Human Resources Advisor

APR Consulting; New York (NY); Remote; Full time

Job summary

An established industry player seeks an HR Advisor to provide essential human resources guidance and support to employees in a remote capacity. This role emphasizes exceptional customer service and requires a proactive approach to managing a high volume of employee requests. The ideal candidate will have a strong background in HR, with at least three years of client-facing experience and familiarity with tools like Workday and ServiceNow. Join a dynamic team that values collaboration and continuous improvement, and make a meaningful impact in a supportive and innovative environment.

Qualifications

• 3+ years in a client-facing HR role with strong HR domain knowledge.
• Ability to solve issues decisively with sound judgment and emotional intelligence.

Responsibilities

• Provide HR guidance and education while ensuring exceptional customer service.
• Manage employee requests in a fast-paced environment, tracking progress effectively.

Skills

HR Domain Knowledge

Customer Service Skills

Communication Skills

Problem Solving

Emotional Intelligence

Education

BA/BS Degree

Tools

Workday

ServiceNow

Job description

This range is provided by APR Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $32.00/hr

A client is looking for an HR Advisor to provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.

Location: New York, NY 10003 (REMOTE)

Pay Rate: $30-32/hour on W2

Duration: 12 months or longer

***This is a Remote position***

Job Description

• We are looking for an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally!
• The HRAnswers Advisor acts as the first point of contact for internal and external clients.
• They serve as a liaison, connecting with COEs, managers and employees to resolve requests.

Responsibilities

• Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.
• Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests.
• Deliver personalized care experiences and effective partnerships through multiple modes of communication including chat/phone/casework. Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services.
• Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service.
• Support customers on implementation and execution of core HR programs while supporting the needs of the business.
• Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action. Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally.
• Monitor and actively contribute to personal Service Level Agreements for responsiveness, turnaround time, and employee experience.

Requirements

• Educated to degree level (BA/BS Degree) or equivalent experience.
• Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence.
• HR Domain Knowledge with at least 3 years’ experience in a client facing HR role.
• Experience supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc.
• Experience with Workday or a similar HCM.
• Experience with ServiceNow or a similar ticketing system.
• Continuous improvement mindset.
• Excellent verbal and written communication skills.
• Exceptional customer service skills with a continuous improvement mentality. Team player and adept at collaboration in a virtual, global environment.

About our client:

Our client is a subsidiary of an American multinational telecommunications company for its media and online businesses.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Human Resources

Industries

Telecommunications