Human Resources Coordinator

BENCHMARK; Philadelphia (Philadelphia County); On-site; USD 27,000 - 39,000; Full time

Job summary

Cambria Hotel Philadelphia Downtown Center City, part of Pyramid Global Hospitality, is hiring a Human Resources Coordinator. The role focuses on employee service, onboarding, recruitment support, and HR compliance in a guest‑facing hospitality environment.

We value energy, learning mindset and teamwork. The position offers a structured HR function exposure and growth in a dynamic hotel setting with a competitive hourly wage of $24.00. Join a people‑first culture committed to service excellence.

Qualifications

• Strong customer service orientation and professional communications.
• Ability to handle confidential information with discretion.
• Detail-oriented with excellent multi-tasking capabilities.
• Bachelor’s degree in Hospitality or HR management or related field.
• Experience in Human Resources is strongly preferred.

Responsibilities

• Provide timely customer service to hotel/resort employees.
• Assist with day-to-day HR department operations and duties.
• Support recruitment and onboarding processes.
• Assist recruiting efforts and onboarding events.
• Lead diversity outreach and proactive recruitment strategies.
• Create and distribute internal communications documents.
• Update postings and communications venues across the resort.
• Help plan employee initiatives, meetings, and events.
• Process reports, invoices, and related mail promptly.
• Support HR activities including training materials and pulse surveys.
• Stay current with employment laws and HR policies.

Skills

Team collaboration

Communication

Confidential info handling

Attention to detail

Relationship building

Microsoft Office

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Human Resources Management

Tools

Microsoft Office

Job description

About our property:

Welcome to Cambria Hotel Philadelphia Downtown Center City, a distinguished property within the Pyramid Global Hospitality portfolio. Situated in the heart of Philadelphia’s vibrant Center City, this modern hotel offers 223 stylish guest rooms and 2,200 sq. ft. of versatile meeting space, making it an ideal setting for business gatherings, special events, and exceptional hospitality experiences. At Cambria Hotel Philadelphia Downtown Center City, team members have the chance to be part of a dynamic hospitality environment where creativity, dedication, and excellence are valued. If you're passionate about delivering outstanding service and eager to grow your career in a supportive, people-first culture, discover the exciting opportunities waiting for you at Cambria Hotel Philadelphia Downtown Center City.

What you will have an opportunity to do:

We are looking for a highly engaging, compassionate, customer focused individual to join our Human Resources team as a Human Resources Coordinator. The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Human Resources Coordinator is responsible for supporting a variety of duties within the Human Resources department including, but not limited to: reporting, filing, assisting with the recruiting process, employee relations, benefit administration, training and compliance tracking.

Your Role:

• Provide timely customer service to hotel/resort employees
• Asist with day to day operations of the Human Resource Department functions and duties
• Assist with recruitment and onboarding process
• Assist recruiting efforts and onboarding events
• Assist with diversity outreach and leading proactive recruiting and placement strategies
• Create and distribute communication documents
• Update postings and communication venues throughout the Resort
• Assist in planning and rolling out employee initiatives, meetings, group discussions, events and celebrations
• Process, in a timely manner, reports, invoices, bills and associated mail.
• Assist with departmental development initiatives
• Support Human Resources activities, including onboarding, work experience programs, training materials, and employee pulse surveys
• Keep current with employment law, human resources policies and training requirements as related to Federal and State laws

What are we looking for?

• Someone with a passion and enthusiasm for helping others
• Someone who is collaborative in a team environment
• Someone who listens and communication well
• Someone with the demonstrated ability to work with confidential and sensitive information required
• Someone with a strong attention to detail, while multi-tasking and delivering work on time required
• Someone with the ability to build trusting working relationships highly desired
• Someone proficient with computers and computer programs, including Microsoft programs required
• Ideally someone with bachelor’s degree in Hospitality Management and/or Human Resources Management and/or relevant work experience
• Someone with previous experience in a Human Resources role strongly desired

Compensation:

$24.00 - $24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.