurring themes to improve employee experience and process effectiveness
• Maintain accurate documentation of employee requests and resolutions
• Support development of self-service tools, FAQs, and knowledge resources to reduce repetitive inquiries
• Help establish consistent service standards and response expectations for HR support activities
• Prepare materials and logistics for HR-led meetings and employee sessions
• Coordinate meeting setup and technology support using Microsoft Teams and related platforms, including invitations, recordings, attendance tracking, and follow-up communications
• Assist with presentations, employee engagement activities, and HR events
• Support compliance with multi-state employment requirements and company policies while maintaining confidentiality and professionalism
• Identify opportunities to improve communication, efficiency, and employee experience

Skills

HR Operations

Onboarding

Employee relations

Communication

Microsoft Office

HRIS

ADP

Multi-state compliance

Education

Bachelor's degree in Human Resources

PHR/SPHR/SHRM-CP/SHRM-SCP

Tools

ADP Workforce Now

SharePoint

Microsoft Office

Job description

Quest Defense Systems & Solutions, Inc. is seeking an experienced Human Resources Generalist to support a hybrid, multi-state organization. In this role, you will help manage employee onboarding, HR communications, HR operations activities, and employee lifecycle administration, serving as a trusted HR resource from hire through offboarding.

Key Responsibilities

• Lead and facilitate new employee orientation programs across multiple locations and states
• Coordinate onboarding activities to deliver a positive, welcoming, and compliant employee experience
• Prepare onboarding materials, presentations, and communication tools
• Partner with managers and internal teams including Talent Acquisition, IT, and Payroll to support onboarding readiness
• Support onboarding workflows and documentation within HR systems
• Create, edit, and maintain HR communications across multiple channels
• Develop and maintain communication templates, toolkits, and HR resource materials
• Draft employee letters and other HR-related documentation
• Support communication planning and execution for HR programs, meetings, and organizational updates
• Support employee lifecycle activities, including new hires, job changes, promotions, transfers, and offboarding
• Ensure HR records and employee documentation remain complete and accurate
• Assist with HR process documentation and standard operating procedures
• Support compliance-related documentation and tracking requirements
• Partner with Payroll and HR to support data accuracy and timely processing
• Monitor and respond to HR support tickets, employee inquiries, and service requests with professionalism and timeliness
• Serve as a primary point of contact for employee questions and triage inquiries to the appropriate HR, Payroll, Benefits, or leadership stakeholders
• Track ticket status, resolution timelines, and recurring themes to improve employee experience and process effectiveness
• Maintain accurate documentation of employee requests and resolutions
• Support development of self-service tools, FAQs, and knowledge resources to reduce repetitive inquiries
• Help establish consistent service standards and response expectations for HR support activities
• Prepare materials and logistics for HR-led meetings and employee sessions
• Coordinate meeting setup and technology support using Microsoft Teams and related platforms, including invitations, recordings, attendance tracking, and follow-up communications
• Assist with presentations, employee engagement activities, and HR events
• Support compliance with multi-state employment requirements and company policies while maintaining confidentiality and professionalism
• Identify opportunities to improve communication, efficiency, and employee experience

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification
• 5+ years of experience in Human Resources, HR Operations, People Operations, or a related HR function
• Experience supporting employee onboarding, employee lifecycle administration, and HR operations processes
• Experience working in a multi-state employment environment
• Working knowledge of employment laws, HR compliance requirements, and confidentiality standards
• Experience utilizing HRIS platforms, with ADP experience preferred
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Ability to manage multiple priorities in a fast-paced, growing organization
• Proficiency with Microsoft Office including Outlook, Word, Excel, PowerPoint, and Teams
• Ability to work in a hybrid environment with regular onsite presence in Cincinnati, Ohio

Technology and Tools

• ADP
• HRIS platforms
• Microsoft Office, including Outlook, Word, Excel, PowerPoint, Teams
• SharePoint

Benefits

• Competitive pay
• Employer-matched 401(k)
• Certification assistance
• Comprehensive medical, dental, life, and disability coverage
• Professional development support
• Flexible, friendly workplace

Location and Compensation

Location: Mason, OH (hybrid). Regular onsite presence in Cincinnati, Ohio.

Salary: USD 72,500 - 86,000 per year.

Preferred Qualifications

• Experience facilitating new hire orientation and onboarding programs
• Experience managing employee inquiries, HR ticketing systems, or shared services support functions
• Experience supporting remote, hybrid, and onsite employee populations
• Experience creating HR communications, templates, SOPs, and employee-facing documentation
• Experience with ADP Workforce Now or similar HRIS platforms
• Experience with Greenhouse or other applicant tracking and onboarding systems
• Experience supporting engineering, manufacturing, aerospace, defense, technology, or other highly technical workforces
• Experience working in a rapidly growing or evolving organization
• Familiarity with SharePoint and employee communication platforms