Human Resource Business Partner - Generalist

Swissport International AG; Phoenix (AZ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Retirement plan

Paid time off

Company paid holidays

Health insurance

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Job summary

Swissport International AG seeks a Generalist HR Business Partner to provide strategic, tactical, and operational HR support at the station level in Phoenix, AZ (onsite). You will manage employee relations, performance, staffing, records, and compliance, while collaborating with corporate HR and management to align HR with business goals.

The role requires 2–5 years of HR generalist experience, ability to travel 30%, and a background in employment law.

Qualifications

• 2 years of HR generalist experience, with an expected range of 2–5 years, and ability to travel 30%.
• Knowledge of local, state, and federal employment laws and practices.
• Working knowledge of employee relations and all areas of human resources.
• Basic knowledge of SharePoint and other Microsoft Office applications.

Responsibilities

• Assist and lead HR functions at the station level in alignment with business objectives.
• Handle employee and labor relations, performance management, staffing, terminations, and employment records.
• Ensure compliance with company policies and federal, state, and local law.
• Support audits by Aviation Department, US Customs, TSA, and FAA.
• Conduct internal investigations and process unemployment claims.
• Prepare responses to HR regulatory claims (EEOC, DOL, etc.).
• Generate daily/weekly/monthly HR reports and conduct training as needed.

Skills

HR generalist experience

Excellent communication

English proficiency

People management

Education

HR Management Certificate or Bachelor's Degree

Tools

SharePoint

Microsoft Office

Job description

Swissport International AG offers a station-level Human Resources Business Partner role designed to keep HR closely aligned with business goals. You will provide strategic, tactical, and operational HR support to field management in Phoenix, AZ (onsite), while helping strengthen people practices, support compliant decision‑making, and maintain strong employee relationships. The role includes a benefits package featuring health and retirement coverage, paid time off, life insurance, and tuition reimbursement.

What you’ll do

As the Generalist HR Business Partner, you will assist in and lead HR functions at the station level in alignment with business objectives. The focus of the work includes employee and labor relations, performance management, staffing, terminations, employment records, legal compliance, compensation, and benefits administration.

• Assist and manage day‑to‑day station HR activities, advising employees, supervisors, and managers on HR best practices, policy interpretation, HR compliance, and appropriate workplace conduct.
• Serve as the liaison between corporate HR and frontline associates and management within assigned station(s), acting as the first point of contact for questions involving legal and policy procedures.
• Maintain employment‑related records and compile or disseminate statistical reports for items such as hires, terminations, performance reviews, unemployment claims, and turnover, including recommendations to improve key metrics.
• Ensure consistent application of Swissport policies and procedures, as well as federal, state, and local law.
• Support compliance requirements, including external audits from Aviation Department, US Customs, TSA, and FAA.
• Conduct internal audits and keep Department of Homeland Security‑related records up to date.
• Maintain records for employee uniforms, including ordering, inventory, and distribution.
• Conduct internal investigations and process unemployment claims; assist with investigations for policy violations and mediation hearings.
• Prepare responses to Human Rights Commission, DOL, and EEOC claims.
• Assist in or prepare daily, weekly, and monthly reports; conduct HR training as needed.
• Participate in special project teams as assigned and follow the company’s Standard Operating Procedures (SOP) and policies.

What you bring

• HR Management Certificate or Bachelor’s Degree in a related field/discipline, or equivalent experience.
• 2 years of HR generalist experience, with an expected range of 2-5 years, and ability to travel 30%.
• Knowledge of local, state, and federal employment laws and practices.
• Working knowledge of employee relations and all areas of human resources.
• Basic knowledge of SharePoint and other Microsoft Office applications.
• Ability to analyze long‑term implications of business decisions.
• Excellent communication skills across all levels, with strong service orientation to internal and external customers.
• High energy and motivation with tolerance for stressful situations in a fast‑paced environment.
• Strong interpersonal and organizational skills, with a can‑do, self‑starting work ethic.
• Proficiency in spoken and written English.

Tools and technologies

• SharePoint
• Microsoft Office
• English (spoken and written)

Supervisor responsibilities

The Generalist HR Business Partner may have a direct reporting relationship and supervisory responsibilities for HR associates within the designated station. Direct reports can range from 0-3, aligned to the station associate headcount corporate model.

Compensation and location

Phoenix, AZ (onsite). Expected pay rate: $85,000 per year.

Benefits

• 401(k) with company match
• Retirement plan
• Paid time off, including paid vacation time and sick time
• Company paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Tuition reimbursement