Human Resources Generalist

Fix Network World; Fort Myers (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Fix Network World is seeking a Human Resources Generalist to support a multi-state workforce and administer HR programs across the organization.

The role focuses on employee relations, compliance, onboarding, benefits, and HR policy implementation, with proficiency in Rippling HRIS and MS Office.

Qualifications

• Bachelor's Degree or College Diploma in HR, Business Administration, or related field, or equivalent experience.
• SHRM-CP, SHRM-SCP, PHR or similar certification preferred.
• Minimum of 2–3 years of progressive HR experience.
• Experience supporting a multi-state workforce.
• Hands-on experience with Rippling HRIS.

Responsibilities

• Provide guidance to managers and employees on HR policies, procedures, employment laws, and company practices.
• Educate employees on benefits, programs, policies, and HR initiatives.
• Ensure compliance with federal, state, and local laws.
• Conduct workplace investigations and resolve employee relations issues.
• Coach managers on performance, development, and difficult conversations.
• Administer progressive discipline per policies.
• Coordinate onboarding for new hires, including documentation and training.
• Manage lifecycle changes: promotions, transfers, compensation changes, terminations.

Skills

Employee relations

Compliance

HR policies

Data analysis

Communication

Confidentiality

Multi-state HR

Time management

Education

Bachelor's Degree in Human Resources, Business Administration, or related field

Tools

Rippling HRIS

Microsoft Office

Job description

About Fix Network

Fix Network is a global leader in the automotive aftermarket industry, operating a network of trusted brands specializing in collision repair, automotive glass repair and replacement, and vehicle care services. With locations across North America and around the world, Fix Network is committed to delivering exceptional customer service, operational excellence, and innovative solutions while fostering a culture built on integrity, collaboration, and growth. We are proud to invest in our employees' success by providing opportunities for professional development, career advancement, and meaningful contributions to a growing organization.

About Fix Network

Fix Network is a global leader in the automotive aftermarket industry, operating a network of trusted brands specializing in collision repair, automotive glass repair and replacement, and vehicle care services. With locations across North America and around the world, Fix Network is committed to delivering exceptional customer service, operational excellence, and innovative solutions while fostering a culture built on integrity, collaboration, and growth. We are proud to invest in our employees' success by providing opportunities for professional development, career advancement, and meaningful contributions to a growing organization.
If you are looking for an opportunity to take your career to the next level and participate in something extraordinary Fix Network is the place for you!
The Human Resources Generalist is responsible for supporting and administering human resources programs and initiatives across a multi-state workforce. This role serves as a trusted partner to managers and employees, providing guidance on employee relations, compliance, performance management, recruiting, onboarding, training, benefits, and HR policies.
The HR Generalist will play a key role in supporting employee life cycle activities, ensuring compliance with federal, state, and local employment laws, and helping to foster a positive and productive work environment. The ideal candidate will have experience working in a fast-paced environment, supporting multiple locations, and utilizing HRIS platforms such as Rippling.

Core Competencies

• Quality Orientation
• Time Management
• Creative and Innovative Thinking
• Development and Continual Learning
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision making and Judgement
• Ethics and Integrity
• Planning and Organizing
• Enforcing Laws, Rules and Regulations
• Coaching and Mentoring
• Communication
• Teamwork

Job Duties

• Provide guidance and support to managers and employees regarding Human Resources policies, procedures, employment laws, and company practices.
• Promote and educate employees on company benefits, programs, policies, and HR initiatives.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations.
• Conduct workplace investigations and assist in resolving employee relations issues, employee complaints, and workplace conflicts.
• Coach managers on performance management, employee development, corrective actions, and difficult workplace conversations.
• Administer progressive discipline in accordance with company policies and procedures.
• Coordinate and facilitate the onboarding process for new hires, including new hire documentation, orientation, equipment coordination, and training assignments.
• Manage employee lifecycle changes, including promotions, transfers, compensation changes, and terminations.
• Conduct exit interviews and provide turnover analysis, trends, and recommendations to leadership.
• Maintain and administer employee records within Rippling and other HR systems, ensuring data accuracy and integrity.
• Process employee transactions within Rippling, including hires, terminations, status changes, and organizational updates.
• Assist with maintaining current job descriptions and developing new job descriptions as business needs evolve.
• Monitor employee training compliance and ensure completion of required company and regulatory training programs.
• Partner with Payroll and Benefits teams to ensure accurate administration of employee programs and records.
• Support safety and compliance initiatives, including OSHA training requirements, workplace safety programs, and regulatory compliance monitoring.
• Support employee engagement, recognition, and retention initiatives.
• Assist in the development, implementation, and communication of HR policies and procedures.
• Identify opportunities for process improvements and recommend solutions to enhance HR operations and employee experience.
• Conduct periodic visits to corporate offices, field locations, and company-operated facilities as required.
• Respond to HR inquiries and provide general assistance via phone, email, HRIS, and in person.
• Maintain confidentiality of employee and company information at all times.
• Complete special projects and other duties as assigned.

Requirements

• Bachelor's Degree or College Diploma in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• SHRM-CP, SHRM-SCP, PHR, or similar professional HR certification preferred.
• Minimum of 2-3 years of progressive Human Resources experience.
• Experience supporting a multi-state workforce required.
• Hands-on experience with Rippling HRIS required.
• Experience managing onboarding and employee lifecycle processes.
• Experience conducting workplace investigations and resolving employee relations matters.
• Working knowledge of federal, state, and local employment laws and regulations.
• Experience with recruiting, interviewing, and talent acquisition processes preferred.
• Experience administering HR policies, procedures, and compliance programs.
• Strong data analysis and HR reporting skills.
• Demonstrated ability to provide practical HR recommendations and solutions.
• Excellent verbal and written communication skills.
• Strong interpersonal, conflict resolution, and relationship-building abilities.
• Ability to exercise discretion and maintain confidentiality.
• Ability to work effectively with individuals at all levels of the organization.
• Strong organizational, time management, and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to quickly learn and adapt to new software and technology platforms.
• Strong attention to detail and commitment to accuracy.
• Ability to interpret, apply, and communicate company policies and procedures.
• Professional demeanor and customer-service-oriented approach.

Working Conditions

• Occasional travel to company locations, meetings, recruiting events, and training sessions may be required.
• Ability to attend and conduct presentations, orientations, and training sessions.
• Ability to support employees and managers across multiple states and time zones.
• Primarily office-based work with periodic visits to operational and field locations.
• Extended periods of sitting, computer use, and virtual meetings may be required.
• Must be able to maintain confidentiality when handling sensitive employee and business information.

Compensation

The anticipated salary range for this position is $60,000 to $75,000 annually, depending on experience, qualifications, and location.

Diversity, Equity, Inclusion and Accessibility

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.
Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.