Human Resources Assistant/Front Desk Receptionist

Miami County; Troy (OH); On-site; USD 21,000 - 31,000; Full time

Job summary

The Miami County Board of Developmental Disabilities (MCBDD) seeks an administrative professional to support all departments, with emphasis on Human Resources and front desk duties. Responsibilities include maintaining personnel files, processing new hire paperwork, coordinating benefits, tracking certifications, and answering inquiries with confidentiality.

This full-time role requires a high school diploma or GED, 1 year clerical/HR experience, MS Office proficiency, a valid Ohio driver’s

Qualifications

• High school diploma or GED; HR/business admin coursework preferred.
• 1 year clerical/administrative/HR support experience.
• Proficiency with Microsoft Office; strong written and verbal communication.
• Ability to maintain confidentiality and comply with privacy laws.
• Strong organizational skills and attention to detail.
• Valid Ohio driver's license with <5 points; ability to drive to locations.
• Pass BCI/FBI background checks and pre-employment drug screen.
• Regular and predictable attendance required.

Responsibilities

• Serve as the agency’s primary receptionist, greeting visitors and answering multi-line phones with professionalism and confidentiality.
• Maintain and organize employee personnel files and records; assist with processing new hire paperwork, benefits documentation, and employee changes.
• Track required employee certifications and training records; send reminders and maintain confidentiality of HR data.
• Post job openings, track postings, schedule interviews, prepare onboarding packets and assist in orientation logistics.

Skills

Customer service

Confidentiality

Organizational skills

Written and verbal communication

Independent/work with teams

Multi-tasking

Driver's license

Education

High school diploma or GED

Post-secondary coursework in business administration, HR, or related field (preferred)

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY:

The focus of this role is to provide administrative support to all departments at Miami County Board of Developmental Disabilities (MCBDD) with a focus on the Human Resources department and managing the front reception desk.

As an employee of the Miami County Board of Developmental Disabilities (Riverside), the job incumbent shall always comply with all Board policies, and shall demonstrate respect for, support the dignity of, and observe the rights of all individuals served by the Board and demonstrate sensitivity to diverse beliefs, cultures, values and family structures.

QUALIFICATIONS:

High school diploma or GED required; post-secondary coursework in business administration, human resources, or related field preferred. One (1) year of experience in clerical, administrative, or HR support roles. Demonstrated professionalism and high-level customer service skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and ability to manage digital records and systems. Strong written and verbal communication skills. Ability to maintain strict confidentiality and comply with privacy laws and agency policies. Strong organizational skills with attention to detail and accuracy. Ability to handle multiple priorities, take initiative, and work independently or collaboratively in a team setting. Regular and predictable attendance is required. Must abide by Miami County Board of Developmental Disabilities Code of Conduct and adopted values. Ability to pass a BCI/FBI background check, Abuser Registry check, and pre-employment drug screen. Possess and maintain a valid Ohio driver’s license, with fewer than five (5) points, and the ability to drive to agency locations as needed per policy.

DUTIES:

Customer Service and Front Desk Coverage:

Serve as the agency’s primary receptionist, greeting and directing visitors, answering multi-line phones and responding to general inquiries with professionalism and confidentiality; Ensure that all who enter the building feel welcomed, respected and supported.

Administrative and Clerical Support:

Maintain and organize employee personnel files and records; Assist with processing new hire paperwork, benefits documentation, and employee changes; Track required employee certifications and training records and send out reminders; Maintain confidentiality and security of HR data and sensitive personnel information.

Recruitment and Onboarding:

Post job openings across platforms as directed; track postings and close-outs; Schedule candidate interviews, assemble interview packets, and follow up with applicants; Prepare onboarding packets and assist in new hire orientation logistics.

Benefits and Leave Support:

Distribute and collect benefit enrollment/change forms and follow up on missing documentation; Process invoices; Assist employees with basic benefits or leave questions; Track and log benefit and leave documentation to support audits and compliance processes.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

• HOURS: Monday - Friday 8:00 am - 4:00 pm and additional hours outside this schedule may be required.
• FLSA: Non-Exempt from Overtime
• COMPENSATION: $15.58 - $22.26 per hour/DOQ
• BENEFITS: Medical, Dental, Vision, OPERS Retirement, Life Insurance, Vacation, Sick, Personal, Holidays including your Birthday
• POSTING DATES: Until Filled

EQUAL OPPORTUNITY EMPLOYER STATEMENT: The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status. The County complies with all applicable federal and state laws, rules, and regulations.

This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.