Human Resources, Control Manager, Executive Director

JP Morgan Chase; Jersey City (NJ); On-site; USD 180,000 - 240,000; Full time

Job summary

JP Morgan Chase in Jersey City seeks a Control Manager Executive Director to lead and mature the risk assessment framework, focusing on top-down risk analysis, issue detection, escalation, root cause analysis, and remediation. You will collaborate with HR, Employee Relations, and Talent leaders to strengthen global program oversight.

Responsibilities include establishing governance for HR processes, reviewing HR programs for operational risks, supporting CORE execution, guiding cross-functional

Qualifications

• Bachelor’s degree or equivalent experience required.
• 10+ years of financial service experience in HR and/or controls, audit, quality assurance, risk management.
• 5+ years supervisory/management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Responsibilities

• Create a proactive HR process governance, risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze various HR functional processes, products and programs to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with and influence Sr HR leadership and partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
• Develop intelligent solutions as needed- Translate business requirements into effective and streamlined technical solutions. Using programming skills, database knowledge, and design skills to satisfy the requirements

Skills

Risk management concepts

Leadership

Communication skills

Education

Bachelor’s degree or equivalent experience

10+ years financial services experience in HR/Controls

5+ years supervisory/management experience

Tools

Microsoft Office Suite

Job description

As a Control Manager Executive Director within our risk assessment team, you will lead and develop an improved control framework that promotes a continuous and integrated approach to risk assessment. Your role will involve ensuring that the team aids in top-down risk analysis, immediate control issue detection, escalation, root cause analysis, and remediation. You will also collaborate closely with Human Resources, Employee Relations, and Talent leaders to establish and enhance program oversight on a global scale.

Job Responsibilities:

• Create a proactive HR process governance, risk and control culture that leverages proven evaluation strategies and sound change management protocols.
• Review and analyze various HR functional processes, products and programs to proactively identify existing and emerging Operational risks and issues to support business-related programs and strategies.
• Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control deficiencies and resolutions, to reduce financial loss, regulatory exposure, and reputational risk.
• Engage with and influence Sr HR leadership and partner with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions.
• Manage and motivate a team in executing to reduce financial loss, regulatory exposure, and reputational risk.
• Provide ongoing feedback and training and develop employees on risk concepts and the application to risk and control evaluation.
• Develop intelligent solutions as needed- Translate business requirements into effective and streamlined technical solutions. Using programming skills, database knowledge, and design skills to satisfy the requirements

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent experience required.
• 10+ years of financial service experience in Human Resources and/or Controls, audit, quality assurance, risk management.
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners.
• 5+ Years supervisory/management experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred qualifications, capabilities, and skills:

• HR function knowledge with an understanding of HR operations and regulatory requirements.
• Excellent written and verbal communication skills, with the ability to influence business leaders effectively.
• Exceptional interpersonal, collaboration, and relationship-building skills for effective networking.
• Ability to work autonomously, adapt to shifting priorities, and manage competing priorities in a fast-paced environment.
• Strong process analysis and design acumen to understand processes, associated risks, and inform control design.
• Solid problem-solving and analytical skills, including critical thinking, attention to detail, and the ability to synthesize data to identify root causes and develop sustainable solutions.
• Proficient in implementation skills, including writing action plans, change management, and making informed decisions while influencing stakeholders.