Human Resources Generalist

CFG Bank; Baltimore (MD); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with match

Discretionary bonus

Job summary

CFG Bank is seeking an HR Operations professional to partner with employees and managers in a hybrid Baltimore-based role. You will act as the frontline for routine questions, manage onboarding/offboarding, and ensure accurate HR records.

The position emphasizes compliance, documentation accuracy, and collaboration with the Payroll/HRIS Manager and Benefits Administrator. A solid HR background and strong communication are essential.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; equivalent experience may be considered.
• At least 2 years of progressive HR experience in a generalist/HR operations role.
• Working knowledge of employment laws, HR compliance principles, and HR best practices.
• Proficiency with Microsoft Office and ability to learn HR technology; HRIS experience preferred; payroll experience a plus.

Responsibilities

• Serve as the first point of contact for routine employee questions and requests and escalate complex issues.
• Coordinate onboarding and offboarding, including documentation, orientation support, and exit processes.
• Maintain Form I-9 documentation and records in line with requirements and retention practices.
• Process changes and personnel actions in HRIS with complete supporting documentation.
• Support employee relations by providing guidance aligned with policies and practices.
• Assist with workplace investigations, reviews of conduct and performance issues, and documentation for actions.

Skills

Customer service

Communication skills

HR policies

Education

Bachelor’s degree in Human Resources

Tools

HRIS

Fidelity

Microsoft Office

Form I-9

Job description

Support the full employee lifecycle while serving as a trusted HR partner for employees and managers in a hybrid role in Baltimore, MD.

Responsibilities

• Act as the first point of contact for routine employee questions and requests; deliver timely, professional service and elevate complex issues as appropriate.
• Coordinate onboarding and offboarding, including required documentation, orientation support, and exit-related processes.
• Maintain Form I-9 documentation and related records in line with established requirements and retention practices.
• Process employee changes, employment status updates, and other personnel actions in HRIS, ensuring supporting documentation is complete and accurate.
• Handle unemployment claim requests and inquiries.
• Maintain accurate, confidential employee records and files according to company policies and record retention requirements.
• Assist with termination processes, including documentation, system updates, and coordination with relevant internal partners.
• Complete verification of employment requests.
• Prepare routine correspondence, reports, and employment-related documentation; support HR research and special projects as needed.
• Process HR vendor invoices and maintain a payment tracker.
• Assist in employee relations matters by partnering with the AVP, Manager HR Operations & Employee Relations to provide consistent guidance aligned with policies and practices.
• Support workplace investigations by gathering information, organizing documentation, participating in interviews as appropriate, and assisting with follow-up actions.
• Assist with reviewing employee conduct and performance issues, including preparing recommendations and documentation for corrective or disciplinary action.
• Promote a respectful, professional, inclusive workplace through consistent HR service and application of HR practices.
• Maintain required federal, state, and local labor law postings to support workplace compliance.
• Support internal and external HR audits by gathering records, validating data, responding to documentation requests, and tracking corrective actions.
• Assist with Affirmative Action planning and annual reporting, including data preparation, recordkeeping, and coordination with consultants.
• Support required HR reporting and record retention activities while maintaining organized documentation for audit readiness.
• Collaborate with and provide operational support to the Payroll/HRIS Manager and Benefits & Wellness Administrator.
• Serve as backup for designated payroll functions, including reviewing timecard records and paid time off information and providing verified payroll data.
• Enter and review employee data and changes in HRIS; perform routine audits and assist with HR reporting to support data accuracy and integrity.
• Assist with employee benefits administration as needed.
• Process 401(k) participant requests and support plan administration updates in Fidelity.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (preferred); an equivalent combination of relevant education and experience may be considered.
• At least 2 years of progressive HR experience, preferably in a generalist, HR operations, employee relations, or similar role.
• Working knowledge of employment laws, HR compliance principles, and HR best practices, including the ability to recognize when matters require escalation.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and ability to learn and use HR technology effectively.
• HRIS experience preferred; payroll processing experience is a plus.
• Strong written and verbal communication, interpersonal skills, and customer service abilities.
• Strong judgment, problem-solving, analytical thinking, planning, organization, and follow-through.
• Ability to manage multiple priorities, adapt to changing needs, and meet deadlines in a fast-paced environment with close attention to detail.
• Ability to work effectively and professionally with employees and leaders at all levels and across varied groups.
• Demonstrated ability to maintain a positive, solutions-focused approach and support a professional workplace environment.
• Ability to handle sensitive and confidential information with professionalism, discretion, diplomacy, and integrity.
• Ability to balance immediate operational needs with consideration for broader, longer-term impact of HR decisions and practices.

Technologies

• Microsoft Office: Outlook, Word, Excel, PowerPoint
• HRIS
• Fidelity
• Form I-9

Benefits

• Employer-provided health benefits: medical, dental, vision, disability, life insurance, mental health support services, and a wellness program
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Discretionary annual bonus
• Overtime pay for nonexempt positions

Compensation

• Wage range: $65,000 to $70,000 annually
• Compensation determined based on factors such as Experience, Qualifications, and Internal equity

Equal Opportunity Employer

• CFG Bank is an Equal Opportunity Employer for protected groups, including protected veterans and individuals with disabilities.
• If accommodations are required during the application process, contact [e-mail].