Human Resources Coordinator

BENCHMARK; Naples (FL); On-site; USD 48,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality, Naples Grande Beach Resort, Naples, FL, is seeking a Human Resources Coordinator to deliver exceptional employee experiences. You will manage recruitment, onboarding, employee records, benefits administration, and engagement initiatives in a luxury resort environment.

Ideal candidates have 1–3 years in HR or hospitality, a bachelor’s degree in a related field, and strong knowledge of HRIS/ATS and Microsoft Office.

Qualifications

• Bachelor’s degree in Hospitality Management, HR, or related field.
• 1–3 years of HR, administrative, or hospitality experience.
• Experience with HRIS, applicant tracking systems, and Microsoft Office.

Responsibilities

• Coordinate recruitment activities, post openings, schedule interviews, and communicate with candidates.
• Oversee onboarding, I-9 verification, and new hire setup.
• Maintain confidential employee records and HR data in HRIS.
• Support benefits enrollment, leave administration, and payroll processes.
• Plan and support employee recognition events and engagement initiatives.
• Assist with HR training schedules and compliance tracking.
• Ensure adherence to federal, state, and local employment laws and company policies.
• Provide administrative support to the HR team, including reporting and correspondence.

Skills

Recruitment coordination

Onboarding

HR administration

Benefits & payroll support

Employee engagement

Training & development

HRIS & ATS

Microsoft Office

Education

Bachelor’s degree in Hospitality Management / HR

Tools

HRIS

ATS

Microsoft Office

Job description

About Pyramid Global Hospitality

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort.

We are looking for a Human Resources Coordinator

The successful candidate for this role is engaging, full of energy, compassionate, and is open to learning and leading by example, responding in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Human Resources Coordinator provides administrative and operational support for the Human Resources department while helping deliver exceptional employee experience. This position is responsible for onboarding, employee records, employee benefits administration, and employee engagement initiatives. The HR Coordinator serves as the first point of contact for associates, ensuring professional, confidential, and service‑oriented support that aligns with the resort's luxury hospitality standards and culture.

Your Role

Recruitment & Talent Acquisition

• Assist in the coordination of recruitment activities, including posting job openings, scheduling interviews, and communicating with candidates.
• Assist with applicant screening, reference checks, background checks, and pre‑employment documentation.
• Prepare onboarding materials.
• Maintain applicant tracking system (ATS) records and recruitment reports.

Onboarding & Offboarding

• Ensure completion of all onboarding requirements.
• Process employment paperwork, I-9 verification, and employee file documentation.
• Prepare employee badges, uniforms, and system access requests.
• Coordinate exit interviews, separation paperwork, and offboarding processes.

Employee Records & HR Administration

• Maintain accurate and confidential employee personnel files in accordance with company policies and legal requirements.
• Update employee information in the Human Resources Information System (HRIS).
• Prepare employment verification letters and other HR documentation.
• Assist with HR audits and compliance reporting.

Benefits & Payroll Support

• Support employee benefit enrollment and changes.
• Assist employees with benefit questions and direct them to appropriate resources.
• Coordinate leave administration documentation, including FMLA and other leave requests.

Employee Engagement

• Assist with planning employee recognition events, celebrations, wellness programs, and engagement initiatives.
• Support associate communication programs and internal events.
• Help coordinate community service activities and employee appreciation programs.
• Must enjoy creating events and promotional materials.

Training & Development

• Support schedule training sessions and maintain training records.
• Track required compliance and safety training completion.
• Assist with leadership development and learning initiatives.

HR Compliance

• Ensure compliance with federal, state, and local employment laws and company policies.
• Maintain confidentiality of sensitive employee information.
• Assist with policy updates and HR communications.

Administrative Support

• Answer HR inquiries and provide excellent customer service to associates and managers.
• Prepare reports, presentations, correspondence, and meeting materials.
• Manage HR calendars, schedules, and department supplies.
• Assist with special HR projects and initiatives as assigned.

What are we looking for?

• Someone with a passion and enthusiasm for helping others.
• Someone who is collaborative in a team environment.
• Someone who listens and communicates well.
• Someone with the demonstrated ability to work with confidential and sensitive information required.
• Someone with a strong attention to detail, while multi‑tasking and delivering work on time required.
• Someone with the ability to build trusting working relationships highly desired.
• Someone proficient with computers and computer programs, including Microsoft programs required.
• Ideally someone with bachelor’s degree in Hospitality Management and/or Human Resources Management and/or relevant work experience.
• Associate or bachelor’s degree in human resources, Business Administration, Hospitality Management, or a related field preferred.
• 1–3 years of Human Resources, administrative, or hospitality experience preferred.
• Experience with HRIS, applicant tracking systems, and Microsoft Office.
• Hospitality or luxury resort experience is a plus.

Knowledge, Skills, and Abilities

• Excellent organizational and administrative skills with strong attention to detail.
• Outstanding interpersonal and customer service skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Strong verbal and written communication skills.

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Company Overview (repeated)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.