HR Coordinator

City of Springdale; Springdale (AR); On-site; USD 46,000 - 49,000; Full time

Job summary

The City of Springdale, Arkansas, is seeking an HR Coordinator to lead onboarding and orientation, ensuring compliant processes for new hires. You will manage applicant tracking, onboarding platforms, and communicate with candidates and departments.

This role requires attention to detail, strong administrative skills, and the ability to work cross-functionally within the Human Resources Office to support city operations and employee services.

Qualifications

• Associate degree in HR, public administration, or related field.
• 2+ years of administrative or HR experience.
• HR certification preferred.

Responsibilities

• Foster engagement, belonging, and high performance; provide quality customer service to stakeholders.
• Answer and direct department phone calls; greet visitors and route inquiries.
• Provide verifications and forward payroll-related requests to Payroll Manager.
• Coordinate employment processes; conduct background checks and onboarding.
• Create new hire IDs; manage badge printing and supplies.
• Assist posting vacancies and guide departments through proper processes.
• Update and administer applicant tracking software; support job descriptions and rosters.
• Reconcile HR invoices; maintain purchasing records.
• Assist with audits and mandatory reports, including I-9 reviews.
• Assist with events such as Open Enrollment and trainings.
• Maintain personnel files, applications, interviews, and related records.
• Purge records per retention schedules.
• Support FMLA, workers' compensation, and benefits administration processes.
• Update HR pages on City website; schedule meetings and manage calendars.
• Monitor office supplies; maintain confidentiality and HIPAA compliance.
• Communicate issues timely; cross-train with other HR roles.

Skills

Attention to detail

Communication skills

Microsoft Office

Customer service

Teamwork

Problem solving

Ability to learn software

Education

Associate's degree in HR/related field

HR Certification (PHR/SPHR or SHRM-CP/SCP preferred)

Tools

Neogov ATS

Onboarding software

AS400

ID creation software

Job description

Description

The HR Coordinator serves as the primary lead for employee onboarding and orientation, ensuring a smooth and compliant transition for new hires. This position requires proficiency in applicant tracking systems (ATS) and onboarding platforms to effectively manage candidate processing, documentation, and communication. As the initial point of contact for the Human Resources Office, the HR Coordinator performs a variety of administrative and operational duties that support efficient HR workflows and departmental operations across the City.

Starting salary range : $46,349 - $49,245

Job Duties

• Foster a culture of engagement, belonging, and high performance. Provide quality customer service to internal and external stakeholders, maintain positive and effective working relationships with team members and other City employees, and demonstrate reliable, consistent attendance and punctuality. Perform other duties as required or assigned.
• Answer and direct departmental phone calls; answer employee requests and questions; greet visitors and notify the appropriate personnel of visitor(s) arrival.
• Provide verbal employment verification information to appropriate personnel and agencies; forward verification of employment requests involving payroll data to the Payroll Manager.
• Coordinate employment processes, including communication with applicants as needed, running new hire background checks, requesting credentials for employees, and facilitating electronic onboarding process. Conduct new hire orientation and ensures completion of required documentation in accordance with policy and compliance standards.
• Create new hire ID badges for employees as needed, to include taking photo and printing cards; ensure proper inventory of supplies to support badge printing process.
• Coordinate with department head or designee on posting vacant positions through appropriate channels, assisting them through proper process.
• Update, maintain, and administer applicant tracking software; assist hiring managers as needed with use of program, credentials and troubleshooting issues; Ensure job descriptions and employee rosters are up to date within the ATS and onboarding platforms.
• Reconcile purchasing invoices for the HR Department and ensure invoices and bills are received by accounts payable in a timely manner. Organize and maintain purchasing records.
• Assist with record audits and mandatory reports, which may include I-9 audits, and other compliance reviews.
• Assist with the planning and coordination of events, including Open Enrollment, training, etc.
• Maintain files and records as requested. Recordkeeping responsibilities may include maintaining personnel files, applications, interviews, offer letters and rejections, disciplinary action, etc.
• As directed, purge records (personnel files, applications, etc.) according to processes and retention schedules;
• As needed, support FMLA administration processes to include, but not limited to: assisting with determining eligibility, providing appropriate forms to employees and organizing forms to ensure compliance, tracking leave etc.
• As needed, support worker's compensation processes to include, but not limited to: filing claims in a timely manner, contacting designated clinic for appointments of injured workers, forwarding documentation to carrier, etc.
• As needed, support benefits administration processes to include, but not limited to: enrolling employees into benefit plans, providing information pertaining to benefits, auditing data, etc.
• Update and maintain HR page(s) on the City website as needed and requested.
• Schedule and organize meetings and other appointments as requested and maintain assigned calendar(s).
• Monitor inventory of office supplies and order as necessary.
• Maintain confidentiality of sensitive information as well as compliance of HIPAA standards during communication and dissemination of information.
• Keep supervisor and HR team informed about any related issues in a timely manner; Cross-train with other HR positions as requested.

Minimum Qualifications

• Associate's degree in human resources, public administration, or related field.
• Minimum of two (2) years of progressively responsible administrative or human resources experience and/or training.
• Equivalent combination of education, training, and experience may be considered.
• HR Certification such as HRCI PHR/SPHR or SHRM-CP/SCP preferred.
• Must be proficient in the use of a personal computer with Microsoft Office Suite programs and standard office including but not limited to: printer, calculator, fax machine, copier machine, and telephone.
• Must be able to create and access virtual meetings across different meeting platforms.
• Ability to learn and use specialized software programs to include but not limited to: AS400, ID creation software, position evaluation software, etc.
• Experience with Neogov ATS and onboarding software a plus.
• Ability to utilize internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.
• Ability to establish and maintain effective working relationships with management, staff, City departments, and members of the public, and understand their respective roles and services as necessary to effectively perform assigned duties.
• Ability to learn and effectively use technology, systems, and tools necessary to perform assigned duties.
• Ability to communicate effectively, both orally and in writing, and maintain a professional, courteous, and respectful demeanor.
• Ability to plan, organize, prioritize, multitask, solve problems, exercise sound judgment, demonstrate attention to detail, and work independently with appropriate supervision.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.
• Ability to work effectively in a team-oriented environment and contribute to a positive and productive workplace.
• Ability to learn, retain, recall, and apply technical processes, policies, procedures, laws, regulations, and standards applicable to assigned duties, including applicable City, County, State, and Federal laws and regulations.

Supplemental Information

Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses, and offenses against children.