Human Resources Coordinator

Serena & Lily; San Francisco (CA); On-site; USD 73,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

PTO and holidays

Job summary

Serena & Lily is seeking an entry-level HR Coordinator to join our Human Resources team. This role supports payroll, HR data analysis, and the administration of HR processes with accuracy and discretion.

You will assist with recruitment coordination, maintain employee records, and develop process improvements based on data and insights to drive people operations forward. Ideal candidates have experience in ecommerce, retail, or customer service environments and a proactive, data-driven mindset.

Qualifications

• Background in ecommerce, retail, or customer service.
• Attention to detail and accuracy-focused.
• Strong organizational skills and ability to multitask.
• Ability to follow directions and translate into actionable tasks independently.
• Comfort working with spreadsheets and basic data entry.
• Clear verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Reliability and strong work ethic.
• Professionalism and ability to handle confidential information.
• Willingness to learn, ask questions, and receive feedback.

Responsibilities

• Support payroll administration, including processing employee records, verifying data accuracy, and coordinating with payroll partners.
• Manage HR documentation and maintain employee records with meticulous attention to detail and compliance requirements.
• Collect, organize, and analyze HR data (headcount, turnover, hiring metrics) to support decision-making and identify trends.
• Assist with recruitment coordination, including job posting, applicant tracking, interview scheduling, and onboarding.
• Manage mail distribution and correspondence routing for HR department.
• Process wage garnishments and ensure compliance with garnishment orders and legal requirements.
• Support unemployment claims administration, including responding to claims, gathering documentation, and liaising with state agencies.
• Administer employee training programs, including scheduling, enrollment tracking, completion documentation, and compliance reporting.
• Develop process improvements and present recommendations based on data and insights.
• Execute HR policies and procedures with consistency and clear communication across the organization.
• Handle ad hoc HR projects and respond independently to evolving business needs.

Skills

Attention to detail

Organizational skills

Communication skills

MS Office

Data entry

Reliability

Confidentiality

Tools

HRIS

ATS

Payroll software

MS Office

Job description

Serena & Lily is seeking a detail-oriented and proactive HR Coordinator to join our Human Resources team. This entry-level position is ideal for a pragmatic, data-driven individual with experience in ecommerce, retail, or customer service environments. You will support HR operations by executing administrative functions, analyzing HR metrics, translating strategic direction into actionable tasks, and making meaningful recommendations to improve our people processes.

Responsibilities

• Support payroll administration, including processing employee records, verifying data accuracy, and coordinating with payroll partners
• Manage HR documentation and maintain employee records with meticulous attention to detail and compliance requirements
• Collect, organize, and analyze HR data (headcount, turnover, hiring metrics) to support decision-making and identify trends
• Assist with recruitment coordination, including job posting, applicant tracking, interview scheduling, and onboarding
• Manage mail distribution and correspondence routing for HR department
• Process wage garnishments and ensure compliance with garnishment orders and legal requirements
• Support unemployment claims administration, including responding to claims, gathering documentation, and liaising with state agencies
• Administer employee training programs, including scheduling, enrollment tracking, completion documentation, and compliance reporting
• Develop process improvements and present recommendations based on data and insights
• Execute HR policies and procedures with consistency and clear communication across the organization
• Handle ad hoc HR projects and respond independently to evolving business needs

Qualifications

• Background in ecommerce, retail, or customer service environment
• Attention to detail and accuracy-focused mindset
• Strong organizational skills and ability to manage multiple tasks
• Ability to follow clear direction and translate instructions into actionable tasks independently
• Comfort working with spreadsheets and basic data entry
• Clear verbal and written communication skills
• Basic proficiency with Microsoft Office (Word, Excel, Outlook)
• Reliability and strong work ethic
• Professionalism and ability to handle confidential information
• Willingness to learn, ask questions, and receive feedback

Desired Qualifications

• Exposure to or experience with payroll functions
• Familiarity with HR information systems (HRIS) or applicant tracking systems (ATS)
• Prior HR or administrative support experience
• Ability to multitask and prioritize effectively in a fast-paced environment

Compensation

• $73-75k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.