Human Resources Coordinator

Belcan; Normal (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Belcan is seeking an experienced HR shared services professional to support People Operations in Normal, IL. You will handle high-volume employee inquiries, maintain records, and collaborate with HR partners to ensure accurate and timely service.

The ideal candidate brings 2+ years in similar roles, fluency with HRIS/ticketing tools, and strong communication. You will thrive in a fast-paced environment, prioritize tasks, and maintain discretion with sensitive information while delivering

Qualifications

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
• Fluency with HRIS and ticketing systems such as ServiceNow, Workday or iCIMS.
• Clear, empathetic communication, with ability to simplify complexity and tailor messages.
• Discretion with sensitive information and strong attention to detail.
• Bias for action in a fast-moving environment; able to prioritize and finish tasks.
• Bonus: experience with benefits or payroll support and knowledge base authoring.

Skills

HR shared services experience

HRIS & ticketing fluency

Clear empathetic communication

Discretion with sensitive information

Bias for action in fast-moving env

Bonus: benefits/payroll knowledge

Tools

ServiceNow

Workday

iCIMS

Job description

Qualifications

• 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
• Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
• Clear, empathetic communication – you simplify complexity, document well, and tailor your message to the audience.
• Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
• Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
• Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.