Human Resource Coordinator

Public Storage; Frisco (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Public Storage is seeking a Human Resource Coordinator to provide essential administrative support to the People/HR function. You will be the first point of contact for employee questions, manage personnel-related documentation, and escalate complex matters to HR leadership.

The role partners with managers to guide HR policies, performance management, and state compliance in a fast-paced environment.

Qualifications

• 1–3 years of HR experience or related roles.
• Experience supporting HR/People Operations or employee-relations processes.
• Strong organizational skills with multiple requests and deadlines.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and ability to learn HR systems.
• Ability to handle sensitive employee information with discretion.

Responsibilities

• Serve as initial point of contact for HR-related questions from employees and managers.
• Provide process support and ensure timely, accurate documentation handling.
• Escalate complex issues to HR Manager or HR Director.
• Assist with policy guidance, performance management, and compliance.
• Support onboarding, offboarding, and HR record maintenance.

Skills

HR coordination

Organizational skills

Communication

Customer service

Microsoft Office

Discretion and confidentiality

HR systems

Written communication

Education

Bachelor's degree in HR/Business

Job description

Since opening our first self-storage facility in 1972,Public Storagehas grown to become thelargest owner and operator of self-storage facilitiesin the world. Withthousands of locationsacross the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized asA Great Place to Workby the Great Place to Work Institute. And, our employees have also voted us as havingBest Career Growth, ranked us in theTop 5% for Work Culture, and in theTop 10% for Diversity and Inclusion.

We're a member of theS&P 500andFT Global 500. Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

Human Resource Coordinator — Job Description

Position Summary

The Human Resource Coordinator provides essential administrative and process support to the People/HR function. This role serves as a first point of contact for general employee and manager questions, ensures timely and accurate handling of personnel-related documentation and processes, and escalates more complex matters to the appropriate HR Business Partner or HR leader. This role reports to the Divisional Human Resource Director.

This role partners with managers to provide guidance on HR policies and processes, performance management and state specific compliance.

The ideal candidate is a service-oriented HR professional with strong judgment, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Employee and Manager Support

• Serve as the initial point of contact for general personnel and HR-related questions.
• Respond to inquiries within agreed-upon service-level expectations, providing accurate information and clear next steps.
• Deliver consistent process support to employees and managers.
• Identify and appropriately upscale complex, sensitive, or non-routine matters to an HR Manager, HR Director, or other appropriate resource.

Process Coordination and Continuous Support

• Support the HR Manager and HR Director with administrative needs and execution of people-related priorities.
• Maintain awareness of standard HR processes and identify opportunities to improve consistency, clarity, and service delivery.
• Partner effectively with internal stakeholders to ensure requests are routed, tracked, and resolved efficiently.

Employee Relations

• Serve as a point of contact for workplace concerns, interpersonal conflicts, complaints, attendance issues, and policy questions.
• Guide managers on performance concerns, attendance, conduct, difficult conversations, documentation, corrective action, and employee communications.
• Review and/or prepare written corrective actions

Qualifications

Required

• 1-3 years of relevant experience
• Experience supporting Human Resources, People Operations, or employee-relations processes.
• Strong organizational skills with the ability to manage multiple requests, deadlines, and priorities.
• Excellent written and verbal communication skills.
• Demonstrated customer-service mindset and ability to respond professionally to a variety of questions.
• Proficiency with Microsoft Office applications and the ability to learn HR systems and processes.
• Ability to handle sensitive employee information with discretion and confidentiality.

Preferred

• Associate’s or bachelor’s degree in Human Resources, Business Administration, or a related field.
• Working knowledge of federal and state employment laws and HR best practices
• Familiarity with HR information systems, document management, and case or ticket tracking tools.
• Customer focus and responsiveness
• Attention to detail and accuracy
• Organization and follow-through
• Confidentiality and sound judgment
• Clear communication
• Collaboration and teamwork
• Adaptability and willingness to learn
• Process consistency and problem-solving

Additional Information

Workplace

• One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.

**Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.**

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