Human Resources Director

Apache Casino Hotel; Lawton (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Apache Casino Hotel in Lawton, OK seeks an experienced Human Resources leader to drive recruitment, policy, training and regulatory compliance across the property. The role will mentor departmental teams and align HR initiatives with the casino’s mission of exceptional service.

You will partner with management to recruit senior staff, manage budgets, and maintain relationships with regulatory agencies while upholding company policies and the Eye, Hi, Goodbye program.

Qualifications

• Bachelor’s Degree in Business Administration/Human Resources; master’s degree preferred.
• SPHR/PHR/SHRM-SCP/SHRM-CP preferred certification.
• Five years HR management experience with emphasis in team member and labor relations, recruiting, training and development.
• Strong leadership and customer-service orientation.
• Knowledge of federal, state, and local employment laws and regulations.
• Proficiency with Microsoft Office and HRIS systems.

Responsibilities

• Provide leadership direction in HR aligned with organizational structure.
• Recruit, interview, and assist with selection of upper management positions.
• Oversee development and maintenance of operating plan and budget.
• Advise management on HR-related issues and policy decisions.
• Maintain relationships with regulatory agencies and community partners.
• Attend management meetings and report HR insights to department managers.
• Ensure compliance with Eye, Hi, Goodbye program and other casino policies.

Skills

Leadership

Communication

Recruiting

Training and development

Labor relations

HR policy & compliance

Problem solving

Multitasking

Team building

Education

Bachelor’s Degree in Business Administration/Human Resources

Master’s degree preferred

Tools

Microsoft Office Suite

HRIS/HR information management system

Job description

Essential FunctionsDevelop and Mentor Tribal Members within your department.Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel, and live the mission of always providing exceptional serviceProvide leadership direction in accordance with the organizational structureProduce advice and directives regarding policy and team member operating measuresConsult legal counsel as necessary to ensure operations within human resources comply with federal and state law.Recommend and establish employment-related economic strategies, objectives, and policies.Recruit, interview, and assist with selection of team member to fill vacant positions in upper management.Oversee development and maintenance of operating plan and budget.Advise management in appropriate resolution of team member relations’ issues.Reviews benefit plans on an on-going basis to ensure they are performing at an acceptable level.Reviews casino compensation plan to ensure compensation levels are at an equitable level for the surrounding labor market.Oversee preparation of reports and recommend procedures to reduce absenteeism and turnover.Maintain contacts with outside suppliers and vendors to provide innovative team member recognition and events like awards, luncheons, property-wide functions, and other related activities.Attend scheduled management meetings and present human resources related information to department managers.Provide feedback to department management regarding HR issues and make recommendations for improvement.Assist department managers as requested in identifying potential and existing areas for concern and provide input to resolve problems.Work closely with department managers to determine core competencies and technical skills needed for recruitment.Establish and maintain appropriate professional relationships with regulatory agencies, educational institutions, business leaders, community leaders, and others that may serve as strategic partners.Determine work procedures, assign duties, prepare work schedules, and oversee workflow.Use best efforts to maintain harmony and resolve department grievances.Perform other related duties as may be assigned by reporting senior.Understand and comply with the Eye, Hi, Goodbye program.Regular attendance is required.Core CompetenciesAdhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulationsMaintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shiftAssume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team members to make decisions; provide constructive feedback to others.Understand and comply with the Eye, Hi, Goodbye programCompetency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work detailsAbility to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team membersAbility to maintain a calm demeanor during stressful situationsDemonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needsPrepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they ariseMaintain high standards despite pressing deadlines; reinforce excellence as a fundamental priorityCapable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestlyAbility to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trustShare due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team membersAbility to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephonePhysical Demands and Work EnvironmentThe physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.While performing job duties the team member may be regularly required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member may occasionally be required to stand/stand for prolonged periods, walk, climb, or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.The team member may be exposed to various foods and chemicals as well as latex. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain a gaming license.Minimum QualificationsBachelor’s Degree in Business Administration/Human Resources, with master’s degree preferredSPHR/PHR/SHRM-SCP/SHRM-CP preferred certificationFive years’ human resources management experience, with an emphasis in all areas of team member and labor relations, recruiting, training and developmentIn-depth knowledge of federal, state, and local laws and regulations pertaining to employment, labor relations and team member relationsExperience with and knowledge of applicable federal, state, and/or regulatory agency reporting requirements regarding employmentStrong leadership skills and customer-service orientationProven record of ability to work effectively with peers, staff members, and regulatory agency personnelRobust computer skills including experience with and effective working knowledge of Microsoft Office Suite programs, with experience working within a human resources information management and support system preferredStrong written and oral communication skills, with the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formAbility to solve problems and multitask, adjusting priorities as necessaryObtain and maintain a Fort Sill Apache Gaming Commission license