Human Resources Generalist

NOW Courier Inc.; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health care

401k/profit sharing

Paid time off

Corporate philanthropy

Employee events

More benefits

Job summary

NOW Courier Inc. seeks an HR Generalist to manage recruiting, benefits, payroll, and employee relations across the organization. You will oversee onboarding, 90‑day reviews, and ongoing talent initiatives with a focus on compliance and workplace culture.

The role requires a bachelor’s degree in business or HR and 1–3 years of HR experience, preferably in logistics or distribution. Strong communication and analytical skills are essential for success in this position.

Qualifications

• Bachelor’s Degree in business, HR, or related field with 1–3 years HR experience.
• Previous HR Generalist experience required.
• Logistics or distribution industry experience is a plus.

Responsibilities

• Lead Talent Acquisition from posting to onboarding, including job description updates and interview coordination.
• Drive talent management initiatives: performance, engagement, referrals, recognition, exit interviews, succession planning.
• Process bi-weekly payroll via NetSuite and ensure payroll records comply with regulatory changes.
• Manage benefits enrollment, COBRA, 401(k), workers’ compensation and unemployment processes.
• Develop diversity, inclusion, and wellness programs to boost morale and retention.
• Handle employee relations and investigations with possible legal counsel involvement.
• Maintain OSHA logs and ensure compliance; handle FMLA paperwork as appropriate.

Skills

Public speaking

Confidentiality

Coaching skills

Data analysis

OSHA knowledge

COBRA knowledge

English proficiency

Communication skills

Education

Bachelor’s degree in business / HR

1-3 years related HR experience

Tools

Microsoft Outlook

Microsoft Word

Excel

PowerPoint

Adobe

Job description

Principal Function

The Human Resources Generalist is responsible for managing the human resources related functions of the company to include: recruitment, selection and interviewing, benefits, compensation, employee relations and training and development.

Essential Duties and Responsibilities

Duties include, but are not limited to:

• Responsible for the Talent Acquisition process from recruitment to onboarding including updating job descriptions, posting positions, sourcing, phone screens, setting up interviews, managing pre-employment screening, coordinating orientation, and overseeing the 90-day onboarding process.
• Drive additional talent management initiatives including, but not limited to: performance management, engagement surveys, employee referral programs, employee recognition programs, exit interviews and succession planning activities.
• Processes bi-weekly payroll via NetSuite. This process includes inputting employee changes, maintaining compliant payroll records, and communicating changes to federal or state regulatory changes.
• Manages the benefit enrollment process for new hires and open enrollment. Coordinates paperwork related to benefits, retirement plans to include 401(k), COBRA continuation, workers’ compensation and unemployment; recommends benefit plan offerings.
• Continually works to boost employee morale, motivation, and retention throughout the company through the creation and implementation of diversity, inclusion, and wellness programs.
• Manages all employee complaints and internal investigations including but not limited to EEOC, DOL, unemployment claims, etc; recommends disciplinary action; works directly with legal counsel on all legal matters.
• Processes all workers’ compensation paperwork and monitors all cases with the insurance carrier, including working with Eastern Alliance on workers compensation, job restrictions or light duty assignments.
• Processes all unemployment compensation interrogatories and participates in adjudication hearings as appropriate on behalf of the company.
• Maintains all OSHA-related logs for compliance and completes all annual reporting and posting at the corporate office and all branches.
• Ensures that all proper labor postings are displayed at all locations.
• Documents and processes all Family and Medical Leave Act (FMLA) paperwork as appropriate.

Supervisory Responsibilities

This job does not have employee supervisory responsibilities.

Requirements and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience

Bachelor’s Degree (B.A. /B.S.) in general business, business administration, human resources, or other related field; and 1-3 years related experience and/or training; or equivalent combination of education and experience is required. Previous experience in a human resources generalist role is required. Previous experience working in the logistics and distribution industry is desired.

Other Skills And Abilities

• Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint, and Adobe.
• Incumbents must have the ability to be able to speak in front of an audience.
• A thorough knowledge of local, state and federal employment-related laws. Paying attention to detail is essential.
• Incumbents must possess strong coaching and counseling skills.
• A working knowledge of OSHA is required.
• A working knowledge of laws and regulations relating to insurance, COBRA administration and worker’s compensation is required.
• The ability to train and motivate employees at all levels.
• The ability to analyze data and make sound decisions is required.
• The ability to maintain confidentiality with company records is essential.
• The ability to operate a printer, copy machine, scanner and other office equipment is required.
• The ability to speak, read and write in English is required.
• Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
• Good written and verbal communication, customer service, organizational, time management and problem-solving skills are required.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. While the offices of NOW Courier are open from 8AM to 5PM, Monday through Friday, this job may require work beyond these hours and on the weekends.

Benefits

• competitive compensation
• comprehensive health care (All inclusive health, dental, vision and life insurance after 1st day of the month following 60 days of employment)
• 401k/profit sharing
• paid time off
• corporate philanthropy
• employee & family events
• more

EOE M/W/Vets/Disabled