Human Resources, Control Manager, Executive Director

JPMorgan Chase; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in Jersey City seeks a Control Manager Executive Director to lead a premier risk assessment framework with a global scope. You will align with HR, Employee Relations and Talent leadership to establish and mature program oversight across the firm.

You will drive top-down risk analysis, immediate control issue detection, escalation, root cause analysis, and remediation while guiding a team to minimize financial loss, regulatory exposure, and reputational risk.

Qualifications

• Bachelor's degree or equivalent experience required.
• 10+ years of financial services experience in HR and/or controls, audit, quality assurance, risk management.
• Proficient knowledge of control and risk management concepts with ability to design and evaluate the operational risk and control environment.
• 5+ years supervisory/management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Responsibilities

• Create a proactive HR process governance, risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze HR processes, products and programs to proactively identify operational risks and issues to support business programs and strategies.
• Provide leadership for the end-to-end execution of the CORE program, including control deficiencies and resolutions to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with and influence senior HR leadership and partner with control colleagues across the firm and with regulators, legal, compliance, risk, audit, and technology control functions.
• Manage and motivate a team to execute against risk reduction goals, reducing financial loss and regulatory exposure.
• Provide ongoing feedback and training and develop employees on risk concepts and application to risk and control evaluation.
• Develop intelligent solutions translating business requirements into effective and streamlined technical solutions using programming, database, and design skills.

Skills

Leadership

Risk management

Communication

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

As a Control Manager Executive Director within our risk assessment team, you will lead and develop an improved control framework that promotes a continuous and integrated approach to risk assessment. Your role will involve ensuring that the team aids in top-down risk analysis, immediate control issue detection, escalation, root cause analysis, and remediation. You will also collaborate closely with Human Resources, Employee Relations, and Talent leaders to establish and enhance program oversight on a global scale.

Job Responsibilities:

• Create a proactive HR process governance, risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze various HR functional processes, products and programs to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with and influence Sr HR leadership and partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
• Develop intelligent solutions as needed- Translate business requirements into effective and streamlined technical solutions. Using programming skills, database knowledge, and design skills to satisfy the requirements

Required qualifications, capabilities, and skills:

• Bachelor's degree or equivalent experience required.
• 10+ years of financial service experience in Human Resources and/or Controls, audit, quality assurance, risk management.
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners.
• 5+ Years supervisory/management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills:

• HR function knowledge with an understanding of HR operations and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to influence business leaders effectively.
• Exceptional interpersonal, collaboration, and relationship-building skills for effective networking.
• Ability to work autonomously, adapt to shifting priorities, and manage competing priorities in a fast-paced environment.
• Strong process analysis and design acumen to understand processes, associated risks, and inform control design.
• Solid problem-solving and analytical skills, including critical thinking, attention to detail, and the ability to synthesize data to identify root causes and develop sustainable solutions.
• Proficient in implementation skills, including writing action plans, change management, and making informed decisions while influencing stakeholders.