Human Resources, Control Manager, Vice President

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Control Manager Team Lead to develop and manage an enhanced control framework that supports top-down risk analysis and rapid issue remediation.

You will lead a team delivering proactive risk assessment, escalation, root cause analysis, and remediation in collaboration with HR and product leaders. The role emphasizes building a risk-aware culture, leveraging data-driven evaluation strategies, and driving program oversight on a global scale, with hands-on

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7+ years of financial service experience in controls, audit, risk management, or equivalent HR process expertise.
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners.

Responsibilities

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze program related data to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
• Develop intelligent solutions and leverage AI

Skills

Risk management

Leadership

Communication

Analytical thinking

Project management

HR processes

Education

Bachelor’s degree

Tools

Microsoft Office

Visio

Job description

As a Control Manager Team Lead within our risk assessment team, you will lead and develop an improved control framework that promotes a continuous and integrated approach to risk assessment. Your role will involve ensuring that the team aids in top-down risk analysis, immediate control issue detection, escalation, root cause analysis, and remediation. You will also collaborate closely with Human Resources Functional and Product leaders to establish and enhance program oversight on a global scale.

Job Responsibilities:

• Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze program related data to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
• Develop intelligent solutions and leverage AI

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent experience required.
• 7+ years of financial service experience in controls, audit, quality assurance, risk management OR equivalent HR process expertise - particularly in Workforce development, Learning or Talent
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners.
• 3+ Years supervisory/management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills:

• Business knowledge with an understanding of business operations and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to influence business leaders effectively.
• Exceptional interpersonal, collaboration, and relationship-building skills for effective networking.
• Ability to work autonomously, adapt to shifting priorities, and manage competing priorities in a fast-paced environment.
• Strong process analysis and design acumen to understand processes, associated risks, and inform control design.
• Solid problem-solving and analytical skills, including critical thinking, attention to detail, and the ability to synthesize data to identify root causes and develop sustainable solutions.
• Proficient in implementation skills, including writing action plans, change management, and making informed decisions while influencing stakeholders.