HUMAN RESOURCES COORDINATOR

City of Monroe, North Carolina; Welsh Heights (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

The City of Monroe, North Carolina is seeking a Human Resources Coordinator to provide administrative and operational support across recruitment, onboarding, benefits, and records management. You will serve as the primary contact for employees and applicants, ensuring timely, professional HR service delivery in a municipal environment.

This role supports department efficiency, regulatory compliance, and employee experience through organized coordination of HR processes and systems.

Qualifications

• Associate’s degree in HR, business administration, public administration, accounting, or related field.
• Two (2) years of administrative, human resources, payroll, benefits, or related experience.
• PHR or equivalent HR certification preferred; Notary Public within six months of hire date required.

Responsibilities

• Coordinates recruitment activities, including postings, tracking, interviews, and candidate communications.
• Assists with onboarding processes, including new hire orientation, paperwork, and system setup.
• Maintains recruitment and hiring documentation in compliance with record retention requirements.
• Maintains accurate personnel files, electronic records, and confidential documentation.
• Updates employee data in HRIS, payroll, and benefits systems; processes changes.
• Ensures data integrity across HR platforms.
• Assists employees with benefits enrollment, changes, and general inquiries.
• Supports administration of leave programs (FMLA, medical leave, military leave, etc.).
• Tracks eligibility, documentation, and approvals in coordination with HR leadership.
• Supports compliance with federal, state, and local employment laws and regulations.
• Assists with audits, reporting requirements, and data requests.
• Maintains required training, certification, and policy acknowledgment records.
• Serves as a first point of contact for HR-related inquiries and provides accurate information.
• Refers complex issues to appropriate HR leadership and maintains confidentiality.
• Prepares correspondence, reports, and HR documents; coordinates meetings, trainings, and events.
• Supports performance management and evaluation cycles.

Skills

HR principles

MS Office

HRIS

Recruitment

Education

Associate’s Degree in HR

Tools

HRIS platforms

Payroll systems

Microsoft Office

Job description

The Human Resources Coordinator provides administrative, technical, and operational support to the Human Resources Department in the areas of recruitment, onboarding, benefits administration, personnel records management, employee relations support, and compliance tracking. This position serves as a primary point of contact for employees and applicants and plays a key role in ensuring accurate, timely, and professional HR service delivery.

The position supports department efficiency, regulatory compliance, and employee experience through organized coordination of Human Resources processes and systems.

Essential Duties and Responsibilities

Recruitment & Onboarding Support

• Coordinates recruitment activities, including job postings, application tracking, interview scheduling, and candidate communications.
• Assists with onboarding processes, including new hire orientation, paperwork completion, and system setup.
• Maintains recruitment and hiring documentation in compliance with record retention requirements.

Employee Records & HR Systems

• Maintains accurate personnel files, electronic records, and confidential documentation.
• Updates employee data in HRIS, payroll, and benefits systems.
• Processes employment changes, including status updates, promotions, transfers, and separations.
• Ensures data integrity across HR platforms.

Benefits & Leave Administration Support

• Assists employees with benefits enrollment, changes, and general inquiries.
• Supports administration of leave programs (FMLA, medical leave, military leave, etc.).
• Tracks eligibility, documentation, and approvals in coordination with HR leadership.

Compliance & Reporting

• Supports compliance with federal, state, and local employment laws and regulations.
• Assists with audits, reporting requirements, and data requests.
• Maintains required training, certification, and policy acknowledgment records.

Employee Relations & Customer Service

• Serves as a first point of contact for HR-related inquiries.
• Provides accurate information regarding policies, procedures, and benefits.
• Refers complex issues to appropriate HR leadership.
• Maintains a professional, confidential, and service-oriented approach.

Administrative & Program Support

• Prepares correspondence, reports, and HR documents.
• Assists with HR projects, initiatives, and training programs.
• Coordinates meetings, trainings, and departmental events.
• Supports performance management and evaluation cycles.

Other Duties

• Performs related duties as assigned.
• Supports department operations during peak periods and special initiatives.

Knowledge, Skills, and Abilities

• Working knowledge of human resources principles, practices, and procedures.
• Knowledge of basic employment laws and regulatory requirements.
• Strong organizational and time-management skills.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office and HRIS platforms.
• Ability to work effectively in a fast-paced, service-oriented environment.

Minimum Qualifications

Education

• Associate’s Degree in Human Resources, Business Administration, Public Administration, Accounting, or related field required.

Experience

• Two (2) years of administrative, human resources, payroll, benefits, or related experience required.
• Municipal or public sector experience preferred.

Certifications

• PHR, or equivalent HR certification Preferred.
• Notary Public within six months of hire date Required.

This position requires the ability to perform sedentary to light physical work, including sitting, standing, walking, lifting up to 20 pounds, and working in an office environment with frequent computer use.

Work Environment

Work is performed primarily in an office setting with frequent interaction with employees, applicants, and department leadership. The position involves handling confidential and sensitive information and requires professionalism and discretion.

Disclaimer

This classification specification has been designed to indicate the general nature and level of work employees perform within this classification. It is not intended to be, and is not, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. The City of Monroe reserves the right to assign or otherwise modify the duties assigned to this classification.